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Kearny Mesa Towing

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Kearny Mesa Towing Reviews (8)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The facts are that this happened to us as I stated in my complaint I was on the roof of the structure at midnight the first night as I said Initially I was helping the AC tech first find the correct compressor (they are not all well marked), second holding the flashlight for him, and third running up and down the stairwell several times to my room to test it The door to the roof is on top of the final stair landing and is normally locked The final flight of stairs is not finished (no tile) In addition to compressors the roof had several satellite dishs that were showing signs of rust There was also piles of debris from spanish tile roof repairs Im guessingI think I have provided plenty of details Do they really expect the AC repairman to tell them about the help a guest had to give him to get the problem fixed? The details about the other nights stay the same, as well as not being able to find someone who could adjust our bill at checkout, or weeks later for that matter Regards, [redacted] ***

Dear Mr ***, Good afternoon, we have review your communications with our staff and the issue with the pool heatingWe are very sorry you had to go through all that trouble. On the confirmation letter the following: " FORCE MAJEURE: Sea Side Reservations cannot be
responsible for lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues or by any other means out of our control Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Puerto PeñascoWe cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday Therefore there will be no refunds.Unfortunately we do not have control over The Resort common areas We will like to come to an agreement with you however the full amount reimbursement cannot proceedThe 10% discount was reimbursed to your credit card already it should be showing on your account alreadyWe can offer one night as a courtesy on your next stay with us. Please receive our apology for the inconveniences. Best Regards, ManagementSea Side Reservations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear belowI am in no way asking for Sea Side Reservations to be responsible for any of the items that you list in your responseThere were no power outages, shortages of water or acts of natureWhat I am holding you responsible for is that FACT that I called your office to confirm that the pool heater would be turned on during our day stay at your ResortAs stated before, when we arrived at the resort we discovered that the pools were not heatedThis is the 2nd time that we have stayed at the resort without the heated poolThis is the entire reason that I called before we booked the stayI went to the front desk to inquire about the pool being heatedI was informed that the management had made the decision to turn the heater off because there had been a few hot daysThis was also confirmed to me by more than one family that lives at the Resort year roundThey were just as upset as everyone at the resort as we were that weekI also inquired about the other Sonoran resorts owned by the same company to see if we could switch our room to one of those ResortsI was informed that the other Resorts had also decided to turn off their heatersHowever, after driving to them & checking for ourselves we found that to be incorrect as wellBoth of the other Resorts pools were heatedThe man that was at the front desk explained to me how upset everyone was with the heater being turned off so early in the seasonIt was very obvious that he was very uncomfortable talking about itI overheard many people complaining about the exact same issue with himHe actually showed me a brochure for the resort that stated Heated PoolsHowever, when I asked for a copy of that he said he was not allowed to hand them outYou have also stated that I have received the "INSULTING" 10% discount alreadyAs far as a discount from you, I received $on May 6, I don't know how you do math but that is hardly 10% of the $1,that I was chargedAlso, I am in no way stating that a 10% discount would make up for the HORRIBLE VACATION that I had with my family do to being given incorrect informationI without any doubt would not have stayed at your resort for even day had I known that the pool heater would be turned off againAlso, I find it very insulting that you offer me one courtesy night on my next stay with youThis specific stay is the stay that is being discussed hereI could just as easily bring up the other stay that we had where the pool was not heated as wellHowever, you probably would not want to even consider that, Correct? So why would I even consider discussing a future stay? Regards, *** ***

Good afternoon,To whoever this may concern, thank you for sending us the complaint information, we have research the guests records with the resort manager.  We apologize for the inconvenience with the AC.  However we do want to clarify that the AC was reported by Mr. [redacted] until the...

morning of October 11th one day after he check in to the condo at noon. Maintenance was called immediately and their response time was within the first 30 minutes of the service call. When they arrive at the condominium they assed the issue which was a thermostat wire that was not sending signal to the unit on the roof and was taken care of that same moment. In no moment the guest was required to go to with the maintenance personnel.  At his check out, which was at about 8:00am, the guest reported that he had some inconveniences during his stay however he did not specify to the front desk clerk, and demanded a compensation for it.  We also have a guest survey that is emailed to guests after their check out to find out how good or bad was their stay on the property however no survey was received on his behalf. We really apologize for the inconvenience, we would prefer that the guest will communicate directly with us before submitting a charge dispute which was not validated since the guests did came and stay at the resort. We are open to provide one night off on a future reservation. Please review and let us know if you need further assistance.Best Regards,[redacted]Executive AssistantSea Side ReservationsPhone [redacted]

Dear Mr [redacted], We have review your previous email, we can are open to come to a mutual agreement. Even though we cannot provide a refund on your account, please let us know what can we do to reach an agreement?Look forward to hear back from you, have a great day!Best Regards[redacted]Resort ManagerSea Side Reservations

In regards to the complaint submitted by Mr. [redacted], we would like to let you know we have been in previous communication with him via email from our company, through another complain he submitted at The [redacted] and through two charge disputes where he claims he did not stay in the condo claiming the full refund and more from what he paid.  At our website www.seasidemexico.com  we don’t advertise that the pool is heated, nor the condominium description offers a heated pool.  That is a part of the common areas that an administration manages, we as a property management company for vacation rentals do not manage nor have control over the common areas.We include a note on our confirmation letters that we cannot be responsible for issues out of our control, the pool being one of them.FORCE MAJEURESea Side Reservations cannot be responsible for lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues or by any other means out of our control.  Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Puerto Peñasco.  We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday.  Therefore there will be no refunds.Mr. [redacted] made his last reservations online on March 14, 2015 for 3 nights from April 10 2015 to April 13 2015 then he made his second reservation online on March 20 2015 from April 13 2015 to April 16 2015.  At the moment Mr. [redacted] called before his reservation check in, the pool heater was on. However the Home Owner’s Association maintains the water temperature between 82.5 to 86 degrees. As the ambient temperature increases the pool heat is shut off. While this may not be as warm as Mr. [redacted] likes it does make the pool swimmable year round.  Therefore the water is always maintained at least Mr. [redacted] check in none of the pools at [redacted] nor other Resorts available with Sea Side had heated pools to offer Mr. [redacted]. In Rocky Point there are 8 resorts available on Sea Side Reservations inventory, however there are at least other 4 that are not available with Sea Side Reservations.  Mr. [redacted] rented a condominium from our company.  He has not complained about the condition, quality, or problem with said beachfront condominium.  Mr. [redacted] has discredited himself by submitting false information to his credit card company and by claiming that he never stayed in the unit and had cancelled his reservation. Yet in this complaint claims his vacation was ruined because the pool was not warm enough.We have offered 10% back because Mr. [redacted] was not satisfied with the temperature of the pool. This was completely out of our control. I am not sure why Mr. [redacted] if he was having such a miserable time didn’t cancel the rest of his stay and take a refund for the unused portion of the stay.  Instead he stayed under his own free will even after knowing the temperature of the pool.   We have been trying to work a better solution for Mr. [redacted] however after staying at a beautiful condominium at one of the resorts in Rocky Point for 6 days in a row, its not possible to make a full refund since this money was paid the condominium owner for the rent of their property.  A refund for more then he actually paid is not proportional to staying in a beachfront condo for with no other issues. The enjoyment of the property, beach, and vacation property along with all the other amenities is not solely valued by the heat of the pool.As Mr. [redacted] claim that the Jacuzzi had wires that were exposed. We have taken photos for documentation of all Jacuzzis and inspected them.  There no exposed wires.  We were 100% booked that weekend and had no other complaints about the pool heat or problems with any of the 3 public Jacuzzis. While we feel Mr. [redacted] is taking advantage of his situation by not leaving when he was “miserable” As a measure of good faith we can offer our entire commission back that we made from his reservation of 35% this would be 100% of the money that Seaside Reservations and would represent a net loss by doing business with Mr. [redacted].  We can only offer this if he drops all cc disputes, Revdex.com disputes, this dispute and any other public claims made.[redacted]CEO Schwab OrganizationInternational Family of Business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The facts are that this happened to us as I stated in my complaint.  I was on the roof of the structure at midnight the first night as I said.  Initially I was helping  the AC tech first find the correct compressor (they are not all well marked), second holding the flashlight for him, and third running up and down the stairwell several times to my room to test it.  The door to the roof is on top of the final stair landing and is normally locked.  The final flight of stairs is not finished (no tile).  In addition to compressors the roof had several satellite dishs that were showing signs of rust.  There was also piles of debris from spanish tile roof repairs Im guessing. I think I have provided plenty of details.  Do they really expect the AC repairman to tell them about the help a guest had to give him to get the problem fixed?  The details about the other nights stay the same, as well as not being able to find someone who could adjust our bill at checkout, or weeks later for that matter.
Regards,
[redacted]

Review: After using AAA to get my car towed from San Diego, CA to Chula Vista, CA to the [redacted] shop [redacted] on [redacted] Street. I asked the tow driver of Kearny Mesa Towing, named [redacted] if he had the correct address of the [redacted] shop to tow it and he read the correct address to me. The car never showed up that friday March 21st and the [redacted] shop knew my car was on its way. Saturday I called Kearny Mesa towing and they let me know that the car had been placed in a parking lot next to the [redacted] shop and the keys left in it and that they called [redacted] towing and they would let them get the car out for $350 and that Kearny Mesa would pay to get it out and take it to the [redacted] shop I asked it to be taken to in the first place. An hour later the man called back and said [redacted] Towing wrongfully towed my car since there were no signs saying he couldn't put the car there. However, my request to take my car to the [redacted] shop was ever fulfilled and the keys simply left in there for someone to steal it. He said it looked as if they pushed the car into their impound seeing as it is so close and that he doesn't know "what kind of shenanigans that tow company is pulling but we're not paying to get your car out" After I called [redacted] towing they said my car had been parked in a car detail shops area where they detail cars. So nonetheless Kearny Mesa towing parked my car somewhere it couldn't be and they didn't even get with anyone from my [redacted] shop to make sure they could park it there. They just left it, to get towed.Desired Settlement: I would like for Kearny Mesa towing to pay to get my car out of the impound lot at [redacted] Towing since it's their fault it got towed in the first place and not mine. And after they get the car out, simply take it to the [redacted] shop like I asked.

Business

Response:

[redacted] ([redacted]) has been taken care of, her car was released by [redacted] towing and taken next door to the service sation

Thank You

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Description: Towing - Automotive

Address: 7533 Ronson Rd, San Diego, California, United States, 92111

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