Kearsley Lake Terrace

Initial Business Response /* (1000, 11, 2016/02/25) */
Thank you for the opportunity to address this matter, as customer satisfaction is our number one priorityWe did look into *** account, and found that there was a trial of our face cream ordered 2/10/for the cost of shipping
($4.95)The terms and conditions to this trial offer do state on the website (upon ordering customer must accept terms and conditions by clicking a box acknowledging they have read and agree) that we offer a trial period in which the customer has days (plus additional time 5-business days for shipment receipt) to try the productIf no cancellation request is made or received within this trial period, the customer will be charged for the one-month supply initially sent in the full amount of $Our terms also state that if no cancellation is made post trial expiration, a fresh one-month supply will be sent every days until cancelled for the cost of $plus $shipping
We did not receive such cancellation request from *** until 1/21/16, at which time we did cancel *** recurring charges and shipments, as well as refunded three orders in the amount of $eachWe received (4) notifications of chargeback on charges from 9/29, 10/29, 11/and 12/As a result, *** received credit to her account directly from her bank
As a courtesy, we did issue credit on the follow transactions: $3/4/15, $5/3/16, $6/1/15, $7/1/15, $8/30/We would like to note that these credits are being applied as courtesy, since no cancellation request was received as per terms and conditions; nor did we receive any returned merchandise per our 30-day money back guaranteeWe will waive our return policy and *** is welcome to keep all product currently in possession
We hope that these actions satisfy ***'s complaint, and if further information is needed we do ask that *** reaches out to our dispute management department (866)-498-
We thank you for the opportunity to rectify this situation