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Keefe Group Reviews (2)

I am rejecting this response because:
Dear ***; I hate to say that, the information that have been provided to you is a mistatement of the Keefe Groups policy, what the commissary form say and indicate is that if you are released that, there is no refunds, especially the L.ACounty jail's Commissary forms, and the reason for not contacting them at the proscribe time-line, is because, again, I was no, released, and did not know if they still witheld my funds, at least, not until, I received confirmation from the L.ACounty Jail inmate accounting office that, my money had been witheld, because their inmate commissary form in L.ACounty, state specifically (That there is no refunds, if you are released), and not transferred as they would have this agency believe, and I wouldn't be surprised, of all the other funds they have benefited from, under these same conditions, for I have been locked up for close to thirty-two years, and have no address, or family members that they can send anything to, because again, I was not released from custody, nor of any custodial restraint, I was a out-to-court state prisoner, and returned to the state facility, as a out-to-court returnee, and the dictionary defines the word release as being; Release; That which is released, untied or let go(2) To let go (of); to cease to hold or contain(3) To f ccc or liberate; To set freeTo dischargeAnd nothing in there information can be inferred as otherwise, release, means release from all custodial restraint, and in my case, being locked up for close to thirty-two-years, because I got locked up in 1985, and have not seen the light of day since, and have no living nor surviving family members to send anything to and why would I, when the money taken was mine, and sending it to anyone other than my-self does me no good, and again, no one can argue that I was released as notice indicates on their L.ACounty commissary form, or surmise otherwise, when that agency ackowledge that being a ward of the state prohibits them from sending my comulissary to me, due to the fact that those items are or would be considered to be contraband, so again, I state and indicate that, I was not released but, returned back to the state facility that I was sent out-to-court from, seeking a release. I would also like to know, why was it so easy to place my money back on my books if I made an order, and missed my canteen day due to my returning from court after the time of delivery on that specific day!? I am not in control of where I am being trans-ferred, nor when, neither am I in control of where I would be housed, again, this or-der was placed on May 22, 2016, the order form was picked up around 7:p.mon that day, and I left or was transferred at a.mthe next morning on the 23rd, approximat ely to hours later, and to hour's prior to delivery of said commissary, be-cause normally, the commissary is delivered approximately around hour's later, from the time that the trustee's pick the commissary order formsAnd the other question I would like to pose, is I know that they have to check their system to see if the in-dividual is still located at the county facility before the order is placed, and if not, there must be some kind of scam, but, also the L.ACounty Jail, for some reason do not transfer our funds with us when we are transferred, for I didn't receive the rest of my funds until, six-weeks later, so, in this situation there is no one that I can have anything delivered to, for again, I have been locked up for close to thir-ty-two years, and have no one living to be able to do so, and for all parties involve it would be cheaper that they send me the money, instead of possibly going through the court process, where I'm entitled to ask for three times more than what they're trying to keep.***, let me say in advance, I really appreciate your assistance, time and consideration with this matter, but, it's so fruastrating when that agency disseminate to this office that, I have not made contact with them, when I have, and spoke to a girl at their Fontana Office Named ***, and left numerous messages with a lady I was transferred to, named ***I also spoke to another lady by the name of ***, located with the Access Inmate Packaging, who gave me another number to call for the L.Aregion that's suppose to deal with and handle these types of situations, and the number that I called, went to voice mail, and I was informed through the voice mail to push a certain number on the phone if it was an emergency, in order to speak with an individual name ***, and all three individual's, I explained my situation to each of these people a numerous of times trying to resolve this situation, and left a numerous of messages on their answering machine, and these are the three different #that I was given and had spoken to these few individual's (###-###-####, ###-###-####, also 1-***). Well, ***, this isn't going to be too much longer, because I would just be rambling, and I do want to get this off, again, thank you, for your time, consideration , assistance, and help with this matter

Case #[redacted]
Response: According to La Policy if and inmate is transferred or released they have 14 days to contact us and provide us with a location to ship the product. There is no refund. Inmate [redacted] did not. Even though no one contacted us, we would still be willing...

to send the order to his family but he has not provided a location. We are unable to send the commissary order to CDCR prison due to prison policy on contraband.
Thank you,
[redacted]
Customer Service Manager
Access Securepak

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Address: P.O. Box 650942, Sterling, Virginia, United States, 20165

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