Keen Climate Change Heating & A/C, Inc.

Complaint: ***I am rejecting this response because:This is in response to existing claim (responded via email to Revdex.com, but no response given so refiling)Please advise as to how I send in picturesIn response to Keen, this is response from *** ** *** who did the second consultation: February 29th Inspected system for design and air flow at request of ownerTook picturesMarch 10th Installation of a manual control damper for directing more air upstairsThis installation only took place on the base can of the unit and no refrigeration or controls were touchedApril 8th System service and inspectionSystem was out of refrigerant due to leakWhen system was vented there was an odor that was similar to green slime contaminated oil and the oil that did vent from the system was green in colorWe did not remove any drierAlso in the pictures taken on my first visit, there was no drier in the pictureSincerely,*** ***

She is getting absolutely nothing

Here are the pictures for my complaint against Kleen Climate. Please do not close the case. I had issues trying to upload the pictures and was out of town for a bit hence the delay in responding.

To Whom It May concern:
[redacted]'s system was installed early in 2014. She was told "this might get her by for a few years due to the way system was installed".
Our company went there several times due to (frozen coil) bad on compressor. Keen Climate Change gave her three options
1. Ductless...

system
2. New system
3. Re-do duct work
Keen climate Change never heard from [redacted].
In early April of this year 2016: she called and said her system wasn't working. She said no one else had been there or worked on her system. When Keen Climate Change arrived 11nd began to look. at her system: clearly there was a "[redacted]" sticker on her system OVER our sticker. She said she forgot but that they did not do anything to her system. Finally she admitted they installed a damper, and completed a Spring PM.
A damper was installed in the supply air duct
The liquid line filter drier was gone
I called [redacted] while at her home in Chelan, WA and asked her what was going on? That's when she blamed Keen Climate Change for not installing correctly. She also said that "[redacted]" told her the same thing. Keen Climate Change spoke with "[redacted]" and they explained how a system could get "slimed" but
NOT that Keen Climate Change did anything wrong,
Keen Climate Change gave [redacted] a proposal to replace said compressor for FREE. BUT labor is never free. "[redacted]" even told her the compressor would be free but. not the labor. Since then she may use whomever she chooses to use. [redacted] has changed her story repeatidly from the beginning, We have done our best to work with her; but we did nothing wrong. Her system has NEVER been checked for ''slime"; only someone saying they smelled It. Sorry, that Isn't even accurate. As does "[redacted]". They feel this is very inaccurate by the other hvac company. And If you will note; his last line clearly states: they were not there, so they truly do not know anything.
Keen Climate Change Heating & AC
[redacted]