Sign in

Keen Plumbing & Heating

Sharing is caring! Have something to share about Keen Plumbing & Heating? Use RevDex to write a review

Keen Plumbing & Heating Reviews (9)

Tell us why herethis vehicle was sold as a pre-owned vehicle which means that they sometimes will have minor "issues" and are sold "as is"we strive for 100% satisfaction here @ Herrin Gear Toyota so we went ahead and gave the customer an antennae free of charge and sent it to himI have since contacted him and he is satisfied with us at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you for being accountable and hope any improvement in your customer service will help your business grow.%

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: I am rejecting this response because:
Regards,
*** *** They are missing the point of the complaint, its not because the part was part of the deal, it was promised and not delivered on time. It took almost months of effort from the consumer to finally get action on the delivering the part. If they don't feel obligated to supply the part, why not just say so? Instead it was a cat and mouse game the dealership was carrying on with. In addition, the general manager, *** ***, finally called me after the part was delivered, with no apology, just "did you get the part.? Is there anything else we can do for you?" I should have responded with please improve your customer service and that starts at the top which is lacking in tact and integrity. I hope this dealership and it's staff will not continue to offer their consumer a disservice before, during, or after a sale or any transaction for that matter. I can see why the staff don't really care if the general manager don't care neither. Definitely will not refer anyone to this dealership unless they want to risk getting bad service

Tell us why herewe serviced the vehicle in January with miles on it because at that time she was a service advisor here at that time*** worked In the service department here where she was experienced with changing oil. the sticker that was printed at the time was for miles
which is what the manufacturer recommendsthe service manager asked her if she knew if the vehicle burned oil between oil changes and she said "yes"therefore she was advised to check it between oil changesafter months and miles the vehicle was checked and it was quarts lowwe strive for 100% satisfaction @ herrin gear but cannot be held responsible for a high mile vehicle that is known to burn oil

Tell us why here... this vehicle was sold as a pre-owned vehicle which means that they sometimes will have minor "issues" and are sold "as is". we strive for 100% satisfaction here @ Herrin Gear Toyota so we went ahead and gave the customer an antennae free of charge and sent it to him. I have...

since contacted him and he is satisfied with us at this time

we want nothing but satisfied customers here at Herrin Gear. In the spirit of that, we sent a second request to Toyota (who warranties the vehicles, we the dealership do not) asking for an extended warranty. Toyota has again declined to give one. We at the dealership, will still pick up, provide a loaner car, and deliver the repaired vehicle to the customers at no cost when the parts are available. Also We will offer one of 2 options to the customer for the hassle. We will split the cost of a 3year 50k mile comprehensive "warranty" with a 50 dollar deductible. Cost is $1000.. We will pay $500 towards it. Or we will offer 3 free oil changes after your toyotacare expires. Please understand that our hands are tied by the manufacturer who warranties these vehicles, we just sell them and try to provide excellent service.
thank you

we @ HERRIN GEAR TOYOTA are sincerely apologetic that the pre-owned vehicle that was purchased was missing an antanne. the used car manager ordered the antennae prior, but accidentally ordered the wrong part. when it was realized, the correct part was ordered and sent. again, we strive for 100% satisfaction @ HERRIN GEAR TOYOTA and any correspondence concerning this matter had all intentions of attaining customer satisfaction. again, we sincerely apologize for the delay in reconciling this issue and for not giving you a truly exceptional experience

our service department @ herrin gear toyota inspected the tundra and found that the issue was water in the gas. Toyota will not warranty  issues with a vehicle that arise from the purchase of bad fuel. We can and will fix the vehicle, just cannot get the manufacturer to pay for it. We strive...

for 100% satisfaction at Herrin Gear Toyota and would love to help resolve this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
 Thank you for being accountable and hope any improvement in your customer service will help your business grow.%

Check fields!

Write a review of Keen Plumbing & Heating

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Keen Plumbing & Heating Rating

Overall satisfaction rating

Add contact information for Keen Plumbing & Heating

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated