*** and his team did a thorough and professional job and I was happy they were on my sideThey always had time to answer questions and seemed to really care about my well-beingThey made an awful water situation bearable and I appreciate all their help
I called last night and requested a gentleman named *** but he was denied our job because it was going to *** *** Well, *** was at our home today to look into a leak at our hot water heater, we chose them because my husband used to work there and trusts their work, and all he did was look at it briefly and say what he thought would have to happen, that he would have to talk with the reconstruction guys about scheduling, and that he would get in touch with meNever once did he have anything for me to sign, even when I asked if I needed to sign anything he said no that I would sign the paper when they came out to startMy insurance adjuster was there at the same time to get his estimates for our claim, when he called me back with his estimate he informed me that emergency reconstruction had emailed him saying that they would not be taking this job of ours because of the fact that my husband used to work thereThis was less than minutes after *** left my homeI believe he planned this from the beginning to waste our time and to just bother my husband and IHe is the most unprofessional and untrustworthy individual I have ever met and had no right to even come out if he knew from the beginning that he was going to screw us and leave us with wet floor even longer and not do the jobThat's why he did not let *** come out, because he would have actually done the job and done it right and in a timely manner for usThat is poor customer service and customer management!!!!! When I called the company to make a complaint I was given excuses of they went round and round of whether to accept the job or not because of the fact that my husband used to work there and that some of their practices have changed I believe that *** knew exactly whose home he was coming to as soon as he heard the name and address because he had met me and had even stored his boat that he used to have at our home for a little while at one point Very Unprofessional employees!!!
*** and his team did a thorough and professional job and I was happy they were on my sideThey always had time to answer questions and seemed to really care about my well-beingThey made an awful water situation bearable and I appreciate all their help
I called last night and requested a gentleman named *** but he was denied our job because it was going to *** *** Well, *** was at our home today to look into a leak at our hot water heater, we chose them because my husband used to work there and trusts their work, and all he did was look at it briefly and say what he thought would have to happen, that he would have to talk with the reconstruction guys about scheduling, and that he would get in touch with meNever once did he have anything for me to sign, even when I asked if I needed to sign anything he said no that I would sign the paper when they came out to startMy insurance adjuster was there at the same time to get his estimates for our claim, when he called me back with his estimate he informed me that emergency reconstruction had emailed him saying that they would not be taking this job of ours because of the fact that my husband used to work thereThis was less than minutes after *** left my homeI believe he planned this from the beginning to waste our time and to just bother my husband and IHe is the most unprofessional and untrustworthy individual I have ever met and had no right to even come out if he knew from the beginning that he was going to screw us and leave us with wet floor even longer and not do the jobThat's why he did not let *** come out, because he would have actually done the job and done it right and in a timely manner for usThat is poor customer service and customer management!!!!! When I called the company to make a complaint I was given excuses of they went round and round of whether to accept the job or not because of the fact that my husband used to work there and that some of their practices have changed I believe that *** knew exactly whose home he was coming to as soon as he heard the name and address because he had met me and had even stored his boat that he used to have at our home for a little while at one point Very Unprofessional employees!!!