Sign in

Keene Dodge Chrysler Jeep Ram

Sharing is caring! Have something to share about Keene Dodge Chrysler Jeep Ram? Use RevDex to write a review
Reviews Keene Dodge Chrysler Jeep Ram

Keene Dodge Chrysler Jeep Ram Reviews (1)

Good morning? I'm [redacted] ***, service manager with Duncan Ford Chrysler and am responding to [redacted] ***'s concern? Honestly, he has a legitimate concern but unfortunately, a lot of the issue has to do with the policies and procedures set forth by Chrysler? When his vehicle was first towed in, we were very far behind and we only have one Chrysler transmission tech so it was a while before it was diagnosed? Once the vehicle was in the shop, we had a hard time verifying the concern? Once we verified the concern, it was not anything easy to diagnose? We were in constant contact with Chrysler technical assistance and had a lot of components to test and one that had us replace? Eventually, they had us replace the transmission? Most Chrysler transmissions come full from the factory and when they don't, they put a large not on the box that specifies the transmission is not full and it needs to be filled? After replacing the transmission the technician checked the transmission fluid by means (using a dipstick) and it looked OK? We took the vehicle on several test drives and it seemed to do OK? After Mr [redacted] picked up his vehicle, the concern returnedThis time we got the vehicle in right away? We got in contact with Chrysler again and had to go through more tests? It was then that they asked us to release the hydraulic pressure on the transmission and drain the gear box to see how much fluid comes outIt was at that time we were informed that the transmission did not come filled from the factory? Most of the time when replacing a large powertrain component through Chrysler, you have to tear it down and obtain prior? I asked Chrysler if we still needed prior approval and was told to ask our warranty administrator; she said she wasn't sure but to ask the rep? I tried for three weeks before getting a final answer from my rep? Just before I left on vacation, I was told to tear down the transmission (the tech had an engine torn down on his lift at that time.) After he was able to tear the transmission down, we obtained prior approval and ordered the transmission? The transmission arrived Friday, September 4, we were close Labor Day and the tech began installing the new transmission Tuesday September The vehicle should be ready September or ? I understand Mr***s' frustration and I hate this process has been such a pain; it has been rough for us as well? Unfortunately there are certain policies that we have to follow and some of them were questionable and it took a while getting answers? Mr***s has been in a rental vehicle the whole time? Usually we don't cover rental vehicles unless the vehicle was purchased here but we made an exception in his case seeing that it was at another dealer before it came here.Thanks***

Check fields!

Write a review of Keene Dodge Chrysler Jeep Ram

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Keene Dodge Chrysler Jeep Ram Rating

Overall satisfaction rating

Add contact information for Keene Dodge Chrysler Jeep Ram

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated