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Keeney Home Services

1449 Kimberly Dr, Neenah, Wisconsin, United States, 54956-1644

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Keeney Home Services Reviews (%countItem)

Top notch people every step of the way!! Excellent product!! So pleased with everything. Would highly recommend!!

Keeney Home Services Response • Oct 08, 2019

Kathy, thank you! We are happy to hear that you are pleased with the product and the overall experience. We appreciate you being a loyal customer! Cheers - The Team at Keeney Home Services

We were very happy with the work done. Everyone, starting with the estimate until completion of installation, was very professional, courteous, and efficient. The workers cleaned everything up nicely afterwards. They even fit us into their schedule a lot sooner than we expected. We received a call a week later from the office to make sure we were happy with the job.

Keeney Home Services Response • Oct 08, 2019

Jeanne, thank you for taking the time to leave us a review! We value your feedback and are thrilled to hear you had a wonderful experience with the installers, the office staff and overall how the job was done. Cheers - The team at Keeney Home Services

Everyone within the organization has been friendly, professional and efficient.
I had a little issue with a shingle that didnt lay down properly. I called the day after install. The Production Manager responded within a few hours, and the install guys were back at my house and fixed it that eve.
That's star quality service. Thanks KHS!

Keeney Home Services Response • Aug 02, 2019

Jennifer, thank you for taking the time to leave us a review! We appreciate it and are happy to hear you had a wonderful overall experience. Cheers, LeafGuard Gutters & Roofing by Keeney Home Services

From the estimate to the clean up I was very pleased. The crew did an excellent job, very courteous and friendly.

Keeney Home Services Response • Aug 02, 2019

Ruthie, thank you for taking the time to leave us a review. We appreciate you being a loyal customer! Cheers, LeafGuard Gutters & Roofing by Keeney Home Services

$17,000 gutter job was done on my home by *** in June 2018 after contract with *** was signed April 24, 2018 (promised 3 or 4 weeks installation, did not call to schedule until I called them May 29, another service issue. I called office and spoke to lady June 19 and told her I had a leak from gutter, she said someone would call 7-10 days to come and fix, never received call or see service guy. I call July 10 talked to ***, he said someone was here June 21 and calked by chimney, the leak is on front of house, don't know where that came from I did not see or talk to anyone, he will call me back, never called back. August 28th I called and talked to *** again and told him I wanted to talk to ***, he said he wasn't there but would have ***, service guy, call me that day. As of today, April 23, 2019, the leak is still there, mold forming on brick, still no call back or service man here. I had other question on installation in different location as was going to ask when they should have come, still have question.

Keeney Home Services Response • May 10, 2019

We sincerely apologize for the lack of communication on our end. Our *** just left *** a message and we will be sending a technician over today to get the issue addressed.

Customer Response • May 19, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. *** called me the morning of 5-19-2019 saying he had just received Revdex.com complaint and would be out about noon to talk to me and bring crew to correct. 12:23 called to say delayed and asked more details on complaint. He gave me personal phone number and I text him pictures. he said they would be here about 2 pm. Called and said glitch came up could the come later, I said fine but was leaving about 4 pm. 3:43 pm *** called and said two minutes away, showed up a couple minutes later with lead tech guy and apologized that my case had been inadvertently closed due to glitch in their system and he had addressed the problem and wanted to make needed adjustments, a crew of workers came about that time. I showed him problems, he offered solution to put diverter in because he thought water was coming down seam in room and splashing behind gutter cap, I said fine. He looked at other area of concern of leaf build up offed solution and had crew make adjustments. The product itself was not defective but my roof has many angles and valleys the had done a great job in getting proper drainage. *** apologized again and was going to have crew check entire original job before they left and to call his personal number if any problem come up. He also offered to clear my brick where moss had formed from water but I told him I had sprayed it already and did not have to be scrubbed. He said if that did not work he would come back and clean it. Thank you to the Revdex.com for resolving this issue. It is the first time I have ever filed a complaint with you, I am 70 years old, and I was very impressed with your response to complaint and follow up, thank you again.

Regards

Jacob and his teem were very courteous and pleasant while doing a thorough job insulating and sealing my house. I was often impressed by their work. They explained and showed me what they were doing as the job progressed and at completion. Great job.

Keeney Home Services Response • Apr 01, 2019

Thank you for the kind review, John! We are pleased to hear that you were impressed by the team and their work.

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Address: 1449 Kimberly Dr, Neenah, Wisconsin, United States, 54956-1644

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