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Keep Heating & Cooling

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Keep Heating & Cooling Reviews (2)

Review: Keep called us to schedule a clean and check of our air-conditioner May 2013. They stated we could get a $60 rebate for the check and it cost $62. Our total out-of-pocket would be a few dollars. After they were here they filled out the rebate form and mailed it to us with the instructions to sign and mail it in for the rebate. After months of not receiving the rebate I tracked down the problem. We are not eligible because we are REA electric customers, not Penelec. We were never told it was only for a certain electric customer or we would never have had Keep come out to do the work. The ONLY reason we had them come was because of the rebate which we stated a few times. We are out the $60 because of this scam and feel keep should pay it. They should also stop misrepresenting the rebate to many REA customers that live in this area.Desired Settlement: Keep should refund $60 to us for their misrepresentation. They say they mentioned it was a Penelec rebate, but we are not stupid, nor elderly, nor uninformed about rebates and we would never have let them book the appt.

Business

Response:

See attached File

August 28,2013

Revdex.com of Western Pa

400 Holiday Dr.

Pittsburgh Pa 15220

To Whom it may concern,

This issue is of no fault of my company. When my customer service person spoke with the customer to set up the call, we let them know what we are offering, give them 10% off the cost as a new customer, then let them know that PENELEC is offering a rebate to get the service done to help increase the efficiency of the A/C unit. We did not know that the customer used a different service nor did the customer inform us of this. We can not be responsible for knowing who people use, and for the cost of the tune up, it is way worth having it done as it pays for itself in energy savings. I am sorry she was confused but we never misrepresented anything and there is no way we can provide $60.00 because of her not knowing who her electric provider is.

Sincerely,

Keep Heating & Cooling

Consumer

Response:

I woke this morning ,hopped into the shower ,started washing my hair and the water went cold....After a miserable rinse I went to the basement and checked my water heater.It was leaking onto the burner.I called Keep Heating just before noon.To my surprise he told me ho could have someone over there before noon.His two employees arrived as promised,removed the old water heater installed the new,hauled the old one out to their truck and were gone before 2:30.....I cant tell you how happy I was with the service ....Thanks Jeff Keep

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Description: HEATING & AIR CONDITIONING, REFRIGERATORS & FREEZERS-SERVICE/REPAIR, FURNACE SALES & SERVICE, AIR CONDITIONING CONTRACTORS & SYSTEMS, HEATING CONTRACTORS

Address: 141 East 26th St, Erie, Pennsylvania, United States, 16504

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