Keep It Playing

keep it playing is a disk scratch repair service. I sent a game disk to keep it playing it returned with a gouge threw the readable side "printed side /readable reflective material " .I have tried contacting them threw email and threw the webpage based messaging center located on keep it playing web page.Product_Or_Service: disk repairOrder_Number: order #2483Account_Number: order #2483Desired Settlementthey destroyed a game disk that they should have fixed. they should replace the disk or value of disk. Business Response The Lego Marvel super Hero's disc was received [redacted] It was repaired and passed verification process in working order and shipped back to customer on [redacted] There was no damage to the disc when it left our building. [redacted] did not send an email or call us This complaint from the Revdex.com is the first we have heard about this. We have no record of receiving an email (even checked our spam or junk mail), or phone call. It is our policy to credit the $3.00 fee to customer if the disc cannot be repaired. This was not the case since the disc left here in working order. Sincerely, [redacted]Keep It PlayingXXX-XXX-XXXX