Revdex.com:
Although I don't agree with Keeping it Reel, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I'm sorry I'm so late in responding to your letters to me; I have...
been down in Phoenix, Arizona with my dad while he lay in the Critical Care Unit in the hospital, where he passed away on March 6th. I returned home just this past weekend, because I had to remain there to help my mom with many things. Needless to say, I did not open both of your letters until just this morning.
I have called [redacted], and left a message for her to stop by my shop to pick up her fish and a check that I have issued to her in the amount of $53.20.
My contract clearly states that I require a "non-refundable 50% deposit before any work will begin". Although I never started work on her fish, I have spent a very large amount of my business time dealing with her fish job, both between her and Northwoods Animal Artistry. My hourly shop rate is $34.00, and if I chose to, I would have every legal right to bill [redacted] for my time, which would in reality, change this $53.20 that I am paying her, into a bill where she would be owing me money.
I feel that this is completely unfair that she has thrown my company "under the bus" with the Revdex.com of Wisconsin. I have been the middle man (woman) in this situation, as I was subcontracted by Northwoods Animal Artistry. Technically, I should never have had any contact with her at all, as Northwoods Animal Artistry was my client. [redacted] was their client. I have been kind enough to help get this matter resolved between her and Northwoods Animal Artistry, and for a long period of time, I even went so far as to make excuses on the behalf of them. It wasn't until I discovered that they (Northwoods Animal Artistry) had been lying to her, and blaming the delay on me, that I tried to help her resolve this matter with them.
I have been unsuccessful in getting the money to complete [redacted]'s fish mount (despite the fact that she had been told differently at one point), so I finally told [redacted] that she should just pick up her fish if she didn't want to contract me on her own to do the job.
In the meantime, during all of this back & forth dealings, I moved my business from a commercial storefront, to the basement of my home. I had been extremely busy with this move, as well as dealing with all of my other fish customers, so I feel that this is completely unfair that [redacted] has reported my business to you. I have been very helpful to her in this matter, when in reality, I didn't need to be at all. In hindsight, I should have just given this fish back to Northwoods Animal Artistry a while back, when she first started calling about it. The only reason I didn't, is because I know that I take care of the fish that are in my freezer, and they get tossed around in his. I made the mistake of caring about her product, when I should've just listened to my husband and given the fish back to them. Now because I cared, I have a bad mark against me with your organization.
I guess I learned my lesson.
[redacted]
Keeping It Reel
Revdex.com:
Although I don't agree with Keeping it Reel, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I'm sorry I'm so late in responding to your letters to me; I have...
been down in Phoenix, Arizona with my dad while he lay in the Critical Care Unit in the hospital, where he passed away on March 6th. I returned home just this past weekend, because I had to remain there to help my mom with many things. Needless to say, I did not open both of your letters until just this morning.
I have called [redacted], and left a message for her to stop by my shop to pick up her fish and a check that I have issued to her in the amount of $53.20.
My contract clearly states that I require a "non-refundable 50% deposit before any work will begin". Although I never started work on her fish, I have spent a very large amount of my business time dealing with her fish job, both between her and Northwoods Animal Artistry. My hourly shop rate is $34.00, and if I chose to, I would have every legal right to bill [redacted] for my time, which would in reality, change this $53.20 that I am paying her, into a bill where she would be owing me money.
I feel that this is completely unfair that she has thrown my company "under the bus" with the Revdex.com of Wisconsin. I have been the middle man (woman) in this situation, as I was subcontracted by Northwoods Animal Artistry. Technically, I should never have had any contact with her at all, as Northwoods Animal Artistry was my client. [redacted] was their client. I have been kind enough to help get this matter resolved between her and Northwoods Animal Artistry, and for a long period of time, I even went so far as to make excuses on the behalf of them. It wasn't until I discovered that they (Northwoods Animal Artistry) had been lying to her, and blaming the delay on me, that I tried to help her resolve this matter with them.
I have been unsuccessful in getting the money to complete [redacted]'s fish mount (despite the fact that she had been told differently at one point), so I finally told [redacted] that she should just pick up her fish if she didn't want to contract me on her own to do the job.
In the meantime, during all of this back & forth dealings, I moved my business from a commercial storefront, to the basement of my home. I had been extremely busy with this move, as well as dealing with all of my other fish customers, so I feel that this is completely unfair that [redacted] has reported my business to you. I have been very helpful to her in this matter, when in reality, I didn't need to be at all. In hindsight, I should have just given this fish back to Northwoods Animal Artistry a while back, when she first started calling about it. The only reason I didn't, is because I know that I take care of the fish that are in my freezer, and they get tossed around in his. I made the mistake of caring about her product, when I should've just listened to my husband and given the fish back to them. Now because I cared, I have a bad mark against me with your organization.
I guess I learned my lesson.
[redacted]
Keeping It Reel