In October, Keeps took my deposit of over $900., told me it would be three weeks until delivery/installationAfter many calls to them and receiving excuse after excuse, mostly blaming the carpet manufacturers, I wrote the carpet company and received an answer telling me that the carpet had been in stock for some time and they were waiting for paymentWe waited weeksAfter the carpet company investigated, Keeps installed the carpetWe were told that they would bind a section of carpet that was left overWe were not happy with the installation (ripples in edges, looking like it was not tacked down) and told Keeps thatThree days later, they were demanding the secod half of the paymentWe told them that when we were happy with the installation and had our bound piece, they would get their moneyTwo days later, a different installer arrived and fixed the problone place, the padding covered the tack strip and the other ripples were because it had not been tacked properlyWe are happy with his jobKeeps is now giving us excuses why they can't give us the bound pieceWe have told them that they will get their money when we get the piece as a conclusion to the contract
In October, Keeps took my deposit of over $900., told me it would be three weeks until delivery/installationAfter many calls to them and receiving excuse after excuse, mostly blaming the carpet manufacturers, I wrote the carpet company and received an answer telling me that the carpet had been in stock for some time and they were waiting for paymentWe waited weeksAfter the carpet company investigated, Keeps installed the carpetWe were told that they would bind a section of carpet that was left overWe were not happy with the installation (ripples in edges, looking like it was not tacked down) and told Keeps thatThree days later, they were demanding the secod half of the paymentWe told them that when we were happy with the installation and had our bound piece, they would get their moneyTwo days later, a different installer arrived and fixed the problone place, the padding covered the tack strip and the other ripples were because it had not been tacked properlyWe are happy with his jobKeeps is now giving us excuses why they can't give us the bound pieceWe have told them that they will get their money when we get the piece as a conclusion to the contract