Keffer Chrysler Jeep Dodge & Ram Trucks Reviews (%countItem)
Keffer Chrysler Jeep Dodge & Ram Trucks Rating
Address: 8214 E Independence Blvd, Charlotte, North Carolina, United States, 28227-7777
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+1 (704) 532-6502 |
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www.kefferjeep.com
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We took our truck to be serviced. They said it was two expensive parts and changed them out. Truck is still doing the same thing
I took my truck to be serviced because it was having issues cranking. I had it towed to Keffer Jeep Dodge service department on 9/10 and gave them all of the info over the phone as to what the truck was doing and told them to make sure they checked the ignition switch. I received a call 3 days later 9/12 with their diagnosis which was a water pump and fuel pump. They filed it with the warranty service and I paid the $100 deductible. As soon as I drove the truck home and tried to crank it again it wouldn't start. I called the Dodge service manager Neil and told him it was still doing what it did when I had it towed there. Neil told me that he sees on the paperwork that I asked for them to check the ignition switch and they didn't. He asked me to bring the truck back and drop it off. I dropped it off in the evening yesterday 9/25. I received a call from Neil today stating that he thinks it needs a new battery. The cost I have to pay is $140 plus tax for the battery because he said he couldn't get the codes off to know what it is. At this point they have still not tested the ignition switch and I don't have my truck back as of 9:43pm on 9/26. I already paid $100 deductible for a fuel pump and water pump that were not needed. I should not have to pay for a battery so they can see if it will work once they determine what the real issue is they will need to repair it at no charge.
There should be no charge for the battery they put in. They will need to do a full diagnosis on my truck to determine what the correct issue is. Once they have determined exactly what it is they will need to fix it at no charge.
KEFFER CJDR STRIVES TO PROVIDE THE VERY BEST SERVICE AND PARTS EXPERIENCE FOLLOWING MANUFACTURE WARRANTIES AND GUIDELINES. ANY VEHICLE BROUGHT INTO OUR SERVICE HAVING OVER 75,000 MILE
OR 6 YEARS OR OLDER, OR IN A CONDITION DETERMINED BY OUR SERVICE TECHNICIANS TO HAVE MULTIPLE REPAIRS WILL HAVE THE PRIMARY ISSUES ADDRESSED FIRST THEN RETEST TO SEE IF OTHER
SYMPTOMS MAY HAVE CONTRIBUTED TO THE FAILURE.. KEFFER CJDR IS NOT RESPONSIBLE FOR A PART FAILURE NOT IN RELATION TO WORK AREA COMPLETED BY OUR TECHNICIAN STAFF DUE TO BEING WORN OR DEFECTIVE.. KEFFER CJDR WILL ABIDE BY MANUFACTURE WARRANTIES SET FORTH BY THE POLICY AND PROCEDURE GUIDES. BY SIGNING THE REPAIR ORDER YOU ACCEPT AND UNDERSTAND THE ABOVE TERMS.
GOING FORWARD WE ARE DIAGNOSING STILL A NO START PROBLEM .MR *** APPROVED THE BATTERY IN THE AMOUNT OF 170.00 OVER THE PHONE AT 1:53 PM .WITH OUT THE BATTERY NO TESTING COULD BE DONE AS THE NON-OEM BATTERY WOULD NOT HOLD A CHARGE .WE ARE AGAIN STILL TESTING THE TRUCK AT THIS TIME .
I took my NEW jeep for a service and salesperson used it for personal use
On May 12, 2018 I bought (leased) a 2018 Jeep Wrangler JL. The color I wanted did not have leather seats. The dealership said they could send my Jeep to *** to have the leather seats installed - perfect. Please see the chronology of events below
Chronology
I picked out the seat color, Jay J (my salesman *** ) informed me the install was scheduled for June 5th. On June 5th I asked Jay what time should I bring my vehicle, he informed me that they would have needed it on the 4th. No big issue, we rescheduled it for June 7th - he told me to bring it on the 6th.
On June 6th I took my vehicle to the dealership. I text Jay with no response, waited about an hour while the reps looked for a tag for a loaner vehicle - I had to leave with my vehicle as I had a meeting. Jay informed me he would reschedule the install, he informed me he would pick up my vehicle, leave me with a loaner and return my vehicle with a full tank of gas. No problem - the following Monday (June 11th) he informed me that he would pick up my vehicle on Thursday June 14th.
June 14th Jay picked up my vehicle from my residence. We had a laugh about me having 1900 miles in a month. Jay informed me my vehicle would be ready Tuesday June June 19th.
On Tuesday June 19th I text Jay and he informed me that he would drop it off Thursday June 21st
On Thursday June 21st I text Jay and he informed me that it should be ready tomorrow Jun 22nd.
On Thursday night I received news that required me to leave town for about a week (in the loaner). I text Jay first thing Friday morning. Jay told me no problem, be careful.
On July 1st I text Jay and informed him that I was back in town, he agreed that he would bring it on Monday - then later text me that Tuesday (July 2nd) would be better because Monday was the last day of the month for sales and he would be slammed --- I obliged.
On Tuesday July 3rd I text Jay to see what time he would bring my vehicle, he asked me to call him. In the call he informed me that he was super busy and could bring it Thursday.
On Thursday July 5th I text Jay and he informed me that he would bring my vehicle at some point today.
On July 5th he called and informed me that he was on the way but warned me that he would have his significant other with him as they were going out afterwards - no problem.
Once he dropped the vehicle off, he left in the loaner. Once I was in my vehicle I noticed that it had 2306 miles. I text Jay and asked if my car was also used as a loaner and he assured me that it was not, he said he knew why, it was his fault and he would explain it in the morning. I was fine with that as I was too upset to talk that night.
In the morning he informed me the extra miles were due to him having to go to *** twice and *** - those places are less than 13 miles from the dealership so it was not adding up.
He offered me a car wash (as the vehicle was half cleaned) and a couple tanks of gas.
I finally got in touch with the GM (Michael T ***) and owner (Joe M *** ) via email. Michael T informed me that they would speak with Jay and we would discuss a resolution. After 2 weeks he emailed me (one week I was on vacation in Chicago) and said that Jay would reach out to me to explain the miles. Jay finally reached out after 2 days with the original explanation (*** and ***) and the offer of a car wash and tank of gas - which I again declined.
I reached out to the finance company for the lease - they informed me that I have the option of a voluntary repossession but it would be a negative mark on my credit.
You guys are my last hope for getting justice. I think this is completely unfair that they are allowed to use my vehicle as a loaner/errand vehicle and I am stuck with it without recourse.
I would like for them to exchange my vehicle for a new one that has not been used as an errand/loaner vehicle. I am open to other resolutions - not a gas card and car wash, which is what was offered.
We have addressed the 129 miles with our sales person - according to them the Jeep went back and forth between vendors and to his house in between - how many miles are to the house and back I do not know - we offered to pay the customer for the miles or to trade it in - but it would be a fair trade in value and not a new vehicle - the sales person had a great relationship with the customer and unfortunately assumed driving it home would be ok versus returning to the store nightly - which they should not have assumed - the Jeep is in excellent condition and we are will to compensate for the miles
we wish this had not happened - but again are willing to compensate for the miles -
I have explained to Michael T and owner Joe M that I was not in agreement with the resolution of giving Keffer additional funds for allowing an employee to use my vehicle as his personal vehicle.
Oil changes and tire rotations were part of the original agreement when I leased my vehicle. I do not trust the Keffer staff with my vehicle at all. Before I take the next steps of pursuing legal action I would like to give them the opportunity to compensate me for now having to take my vehicle to a third party for oil changes and tire rotations.
I have located a vendor who will service my vehicle. The cost is $124 per (4 times a year) for 4 year - I would like to be compensated $2184 ($1984 + 10% price change possibility)
I have talked with Michael T and he has agreed to compensate me for the oil changes I am supposed to get from their dealership (so that I can use a different vendor) and the miles. I sent a follow up email to find out how/when I'll be reimbursed and I have not heard from anyone. We agreed on a resolution but they are not following through. It has been 7 days.
Customer was sent this offer September 15th 2018 and we have not received an response from the customer.
Keffer Ram was supposed to repair a coolant leak on my truck, and failed to do so which caused the vehicle to run hot, and cause damage to the engine.
* has any more problems for*** to give him a call.After handing up with neil I then called*** and I told*** I spoke with neil and he needed to call neil to make sure they were on the same page. *** called neil to inform him of the situation and neil stated it was probably just the sensor and if
* had any more problems to give him a call. after maybe two to three hours later the engine hot light came on the truck,*** then called neil again, and told neil the problem with the truck, and neil stated to*** that it was probaly air pockets in the system neil asked him how far out he was and*** was in *** and neil told*** to pull over and add coolant. Neil told*** to go to another dealership once he got to his local dealer, to stop and get it check out. *** then informed *** of the sitruation with the truck showing a hot light on, I then contacted neil my self I spoke with neil about the issue with the truck, he stated the truck was good and if the problem keeps happening to contact our local dealer.Neil once*** got back and checked back out at local dealer, if there was any problems he would be responsible for the repair. I told neil ok I was checking to make sure because I didnt want any problems. two hours later the truck ran hot again and slung a rod, we had to call a tow truck and have the truck towed maybe an hour thirty minutes to the dealer, I callled neil on monday informed him on the issure and he told me let him know what the dealer shup said was wrong. I contact neil to let him know . The dealer stated it was 30,000 for a new engine,neil refused to give me a supervisors name phone number or ay kind of contact to rech someone connvering the issue. Neil was not willing to help in anyway, after reserching I found out the name of the service manager which was *** w***, I conctacted nancy on several accasions to try to fix the matter, final occation I sent*** to nc because I was unable to get in touch with neil and nancy, we then.......
Vin # *** /2016 ram 3500
Customer # ***
purchase date 12/2016
Problem Date 5/3/2018/ Invoiced 5/4/2018
Date of 5/3/2018 truck was taken to Keffer Dodge due to low coolant light warning was flashing in the truck. *** Spoke with Neil D, concerning the issues with the truck, Neil informed him that there was a recall on the truck's water pump that could be the problem.*** was instructed by Neil to leave the truck at keffer dodge and*** would be contacted once the vehicle was assest for repair and repair cost. 5/4/2018 *** was contacted to by Neil and it he was informed that the truck had a resovure leak and it would need to be replace and the cost would be around 400.00 and something dollars for the repair. *** then aggregated upon on the price and the repair of the vehicle. He was later contacted by Neil and informed the vehicle was ready for pick up. Once there he was told the total price was 721.76, he was told the vehicle has no more problems and everything checked out good on the truck.*** then called Samantha at *** to pay the payment for the vehicle over the phone by card for the total amount of 721.76. After leaving in route to *** approximately 30-40 minutes after leaving the low coolant signal appeared again.*** then began to calling neil to inform him of the problem, he was unable to reach neil after servieral attempts. Then he call *** to get him invlolved in the situation.I *** asked*** for the number for neil ,after recevieing the phone number I contacted neil and notifited him of the low coolant warning was on again being and neil informed ellis that it was ok and probalby the sensor and they had checked everything out on the truck and everything should be good.I then told neil asked neil was he sure because I didnt want any problems with the truck considering *** had just left the dealership in the truck. Neil told me yes everything is ok and if
replace my engine and compensate me for my truck being out of order after the refusal to repair the truck.
The coolant System had been topped off with a vacuum system at the time of service no leaks were noted as the vacuum would not have held at that time .Also the engine was over due for oil change prior by seven thousand miles .The customer did call and noted the coolant light was on I asked please come back if you can ,they could not they were to far away .Speaking to the current dealer that has the truck it has been drive over 400 miles with a low coolant condition .Please refer to this manufacture case number as to why this happen .
Case Number: ***
Release Date: 2016-09-08
Symptom/Vehicle Issue:
Cummins 6.7L diesel engine coolant system temperatures and de-rate strategy.
Discussion:
The Cummins 6.7L Engine uses an Engine Protection De-rate to prevent engine damage if the
coolant temperature reaches an unsafe level. The De-rate Strategy reduces fueling and EGR
flow based on coolant temperature over a period of time. The system also provides warnings to
alert the operator that the engine is heating up.
The engine cooling fan is calibrated to initially activate at 206°F and will be fully activated at
230°F.
When the engine reaches 230°F and maintains 230°F for more than 30 minutes a message will
appear on the cluster, an audible chime will be heard, and DTC P0217-COOLANT
TEMPERATURE TOO HIGH will set. The de-rate strategy is progressive and will occur earlier in
a high temperature event as the coolant temperature increases.
NOTE: If these warnings and engine de-rate are ignored severe engine damage can result.
Good evening,
This is email is in reference to the above case number.
We see the case is pending to close and we feel that the customer did not speak truthfully in all matters pertaining to the issue with the dodge ram. After leaving the dealership the low coolant light came on and we attempted to contact Neil and after several attempts we finally in contact with him. We informed him that the low coolant light was on, He never asked at that time to return the vehicle, He only stated that it was probably a sensor. He then stated if there was anymore problems to let him know, and everything should be fine with the truck. After a few hours later the hot light came on, we then contacted Neil again, and informed him that the hot light was on. He then asked how far out was the driver? The driver told him he was in Georgia which was maybe two to three hours away from the dealership.Neil then instructed the driver to add coolant to the truck and take it to your local dealership. Neil never at anytime tell the driver to bring the truck back. He only asked how far out was he. They did an inspection of the truck, they stated they found nothing wrong with the truck other than the egr cleaning. In which we declined to have it done later at our local dealer.I would just like to state that the oil changes had nothing to do with the truck slinging a rod. If you check our records we kept regular service on the vehicle. At anytime there is a light that comes on, for any service the truck is taken to our local dealer to perform said service as soon as possible. I just want to state that if there was no problem with the service done we would not have had the same problem thirty minutes after the dealership. The dealer has only made excuses and assumptions about what happened to the truck to protect them selves, but the fact remains that thirty minutes after leaving the dealer the problem that I paid over seven hundred dollars to repair was not repaired. Therefore due to the neglagence of the repair shop to perform the service promised and paid for the truck over heated, the water mixed with the oil which resulted in the engine slinging a rod.
Thank you
Keffer Ram response to the above statement from this customer. The repair made to this vehicle as seen in the documents provided by the customer, Keffer Ram was asked to inspect the affected truck for a coolant leak. The certified technician performed the cooling system inspection and found the coolant reservoir tank was leaking coolant. We have no idea how long this had been occurring or how long the vehicle had been driving prior to arrival at Keffer Ram with a coolant leak concern. We replaced the coolant tank and performed a pressure test on the system to determine if there were any other leaks found in the cooling system. The pressure test did not detect any other leaks at that time and held proper pressure on the system. The truck was released back the customer operating properly.
The statement of "negligence" of Keffer Ram:
The owner of any vehicle has to take reference to the owners manual provided from the manufacture on operation and care of the product. This will be outlined for proper procedures if a concern with the product occurs and what actions or steps are needed to be taken to protect the vehicles. The driver of the vehicle should have taken proper steps and shut the vehicle down once he/she saw the low coolant light coming on. The vehicle should have been towed or inspected for any further issues of the cooling system. In this case Neil supposedly told the driver to keep going is a false and an incorrect statement. Neil told the driver to check the coolant and ensure proper level. That is the only thing Neil could tell someone who is over 200 miles away without seeing the truck in our shop. He was giving the customer quick guidance at that point trying to help. Keffer Ram is declining any further assistance in this matter.
Upon submitting a written complaint directly to Mr. xxxxx with a followup email to xxxxx, General Manage, I have not yet received a response.
I am writing to share a recent experience at Keffer Chrysler Jeep Dodge and hope you can assist in resolving this issue. On Sunday, March 25, my family (spouse and 2 adult children) and I visited the Independence Blvd. dealership. Our goal was to trade in two Honda vehicles leased by my children. At the time of our visit, we were greeted by Mr. xxxxx. We explained to him that we were looking to trade in the Hondas and lease again. Mr. xxxxx told us he could help! My son picked out a Dodge Durango and my daughter selected a Jeep Grand Cherokee. We sat down with Mr. xxxxx and started the paperwork for leasing both vehicles.
During this time, we asked Mr. xxxxx to review the trade process and the amount of money we would be required to put down. He told us that we would have to pay the remaining payments on the Honda vehicles and nothing else. Mr. xxxxx asked for all information regarding the Honda vehicles and called Honda Financial to get the total amount of payments owed. Please note, we arrived at the dealership at 4:30pm and left at 8:30pm.
Last week, I received a threatening call from xxxxx to pay a total of $2,400 ($1200 for each Honda) for turn-in fees and miles overage fees on both Hondas. I explained that we traded in the vehicles at Keffer. I was told they had no record of the vehicles being traded in and I better pay or I'll have to deal with a collection agency.
I immediately contacted Keffer and met with xxxxx who proceeded to tell my husband and I that the sales paperwork clearly indicates the vehicles were not traded in. I asked to speak to the General Manager, but xxxxx grabbed someone named xxxxx, who also told us the vehicles were not traded in. Therefore, we are responsible for any additional charges.
We clearly stated our intent and goal to trade in the vehicles upon initial contact with Mr. xxxxx. At no time during our four hour period with him did he say this deal would be treated otherwise.
This entire situation is unethical! I am disappointed that both managers at Keffer shrugged our concerns off and gave us flippant replies that we're going to have to pay xxxxx and Keffer has no further responsibility.
The actions of the salesman and managers is beyond unprofessional and their inaction to help us resolve this situation is unfair. The customer satisfaction posters hanging in the dealership should be removed because I am not satisfied and very upset that I have been bamboozled and cheated.
On Sunday, June 3, I received a random text from someone who identified himself as xxxxx, GM at Keffer. He asked my availability to talk in which I responded. I have yet to receive a phone call. Keffer's unprofessionalism to followup and treat me with respect is unacceptable. I am beyond disappointed and angry that the management is unresponsive and dismissive to my concerns.
I am requesting Keffer to pay the monies due directly to xxxxx and apologize to my family and I for unethical business practices!
I have spoken with our customer. I could not call at 8 am nor this morning but the customer was in my work plan today. We have a disagreement over two vehicles that were not traded in but we did cut the customer back a check for the remaining payments. Our finance Director and GSM at our Jeep store met with the customer in person along with our Sales Representative. All documents show that we have executed exactly as agreed upon. Customer is sending me documents in regards to their bill from xxxxx after payments were received. Will continue to investigate.
sales manager was blocking me from leaving by standing behind my car and refusing to let me leave
In my attempt to purchase new vehicle from keffer financing terms were unacceptable I was going to my bank and get financing through my bank
Sales manager pursued my to my car and stood behind refusing to let me leave I had to get out of car and convince him that I wouldn't stop the next time he finally moved
But in this showdown in the parking lot they have kept my title registration and extra key and refuse to return
After my experience on Saturday I don't feel comfortable going back
I have reached out to management they refuse to acknowledge my emails
Return of my title registration and keys
Customer has had everything returned
paid them $2500 to fix my car and my car still not fix
took my car up there for a diagnosis test,they told me whats wrong so I paid them the money ,pick my car up and the next day my car wouldn't crank took it back they said I needed spark plugs ,so I drop the car off they called me the next day and said they needed $400 more dollars because I car was running hot and I wasn't going to be able to drive it home,my car wasn't running hot when I drop it off so I need to know what happen in that one day they had my car the second time I feel like they keep trying to get money off of me and they didn't really fix nothing because the first test was suppose to show them everything to begin with ...sale rep Chris G..j#3 26chzinsp insp cooling sys $799.00-replace the timing chain tentioner ,and water pump-j#4 26chz cooling system -thrmostat, tensioner and coolant c$560.45-j#5 97chzp10 coolant flush -$296.49-j#6 12chzz4
oil pan gasket -gasket oil,filter en.oil $399.40 j#7 12chzz1 valve cover gasket $158.40- j#8 12chzz6 crankshaft seal-$16.85-j#9 12chzo-gasket ch and gasket in$74.50-j#10 says a storage fee when my car wasn't ready yet I don't understand $25.00 and a environmental & waste charge $26.99 second time sparks plugs j#2 15chzdic 48.00
i wants a refund or my car fix right
On the day of 2/14/18, Mrs. T had come in regarding her vehicle smoking and having to top of the coolant from time to time. At that point, we discussed the necessary charges required to diagnose the specific concerns. Found at that point, via a Coolant pressure test, that the vehicle had an internal failure in the water pump, as well has a heavy mud like substance built up in the coolant reservoir(later found out to be stop leak). To try and fix this issue, a extra charge was attached to the coolant flush to attempt to remove the build up of the said substance. Related to the oil leaks and the smoking concern, tech found that the valve covers were leaking onto the exhaust manifold, timing cover, oil pan, and cranks seals were leaking and needed to be replaced. At that time, the leaks that were both oil and coolant were taken care of at this time, but due to the mileage of the vehicle and the unknown length that the stop leak was in the vehicle and ran through the cooling system, side effects or other issues that could occur would be unknown. Stop leak was found to be in the system the followup visit when the customer then had the issue with the no start issue. Had codes in system for multiple cylinder misfire. Found spark plugs were gapped .75" and spec is .51". Needed to start with the plugs as
this was the most obvious issue. Handled labor for the customer as a courtesy and customer to pay for plugs as they were not removed during the process of performing previous repairs and also, this issue of the vehicle not starting was not mentioned nor current during the previous visit. Customer approved paying for the spark plugs. Replaced the plugs and went to retest the vehicle as the vehicle would mainly start misfiring when the vehicle was up to temperature. Once the vehicle, got up to temperature, the vehicle started overheating. Tech inspected and found the coolant outlet hosing pipe was leaking. This was not present during the original visit and the cause was believed to be stop leak still being in the system(this is when stop leak was found in the vehicle and still in the vehicle after the flush). As this was an issue not related to a part that was replaced, customer was quoted the repair and at discounted cost. Again, not related to a repair that was done and not current during the previous visit. Customer declined this repair. Customer on both repair orders, had signed the high mileage statement that states,
KEFFER CJDR STRIVES TO PROVIDE THE VERY BEST SERVICE AND
2. PARTS EXPERIENCE FOLLOWING MANUFACTURE WARRANTIES AND
3. GUIDELINES.
4. ANY VEHICLE BROUGHT INTO OUR SERVICE HAVING OVER 75,000 MILE
5. OR 6 YEARS OR OLDER, OR IN A CONDITION DETERMINED BY OUR
6. SERVICE TECHNICIANS TO HAVE MULTIPLE REPAIRS WILL HAVE THE
7. PRIMARY ISSUES ADDRESSED FIRST THEN RETEST TO SEE IF OTHER
8. SYMPTONS MAY HAVE CONTRIBUTED TO THE FAILURE.
9. KEFFER CJDR IS NOT RESPONSIBLE FOR A PART FAILURE NOT IN
10. RELATION TO WORK AREA COMPLETED BY OUR TECNICIAN STAFF DUE
11. TO BEING WORN OR DEFECTIVE.
12. KEFFER CJDR WILL ABIDE BY MANUFATURE WARRANTIES SET FORTH
13. BY THE POLICY AND PROCEDURE GUIDES.
14. BY SIGNING THE REPAIR ORDER YOU ACCEPT AND UNDERSTAND THE
15. ABOVE TERMS.
And this clearly states that Keffer is not responsible for a part failure not in relation to work area completed by our technician staff due to worn or defective parts. So as a courtesy, Keffer assisted in replacement of the spark plugs and due to the coolant outlet housing pipe being an issue and stop leak put in by the customer or another shop, no true assistance was to be given as the issue was hidden because of the stop leak that was present. This was not something that was missed. No Mrs T car was not overheating at the time of original service. But losing coolant nonetheless. The stop leak was what was preventing the vehicle from overheating. Once a majority of the stop leak was removed from the system, the stop leak which had stopped the leak at the coolant outlet housing pipe had moved and caused the leak. This was not the fault of Keffer as this issue was not present during the initial visit.
At the end of the day, Cooling issue would have been found if customer or other should did not put stop leak in car to stop a coolant leaking issue. Easily preventable. As far as the vehicle not starting, customer stated during the final visit that this was an issue during the original visit but was not mentioned to me until the following no start visit. This is at the customers fault. And during no point during the original repairs, was the spark plugs removed or causing a problem. The customer came in for specific concerns that were handled accordingly based on the issues making themselves known. This problem may not have been present if the vehicle was taken to the dealership originally instead of trying to correct the problem using temporary and possibly harmful fixes. The spark plugs could have been taken care of and the car could be on the road today. In the end, all of this could have been avoided if smarter decisions were made on the customers part.
(The consumer indicated he/she DID NOT accept the response from the business.)
I took my car up there for a diagnosis test I went by what they said what was wrong with my car if they had a test my car right the first time we wouldn't have these problems now because they trying to say something else is wrong with my car after I brought it back I never put any kind of stop leak in my car I never had anything major done to my car since I had my car I brought my car off day lot so therefore if there was some stop leak in my car that mean they put it in there to sell me the car in the first place I feel like they are keep trying to get more money from me because something always different when I take it back do the job right the first time they should have salt everything right then and there not wait till I pay $2,500 and have to take it back and they want more money cuz it's another problem I only had the car for one day and had to take it back
Fraudulently sold me a car as one package (Road and track), when it was another (Premium)
The dealership advertised and had on all the paperwork that they sold me a 2015 Dodge charger RT Road and Track edition. Upon further investigation by me, I found out that it is not a road and track edition, but a premium, which is like $3000 or $4000 less than the road & track package. They have refused to contact me back regarding this issue.
I want them to give the difference of the two vehicles which is no less than $3000, provide updated radio software to contain what the road and track package contains, and also the highest bumper to bumper warranty at no extra cost for the inconvenience this has caused me.
we are in touch with the customer and have resolved the situation - completely unintended - car is badged as a road and track but it is not
I hope others will read this review and take in to account the service received from Keffer and FCA (the owner of Dodge, Chrysler, Jeep and Ram) before deciding on their next purchase.
In January 2018, my Dodge Dart caught fire while driving down the interstate from an electrical issue in the engine bay. The fire totaled the car, melting all plastics and most metals outside of the frame and engine. The fire only burned about 5 minutes but was so hot it melted away the steel hood.
In the 1.5 years leading up to this electrical fire, I made almost a dozen trips to the dealership to fix multiple issues with many being electrical issues. During these trips, the service received was far below acceptable. Many of these appointments were made days in advance with plenty of notice to Keffer and it was known the car would be left and I would receive a loaner. However, on the days I arrived, I always had to wait for a loaner a minimum of 1 hour. There were a couple times where I was supposed to have a loaner and when I arrived they didn't have a loaner and I had to reschedule the appointment, or be shuttled back to my house with no car to use. Because of issues with loaners and getting service completed, I had to open cases with FCA on a couple occasions to have them intervene and they struggled many times to get in touch with anyone or get things moving forward.
The most disappointing service by far was after my car caught fire. This fire happened after multiple electrical repairs and after I submitted a request to have FCA buy back the car because of the electrical issues, which they denied. The third party fire investigator my insurance hired concluded the fire was caused because of an electrical issue in the engine bay and in the area of the parts replaced multiple times in the past for being faulty. I opened a case with FCA after the fire as well and even with a third party fire report myself linking the electrical issues and fire, FCA denied any fault on their end.
While FCA denying fault is not a reflection on Keffer specifically, how Keffer treated me during the 4 weeks awaiting a decision from FCA and after are of concern. During that time, I was only called once by a representative at Keffer and was only informed they would try and reach out to FCA.
As my car was totaled, I had to move forward and buy a new car. I only had a discounted loaner available for 30 days at which point I would have to pay for it myself. I expected after buying my car new from Keffer, having all service completed there, and having family who works there, they would want to work with us and help us move on from this event. We also have a new kid who was only 6 months old at the time, my wife and I both work and our kid goes to daycare, so it was imperative to have a replacement (new or used) car quickly. This put us in a rough situation as we had a loan on the totaled car. Had Keffer reached out or responded shortly after the fire to try and help, I wouldn't be upset. I never expected a new car for free or anything irrational. I just expected someone to call and say they know it was a terrible situation and wanted to be there to help me find my next car and show they cared.
Instead, I was never contacted again by Keffer. I only received a letter from FCA saying they don't believe it was their fault and they know I will understand. I called FCA every two days and was never called back in almost 4 weeks before that letter. The first response back from Keffer was after telling them I would be notifying local news sources of the service I received. Even then, after meeting with the service manager, I was told I would need to contact FCA for arbitration as they could not do anything. After contacting FCA, they denied being willing to have any arbitration or do anything else with my case. I contacted Keffer again and was only told that's not good and I would need to involve legal resources.
We are extremely thankful our baby was not in the car during the fire and that I was alone and that nobody was injured. But it has become very obvious that because there were no injuries, and little to no basis for legal action because there were no injuries, FCA and Keffer are not willing to accept any fault or assist in any way.
When a companies slogan is "Your Family Store" you would expect to be treated like family, especially when you have family who works at the store. I don't know anyone though that would treat family like I have been treated over the past 45 days. Especially after something as catastrophic as a car catching fire from an electrical fault while you are driving it.
Keffer had misrepresented the full disclosure of bottom line price on a vehicle I was attempting to purchase during the bargaining process.
I worked for 3 days bargaining to come to a bottom line price on a Jeep from Keffer Jeep. They had been lying to me for 3 days on what was the bottom line price was on the vehicle. During the first visit I told them I would not be financing through them. I had a better rate elsewhere. The salesman checked with his finance team and they said, "If he got in the low 2's he should go with them"; so they knew I was not financing there. I get to the almost perfect agreed price this morning (02/02/2018) on the worksheet provided by Keffer Jeep with the bottom line on it that stated "Your Price $30,426.34". I went to my bank, cam back with an approval letter in hand. When I went back to Keffer Jeep and show them the approval for $29,300 and I was willing to put out some in cash after the trade in value was adjusted. The Finance/Salesman shows me a new bottom line price that is about $2000 more than the price from this morning. I asked, "What's the difference from this morning?" and they tell me, "It's fees and taxes added in". "I thought we already had the fees and taxes added in on the bottom line price you were given me?" I asked. The worksheet we had bargained over had no other amounts on it below the bottom line price of $30,426.34. They mis lead me into bargaining over a price that was not the full disclosure of the price of the vehicle. I feel lied to and mislead that I was buying a car for a bottom line price that was not their intended bottom line price of the vehicle. They lied even further to tell me it was the same price I was bargaining over. I have a copy of both worksheets with the bottom line pricing, one before I got the loan approval and one after I got the loan approval.
They gave me a trade in value of a Good condition when my vehicle is in a Very Good condition. I could not figure out why they were getting a lower trade-in value then I. Once I figured they were entering the wrong condition it explained to me they were giving to low for my trade in.
Honor the bottom line price I was bargaining over and give the *** correct condition trade in value of the vehicle I'm trading in. Correct your selling process to disclose the full bottom line price of your vehicle and not to mis lead customers into thinking they are getting a lower bottom line price by burying additional fees into the payments where they may not notice the extra cost they are spending. It's a very deceptive business practice.
Customer and Keffer Jeep have come to an agreement. We greatly appreciate the business!
2016 Chrysler 200 Mechanical defects
Vehicle has had mechanical defects since purchasing and these problems (engine, vibration, noise) still persist. I have been trying to bring the vehicle in for service for the past 3 weeks and every week I am asked to call back since they do not have a loaner to give me. I commute 80 miles per day to work and the dealership is refusing to assist me. Vehicle is under warranty.
Trade in the vehicle. I am not asking for a refund. Within the first two weeks since experiencing mechanical problems I have requested for a trade and the dealership has refused to do so.
We will be contacting our customer today. Our records show that we have absolutely been communicating and assisting our customer. We have provided them with 2 new tires and other free services since purchasing her new pre-owned vehicle. Our service Manager spoke with our customer on Saturday as well. Service has tried to schedule an appointment with our customer when a service loaner is available. One of our finance managers has documented notes of calling last month to try and work our a trade. We will reach out to our customer again today.
After purchasing a jeep experienced mechanical issues and retuned vehicle after feeling unsafe/uncomfortable after 2days, company unwilling to assist
*, I still have no resolution and have not received callbacks from the regional manager. This has been extremely stressful and disappointing. I will be more than willing to provide the contract number if needed. In addition, the Chrysler Capital finance application#*** The payment amount for this vehicle was $574.00. My initial sales rep was *** (new sales rep), I have completed business with Finance manager Joe C and *** M. Please reach out to Kevin Nelson and *** Turner for further assistance. I have been informed they are the general sales manager and regional sales manager.
I purchased a 2016 Jeep wrangler Sport 2door convertible on *** (Friday). During the initial purchase date I requested a ***(which I was promised I would receive immediately). I also asked was the vehicle in an accident previously and was told no from the finance manager (received the *** 2 weeks later which stated otherwise). In addition, I was misled about the due date of the payment. I was told payment wouldn't be due until 1/2018 but the payment date on paperwork was 12/24/17. After driving off the lot with the Jeep Wrangler I experienced some mechanical issues ( the vehicle was making an extremely loud idling noise and the electronic throttle light keep flashing), the vehicle stalled a few times and almost came to a complete stop a few times (very scary experience trying to drive down a highway). The vehicle was making a loud revving up noise once I put it in park. The vehicle was returned to the lot the exact same day (***) I purchased it and I expressed my concerns to the sales rep Sarah and Nate (the service tech), while at dealership*** Nate turned the key and was able to get the indicator light to go off but the engine issue continued ontot he next day/evening. After feeling unsafe I returned the vehicle and expressed to the sales manager my concerns and expressed how unhappy I was with the vehicle and asked nicely to have the contract rescinded. I was told NO immediately and it took a few days before I was able to reach anyone regarding the issues ( I was hung up on a few times and promised call backs were not made). After 2 weeks I was willing to trade the vehicle for a vehicle I really didn't want but the dealership continued to present higher prices they knew I couldn't afford which meant they were not trying to help me but continue to pressure me into keeping the Wrangler I was comfortable with. They have in turn called me a liar and stated there was nothing wrong with the vehicle ( which is false bec***e I have witnesses who experienced the issues with me while riding in the vehicle after purchase). The experience has been horrible and a resolution has not been made and I no longer have trust with this dealership. They continue to stall me and ignore my concerns. I want out of the contract and they are not willing to assist in anyway. They are not interested in helping me (although they claim they are). It is inconvenient to have to continue to go down to the dealership and still receive no resolution. As f
after attempting to trade the vehicle for a replacement vehicle of same price or less payment. I want the contract rescinded. The company has been EXTRMELY DIFICULT to work with and I have had to contact General Manager and District manager for assistance and still received a resolution. The company is trying to pressure me into keeping a vehicle I am uncomfortable with driving and I only had for 2 days. The vehicle was purchased*** and returned to the lot *** and has not been in my possession since that date. I have attempted to have contract rescinded and no one is willing to assist or provide reasonable trade. I am highly unhappy and appalled at how the dealership's customer service has been over the past few weeks. I am still with out a new vehicle. An experience I envisioned being great for has turned into a complete nightmare and I am highly disappointed in the current status. I do not feel comfortable doing business with the dealership, I have been lied to and misled on many things involving the purchase made. In addition, the mechanical issues experience once I first pulled off the lot were unacceptable and down right scary and unsafe.
The company has been more than will to assist in this matter. The vehicle was brought into service and nothing was found to be wrong with the Jeep. The Jeep in question is a Certified Pre-owned vehicle and under manufacturer warranty. If anything had been found wrong with the Jeep the dealership would have repaired. I reviewed the service ticket yesterday to confirm what I had been told. The company has also tried to trade the customer out of the vehicle with no success. At no time has anyone assumed that the customer was lying but the company has informed the customer of what was potentially taking place while they were operating the vehicle.
The customer has left their vehicle at the dealership. The Jeep has been available for pickup since the day they dropped it off. Again, nothing has been found to be wrong and the dealership has tried to assist. Their Jeep is still available for pickup.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the vehicle has been at the dealership since 11/26 (Sunday), the reason is bec***e I did not feel safe in the vehicle at all and informed this the exact same day of purchase when I had to bring the vehicle back in with my concerns . I would not bring a vehicle I liked back to a dealership unless there was a mechanical issue I was uncomfortable with. The customer service I have experienced over this past month has been ridiculous. I have never spoken to so many individuals at one company who make a situation so difficult to resolve. I have only driven the vehicle for 2 days and had witnesses with me who experienced the things the vehicle was doing. The dealership is basically trying to force me into keeping a vehicle I feel UNSAFE in. I have continuously researched the type of vehicle I purchased and the exact thing I was experienced, many have written about. You can not expect someone to keep and pay monthly for a vehicle they are not comfortable driving. I have asked several times and even came to the dealership to resolve the issue by trading it in ( per request from *** M) but instead of helping me, the dealership continuously offered higher monthly payments for other vehicles I was willing to trade the Wrangler for. The vehicle (Cherokee 2 cy) I was interested in was cheaper than the Wrangler so those payments should NOT have been higher. In addition, there wasn't a need to run credit anymore since I already had purchased a vehicle from the dealership. I am highly disappointed in how this experience has been and the lack of urgency from management. NO the dealership has not helped me in anyway other than continuously telling me nothing is wrong with the vehicle. Cleary it is if I am unwilling to keep it and requests another vehicle on their lot at same price or cheaper. It didn't not necessarily have to be another Wrangler (they made it very clear they weren't going to give me another Wrangler). NO customer should have to go through what I have been through with this dealership since 11/24/17. In addition, I was told the vehicle hadn't been in an accident...but the*** states differently. During the purchase I was told several incorrect things from finance manager and this type of sale aggressiveness is a shame. I do not understand what is the big issue with trading the vehicle purchased with another vehicle on the lot at same price or less. No resolution has not been made and I am upset that this is taking so long...and no one from the dealership has reached back out to me in concern or resolution options since my last face to face visit in December. No one. Not ***, ***, Kevin, Joe...no one. -
Gas Pedal gets stuck. Causing the truck to accelerate like crazy. Also the radio light goes on and off. Gets lighter for a several minutes then dims.
We purchased a brand new 2015 Dodge Ram 1500 Diesel Laramie Crew Cab Truck on April 14th, 2015. My husband had it specially ordered with all the bells and whistles that he wanted. About a year after driving it we started noticing little issues here and there. First, the radio screen light goes black and won't turn on until you power off the vehicle and let it rest for a while. Brought it into the shop on 09/03/2015. The radio software was updated. A few months later I realized the the screen would still flicker but would not completely turn off. It would get lighter then a few minutes later would dim. This kept going on and on. I addressed the issues but they said that it does that for safety reasons. When you drive on a street with poor lighting, extra headlights go on causing the screen light to dim. I told them that that was not the issue, it happens all the time no matter what time of day or how dark or bright it is outside. Also I drove one of their other Ram Trucks and that did not happen.
A while later, (don't have the exact date) I called the service department because my engine light went on for a full day. They told me they did not get any codes for any malfunctions. At the end of the day the light went off.
As time went on, bigger and more dangerous problems started to come up.
7/07/17 The gas pedal gets stuck while I was making a left turn. The vehicle started accelerating like crazy. The RPM went up and the vehicles tires started squeaking and the truck tilted to one side. I started braking and got the truck to stop on the side of the road on the grass, barely missing the ditch. The truck was still roaring with the RMP high up into the 3's. the pedal was stuck for about 3 minutes. I had my four children in the truck with me. Everyone was in shock, the children started crying. My whole body went numb and then started shake. I sat on the side of the road for about 10 min. trying to get myself together. I got to my sister's house (where I was heading) and immediately called the shop. Left several messages but nobody would call back. Finally got a hold of the manager and had someone from the shop call me back. I brought in the vehicle to the shop the next morning.
7/12/17 Got a call from the shop to come and get my truck. They replaced the accelerator sensor. I thought that fixed the problem and It would be safe to drive. But not so fast.
7/16/17 on our way to *** for vacation, the pedal got stuck again, but this time we were on the highway and it was not as scary. We put the truck in neutral for the RPM to go down, and after a few minutes the gas pedal was released. We brought the truck to the shop on 7/27/17 as soon as we got back from vacation. I talked to them and said that something needs to get done because I have another trip planned on August 5th and needed a safe vehicle to drive. They called me back on 8/04/2017 to come and pick up the vehicle because they could not duplicate the problem therefore were not able to do anything. They told me to try and take a picture or record the issue next time it happens so they can see what really happens. I was in shock. How can you take a picture or video when you are trying to get your vehicle under control and to protect yourself from a fatal accident? I told them I was afraid to drive it and if they could provide me with a safe vehicle to travel. They told me there was nothing they could do, because their rentals could not go out of state. I would have to pay out of pocket to get a car. I explained that I could not afford a rental because I'm already paying $650/month for a vehicle that I can't drive.
8/15/17 while in *** our gas pedal gets stuck again. This time we were going on a windy road. The truck starts accelerating like crazy again. Good thing there was no oncoming traffic, otherwise we would have hit a guard rail and ended up in the ditch. Somehow we got the truck to stop.
9/05/17 brought the truck to the shop. Still no answers, can't duplicate
We want the same kind of vehicle with all the options that we ordered but with none of the problems that we have faced. If they can't provide us with the same vehicle, we would like our money back so we can finally get a different vehicle that would be safe for our family of 6.
Intermittent problems are very hard to find and solve. Not being able to duplicate the concern and no computer failure codes in the system, leaves us guessing. The only thing the customer can do at this point is contact FCA and open a case with them and explain the situation and see if they will assist the customer. As the dealership we always strive to correct the customers concern, but in some cases like this intermittent concern it is very hard to find and solve.
(The consumer indicated he/she DID NOT accept the response from the business.)
The easiest thing to do is to say you have done what you could, and send me somewhere else to find answers. I have a vehicle that is NOT SAFE for my family. I believe that you should be the ones contacting FCA. I bought my vehicle from your dealership and believe you should go all the way through untill your customers get answers and results.
After doing a little bit of research, I found out that I am not the only one who has the gas pedal issue. There are multiple instances of this same issue in 2015 Doge Rams 1500. I believe we need better answers than, "we could not duplicate the issue, therefore nothing could be done". Do you understand that my life and the lives of my family are in danger when we get into that vehicle? I will not take any more chances, I NEED a SAFE vehicle!!!
Part was recalled but they will not fix the issue on my vehicle without charging me through the roof!
In August 2017 I called to schedule a recall fix on my vehicle as well as have my emergency brake fixed (which is also on recall), the service person I spoke with explained to me that it would be $60 to fix the ebrake on my vehicle. I have a 2007 dodge nitro. The ebrake on the manual transmissions are recalled which makes no sense as to why they aren't recalled in the auto transmissions as well seeing as how they both have the same parts and I'm having the same repeated issue with my ebrake. However, the service rep explained to me that it would only be $60 to repair and there was another recall on my vehicle to be fixed as well. I said that's fine great let's get it done. After getting there I learn it isn't $60 to fix my issue it is $1,033 to fix my issue and $65 plus tax to "diagnose" what I already knew was the issue to begin with. Why would I pay for a diagnosis when I already knew it needed repair? I also argue that the same part in a manual transmission on my vehicle wasn't recalled they need to do the same on the auto transmissions as they are also failing. This vehicle has already been repaired once before for the ebrake and I personally never use it so there wouldn't be no overuse of the brake itself and should not be stretching out to be replaced to begin with. The lady who checked my me in "xxxxx" then goes on to tell me they never had any intention to only charge me $60 that it should have been explained to me it was a diagnosis fee. I wouldn't have ever taken my vehicle to dodge as I could have taken it to xxxxx for a diaognosis fee of $20, why in the world would I choose to pay more when I already knew the issue? Neededless to say the work wasn't done I was charged a useless fee and left with a very bad taste in my mouth of dodge. This same service rep boasted how she just purchased a mazda. The repair which shouldn't have been charged to me to begin with as I never said it needed diagnosing. The problem was already diaognosed.
This isn't the first time my vehicle has had this repair and I shouldn't have to have fixed and paid for a second time. I was charged $76.41 and that should also be returned since the problem wasn't already known.
Response to Revdex.com CASE#: xxxxx.
This customer is stating service consultant xxxxx told her Keffer Jeep would correct her parking brakes issue for $65.00. This is incorrect, the customer signed our legal document repair order that the $65.00 fee was the diagnosis fee, not repair. See attached documentation with proper write up and customers signature after she reviewed the repair order. If the customer told us exactly what she needed and requested a price on parts and labor, we would have provided that information to her. This was not the case at hand. Several other employees over heard the conversation with xxxxx and Mrs. xxxxx in regards to this issue, xxxxx did fully explain the diagnosis fee of the $65.00 A certified FCA technician disassembled her rear brakes for inspection and found the parking brake was not out of adjustment, the cause is the shifter assembly and shifter cables. There is no way possible to determine this till the rear brakes are dis-assembled to inspect for possible adjustments or failed components. Unfortunately the there were failed components. I understand the position of the customer in regards to wanting the repairs covered by FCA, but the dealership can not make those decisions. The customer can contact FCA directly if she would like to open a case with them to try and see if FCA will warranty the needed parts. Keffer Jeep provided a service to this customer and she did agree to the price prior to any diagnosis and or repair being done.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke to xxxxx before getting to dodge. I spoke with another service person who assured me it would only be $60 to repair my vehicle. Never once was I told it was for diagnostic services only when I knew before hand there were issues with the parking brake as there is a recall on the parking brake. Now im being told it's the shifter assembly? That was never told me to before I was told per the paper work it was the ebrake and lever. The lever works fine as you hear it clicking it just doesn't hold as it never has held prior and can be checked to see that is the case.
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't explain to the person who booked the appointment over the phone what was needed and he assured me it would be fixed, not that I was just being charged to "look" at the vehicle which you already had in the air to repair the tunnel shield to begin with. Complaining to whomever you seem to think I "need" to complain to isn't working I called corporate office three times to only be given to someone who doesn't speak English and has NO clue what part on a car goes where! I signed for the recall to be done on the vehicle had I said no I wasn't paying you would have with held my vehicle which I needed to pick up my children from school. I am now out money that I didn't need to be out. I guess I'll have to speak to xxxxx news about how this is being handled as it isn't being handled appropriately and certainly fell upon deaf ears when I made the initial call to schedule the repair.
She signed a legal document that states the $65.00 was a diagnosis fee. See the attached documentation. As I stated in the last response, if the customer knew what was needed she should have told us and we would have given her a quote on parts and labor. Without the diagnosis there is no way to determine the cause. Each business is different and charges different diagnosis rates. Our normal hourly door rate is $130.00 per hour. We only changed her $65.00 and spent a full hour with diagnosis. The best thing the customer can do is complain to FCA for assistance.
xxxxx is awesome! He is helpful without being pushy! Third Jeep bought from xxxxx. xxxxx is infomative and makes sure the process goes smoothly! Make sure to ask for xxxxx, he won't disppoint!
I was supposed to be a co-signer they put the loan in my name
I was asked by the sales person over the phone if I would co-sign a loan - I said yes
Now I find out that the loan was issued in my name - the person buying the car is the co-borrower
I was not supposed to be the loan holder
I have called - emailed and no one is calling me back
I want them to either put the loan in the actual borrowers name - or get him in a car he can afford at no loss of money to him I don't want to be the loan holder on a 50K loan
The customer has cosigned a loan. They are signed first simply for a lower rate. It does not matter if a customer signs first or second on the loan as they are both equally responsible either way. The customer was the first cosigner to keep the rate low. Again, the customer has cosigned along with the other cosigner.
According to Chrysler finance I am the loan holder. xxxxx xxxxx is the co signer I called Chrysler finance yesterday and was told this. They said they can only go by what they received from the dealership. I was not told anything about the rate. Or any other financial details. All of this was done prior to me signing anything. But again according to Chrysler who Keffer made the financing arrangements with the loan is in my name and me xxxxx is the consigner and they know that. This is deceptive practice at its worst and as far as I am concerned unethical and illegal. so I disagree with their statement completely. That is not an acceptable resolution to me. If you need a copy of the finance paperwork I am sure I can get it from the Chrysler site. It will show the loan is in my name. And we are not equal borrowers.
Typical car buying experience in which everyone seems eager to help when they think its an easy sale. However once they realized I needed more money for my situation, I being referred back and forth between two salesmen and not getting a straight answer. No one seemed interested in helping at that point. Being told someone was working on it for almost two days.
We purchased a car 3/27/17 when in fact Keffer did not own the title or have power of attorney from the previous owner.
We purchased our 2008 Honda Civic Hybrid on 3/27/17 from xxxxx. We called Keffer on 4/25/17 to inquire after our plates and title. At that point we were told by xxxxx that they had failed to obtain the power of attorney from the previous owner and did not yet have the title. We were also told that by law Keffer was not legally allowed to extend our temp plates and that we should just make sure we have our proof of purchase in case we get pulled over and hope the cop accepts that. According to NC law temp plates can be extended. Keffer still refuses.
We simply want Keffer held responsible for fraudulent activity and we want to be able to legally drive our car. We are not seeking money.
I am calling our customer to help clear up this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
We did receive a call from xxxxx and he explained the situation. We appreciated that call but are unwilling to close this complaint until the issue has been completely resolved.
We did reach out to our customer and resolve the situation.