Keffer Mazda

Purchased a new 2017 CX-5 from this dealer with GAP coverage. Traded my vehicle with 3 years left on my GAP dealer does not respond to refund request.
I purchased a Mazda CX-5 on XX-XX-XXXX at Keffer Mazda located at XXXXX ***. The price of the GAP protection was 800.00 USD. We did not have any issues with the deal or the car for the next years of ownership. On July 31, 2019 we traded the vehicle for a Mazda CX-9 at a different dealership. I immediately contacted the company that Keffer Mazda uses to provide GAP protection, they informed me GAP cancellations have to be requested by the dealership. I then proceeded to contact sales/ sales manager/ finance office to complete my request. I drove 1.5hrs in order to talk to a finance/dealer manager which I did I spoke with Nick D, and I spoke with Herbert N from the finance department in order to fill my request. They said that they would send the request and that I shall receive a call within 4-6 weeks. I waited 6 weeks, then at 12 weeks I emailed the general manager Yevgeniy K on January 3 2020 (6 months after trading off my vehicle). He asked *** (Business manager) on the same day to look at my file. She then proceeded to send me paperwork required for her to submit the cancellation. I submitted everything back to them on January 21, 2020. To this date I have attempted to email Jackie, Yevgeniy and overall anyone at Keffer Mazda to have a status report and hopefully a refund. If I paid 800 for 60 month GAP coverage means that for the 22 months I had the vehicle I should get a refund of close to 506.66 USD.
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Horrible and dishonest dealership! My husband brought me a vehicle and I had it less then 3 DAYS and was told by Mercedes the transmission was about to go. Thank God my husband brought additional warranty on the vehicle. It been over 45 and still no car!! And the sales men that sold us the car does not answer our calls and lies about the place that our additional warranty is issued has been closed! On top of everything else we are facing.. we have to sit here and be taken advantage of like this! I would NEVER recommend this place to anyone

I went to pick up my official license plate after my 30 days expired only for them to tell me that my paperwork was not submitted and they need more
Serial number ***XXXXXXX
Payment amount 1500
Title fees and license 89$
Cashier check
1/31/20

I am so disgusted with this dealership. Don't EVER buy a car from these people. My son was in a roll over accident and totaled his car in Nov. 2019. It was a horrific accident. Fortunately he is okay now. We look on line and find a Mazda 6 at Keffer that he liked. We drive over an hour to the dealership and finally reach a deal. Less than 2 weeks after purchasing the car the steering wheel comes loose. We take it to our local mechanic. He wouldn't even let me son drive the car off his lot because it was dangerous. We get the car fixed and contact Keffer numerous times over 2 months. No one ever calls back. When I finally get to talk to someone he all but accuses,me of trying to scam them out of money. It's $90. Really, if I ever thought about scamming someone it would be for alot more than $90. I emailed Jeremy T my receipt and he assures me he will get back with me. I have emailed him 4 times now and no response and no phone call. My son could have had another serious accident if the steering wheel had come off but they don't care. He wanted to know why we didn't bring the car there. What part of we couldn't drive it did he not understand. He said they could have towed it there. Really that would have been more expensive than the $90 it cost for the repair. Don't ever even call this place they don't care about customers just who they can scam.

On 11/30/2019 I purchased a 2020 Mazda 3. Everything was fine with the car, then all of a sudden I received an email from ***
stating that I have a recall on my vehicle for the Smart Braking System, that I need to get into Mazda to get this recall taken care of. I called Mazda to get an appointment set up because, Saturday 1/04/2019 I was driving the vehicle and my brakes suddenly activated while driving.. causing my whole body to jerk forward.. and the car made this loud sound. The lady on the phone told me she wasn't aware of this, was told she will have someone get back to me to let me know if this would even be covered. About 3 days have passed, I haven't heard anything back. I then called back, and spoke with someone different. He told me they don't have a fix to this, and the fix will be available around February. It is the beginning of January.. so I'm supposed to be holding on to a unreliable vehicle? Or driving around in a vehicle hoping that I don't get into an accident? Up until February? I have a newborn who was also in the car, could have been ejected if she was not buckled in the way that she was. This is ridiculous and I feel as if this matter is being brushed off.

DONT RECOMMEND!! Test drove/made offer on a used Dodge. I had a trade in. After leaving because I couldn't get the number I needed, I get a call to come back, that the deal could be worked. I couldnt come back so made appt the next day. Upon coming back the manager told me no to deal, that the person that called me was a call center! I was very upset w the run around. 2 days later I get another call asking why I didnt purchase vehicle. I told the story. They promised me they could get exactly the number I needed to be and begged me to come back so I did. Met with original manager AGAIN whom said it was Keffer BDC call center, that they use the staffs names to mimic them to get customers back in. I was EXTREMELY upset at this point. The manager had me call the call center guy back on speaker. They heard the deal the call center gave me so he said he "had" to make the deal work. Fast forward they are out of 30 day tags, told me I could use credit card for downpayment then finance told me no. I end up leaving with car, touchscreen starts glitching and I notice a scratch that 100% wasnt there on my test drives days before. It began turning on/off, wont store stations or phone info. They won't fix and were not worried about it at all! I was quoted by an outside source cheapest fix $700! Get a phone call about a week later that I had to come back and re do the paper work due to how my bank wrote the check. I came back...redid paperwork. About another week or so later I get called back in stating we must do paperwork again for the 3rd time due to corporate not approving the paperwork done on 2nd time. They did put $15 in gas in for me which was appreciated. I am now 2 months of owning the car, still no license plate. Expired 30 day tag. Was told 2 different times tag would be "processed the next day" I call again yesterday and was told they needed my car back to reinspect it as the info wasnt stored when their computers went down so DMV wont release a tag, but will give me another 30 day tag. This is my 7th visit...5th since owning the car. I would NEVERRR recommend them!

I have not received any updates regarding my license plate being mailed to me. I have not received any updates on my old car loan being taken over.
I recently bought a 2018 Mazda 3 from Keffer Mazda (September 7th, 2019). I sold them my old car, a jeep, which already had a previous loan on it. The dealer told me that I had 10 business days to pay my property taxes on the new car (which would of been on September 20th, 2019) so that they could get the title work done and get me my license plate, (wish they would of given good customer service and recommended to transfer my old tag to the new car, I didn't know any better) so I decided to get a new tag. I did not have the money at the time so I did not pay the property taxes until three business days later (September 25th. 2019) and sent them a copy of the receipt through email that very same day, which they said was fine. I never received an email saying that they got it so the next day (September 26th, 2019) I called Andrea the title clerk, and after looking through her email she confirmed she got it and told me that they go to the DMV on Tuesdays and Thursdays and that when she got the tag she would call me or email me to confirm it was there and have it overnighted to my mailing address. After about a week I had not heard any new information about the tag so I called again (October 3rd, 2019) and Andrea said that it should be mailed to my house the middle of the next week, which would have been October 9th, 2019, and still nothing. My temporary tag has already expired (October 7th, 2019) and I still have no tag and nobody has called me to give me an update as to where it is or when I will get it. In my opinion it's very unprofessional to not give updates to customers after saying that they would.
My other problem is with my old car loan from the jeep I had sold the dealership. After about 2 1/2 weeks I noticed the old loan was not taken over yet so I called and tried to get in touch with finance department (September 26th. 2019) the mail box was full so I left a message with the receptionist and have yet to get a call back from anyone in the finance department. I called again on October 9th, 2019 and the receptionist said she remembered me and that she had no control over if the people in the finance department called me back or not and that she just gives the messages. It has already been over 30 days from when I bought the car and sold them the jeep. The dealership did a 30 day pay off for the old loan and it still has not been paid. I have called Jonathan *** (my salesman that sold me the Mazda) and the best answer he can give me is that it takes time and that Mazda was behind on doing their contracts and paper work. Even when I called he said he would call me back within 5 minutes to get more information on why the old loan has not been taken over yet, after 2 hours I called back and he said that it just takes time and that he will be in contact, (this was on October 3rd, 2019). The salesman in my opinion does not care because he has already gotten his check from selling the car to me. I have also called the Store manager and asked if he could get some information on what is taking so long and asked him to follow up with Jonathan and with me and I have received no call or email.
My payment for the old loan (the jeep) was due on September 22, 2019 so now I am behind on that and it is currently going to hurt my credit if its not taken care of by 30 days and I have obtained a late fee. On my paperwork for the new car it states that the payment is due on October 22nd, 2019 which is 11 days away from me doing this complaint, I don't have a new account number or even know where to send my payment to because nobody can call me back or give me an update. I was very excited to do business with Keffer Mazda but after all of this I will never recommend anyone to go there to do business, they are very unprofessional and do not care about their customer. I would just like more information on why the process is taking so long and for them to actually act like they care and want to help me get all this figured out.

$642 later I still have the exact same issue I arrived with.
We took our vehicle to Keffer Mazda because the check engine light was on. We approached this with the mindset that if the estimated repairs were more than $400 we would cut our losses and get rid of the vehicle.

We had previously been to *** and were advised the issue was a malfunctioning intake manifold. Upon examining our vehicle Keffer advised us the check engine light was on due to a rodent gnawing at the wires and that this was the root of the issue, causing the light to go on and off intermittently. We were quoted a price of $579 to resolve the issue.

We explained our mindset in regard to weighing our options and that the amount quoted was more than we anticipated. We additionally expressed our concern that the diagnosis we were given was significantly different from what we'd been told previously. The service rep assured us that the amount would not exceed $579 and that if the wires ultimately were not the issue that the additional repairs would be handled at their cost.

We picked up the vehicle once we were told it was ready and the cost ended up being $642, despite our assurances that it would not exceed $579. We were advised this was due to the prior estimate not including tax, so we paid and left without argument. The check engine light came back on almost immediately. We expressed our frustration and have texts from the service rep claiming he was angered by the failure to resolve the issue as well and assured us it would be addressed.

We ultimately took the vehicle back to the dealership and were advised this time it was a solenoid issue. After a lengthy delay we were advised the solenoid had been replaced and were once again told the vehicle was ready for pick up. We picked up the vehicle, which is a weekend vehicle we don't frequently drive. The very first time we drove the vehicle and it exceeded the 50 mile mark, which is typically the distance the car computer needs to reset, the check engine light came back on. We once again returned to the dealership.

After another lengthy delay we were advised that a rodent had once again chewed the wires. This explanation was both surprising and frustrating, as this is what we believed we had paid more than $600 to repair in the first place. We had never experienced any issues with rodents previously so it seemed unlikely that a rodent had chewed the wires for a second time in a matter of weeks.

It was expressed that this might be covered by insurance and at the time we were of the impression the dealership was checking to see if it would be covered under *theirinsurance, given that this was a repair that had just been previously completed. After more than a week with no update and after several attempts to follow up, we were advised to call our insurance carrier. We did so and were advised it was not covered and informed the dealership of this.

After several days without response we called and advised we would be picking up the vehicle. Upon arrival we were advised by the technician that this was a different wire than the first wire, but it was likely due to the same gnawing incident, despite no mention of this previously. This fact plainly indicates that there was the potential for this to have been identified prior to our initial expense.

This sort of bait and switch repair seems to be a trend. In our previous experience with the dealership, we came in for brake pads and were advised we would not be allowed to leave the dealership WITH OUR OWN VEHICLE unless we agreed to purchase calipers. Ultimately the vehicle was towed to our home and upon being examined by another mechanic we were advised there was nothing wrong with the calipers whatsoever, which remain on the vehicle to this day.

To add insult to injury, when we picked up the vehicle on the most recent visit it was filthy inside and out. We had paid for it to be detailed just prior and have pictures dirt and gunk on the seats. What an awful experience.

Don't walk- RUN away from Keffer Mazda, while you have the chance!

For those that want the short gist, do not shop at Keffer Mazda. I bought a truck from them, but they are unbelievably dishonest, and you will find much better customer service at the DMV. High pressure sales and their employees range from rude to disorganized.

Long story: My 4runner was totaled at the start of the year by a drunk driver; after being paid out by my insurance Company, I was ready to get back in the market for another Toyota truck. I shopped around used cars for a few days and found a decent deal on a 2016 Tacoma for just under $30,000.

I took a break from work and went with a friend to check out the used truck late on a Friday. From the start, my experience with Keffer was bad. Never have I walked into a dealership and not been greeted. I was finally assigned a salesman named Jordan, terrible service from the start. Jordan didn't introduce himself to my friend (awkward), he knew ZERO about the vehicle I was looking at (awkward), in fact, he kind of slammed the truck for size ("you won't get 5 stars on uber for this thing, there is no back-row space- even more awkward).

Once Jordan was able to size up that I was a prospective buyer, and once I told him I had significant money in the bank from my accident, it was wheeling and dealing time. I thought the days of smoke in mirrors and high-pressure deal making was over, not at Keffer! Jordan was eager to get the car off the lot, asked what price would close the deal. I told him I wasn't able or willing to close that day (I was on a break from work...) but that the price would need to be closer to $28 then $29. Jordan replied "$28 pre-tax or with taxes?" I said, "well $28 with taxes would be nice, but I am not unrealistic." So, Jordan went back to the "finance managers office" (they love to pop in and out and pretend to be negotiating with the finance team), and sure enough he came back saying he could do $28k before taxes and fees- I told him as enticing as that offer was I really wasn't able to close today because of work but would be interested in coming back tomorrow.

Here is where things get really shiesty. Jordan offered to "loan me the truck for the night, try it out and see if you like it." Good deal right? Wrong. I drove off, with the agreement to come back the next day (Saturday), no commitments made. I liked the truck, aside from some wear and tear on the inside and the fact the "Tonneau" truck bed cover was clearly broken in the corner (would not clamp down to bed), and the car did not have GPS as advertised (no SIM card).

The next day when I returned Jordan said he was "too busy" and would "have me work with another person and do up my paperwork." Jordan seemed irked I would even want to bring up the issues I discovered with the truck. Upon reviewing the Tacoma, he was rude and nonchalant; he tried to argue the bed cover wasn't broke (they later confirmed that it was), and said "this isn't a Toyota dealership, we don't know all the specifics on a truck like this." Unacceptable, if Keffer is going to sell used cars, they should at least pretend to care about the vehicles they have on the lot.

Jamie, the alternate saleswoman was most helpful, but from the customer's perspective, she was there simply to deliver bad news for Jordan. When it came down to paperwork time, which I was reluctant to proceed with considering how rude Jordan had been thus far, Jamie lets me know that the price of $28,000 "will not happen," the sticker price of $29+ would stand. I pushed back and asked for a manager, only to have Jordan re-appear and tell me that the $28,000 offer was for one day only. I continued to respectfully push back, "I didn't know that a borrow test drive would cost me over a thousand dollars." Nope, offer was firm, Jamie quipped "there are a lot of people interested in buying this car" (the truck had been their 60 days, I'm not an it).

I should have got up and left, but desperate to have a car again, I started to think eh maybe I will just take this offer and be done with this hassle. Eventually, we agreed to have the service department look at the broken "Tonneau" cover, investigate the GPS issue and, gasp, they would detail the car and fill it up with gas!

(Ultimately, all Keffer did was confirm the bed cover was broken, and that they couldn't do anything about the GPS because they did not have any "Toyota SIM cards.") Of course, they delivered this bad news after the initial buyer's agreement was signed.

Forewarning, this is the type of dealership that LOVES to get it's customer's to sign an initial buyers agreement, so that they can take hours on hours to process the real paperwork. Upon finally sitting down with finance they had the paperwork wrong (drawn up for $1,500 down payment on 72 months, I had $5,000 to put down and wanted it financed at 60 months), so I waited some more.

Five days later, on Wednesday, 1/23, after purchasing on a Saturday, the finance department from Keffer calls me up to say that they were unable to process my lender paperwork and would need me to comeback. I put the $5,000 down payment on my American Express card (as I had money to immediately pay it off- free AMEX points right?) but per Keffer, the lender rejects any deals they make on credit. This should have been understood and known by their fleet of finance workers the day of purchasing my truck. I contacted AMEX, cancelled my pending payment of $5,000 dollars and told Keffer I would return with a check.

Upon returning, I spent over 50 minutes at Keffer on Thursday, 1/24 because NO ONE IN THE ENTIRE FACILITY KNEW HOW TO PROCESS A CREDIT CARD RETURN. There was apparently a password on the credit card refund reader that no one knew the answer to including managers. After waiting for what felt like ages, I finally got a refund.
Some of these things detailed above are par for the course in dealing with car dealers, but the lack of customer service, friendliness and professionalism was astounding. While the sales maneuvers were unacceptable and bad practice, I would have been forgiving of the refund catastrophe if I had been treated with an ounce of respect.

To be clear, my used truck costs more than most of the new cars on their Mazda car lot. Amusingly, Jordan at one point when hard balling the cost said that "we have a lot of interest in this truck, we have to go to auction to get certain vehicles to attract customers to a Mazda lot." YIKES, what an endorsement of their own brand. Even if true, you would think the Keffer staff would work to sell these used cars on their lot. Instead, I was subjected to some of the worst customer service possible.

I had heard mixed things about Keffer dealers and now I know why. I recommend not setting foot on Keffer Mazda's lot, they were draining, and I still am annoyed with myself for giving them any business.

I was promised 2 keys with the vehicle I purchased on 12/2/18
bought a 2015 toyota rav4 from keffer mazda on 12-2-18...I was told that every vehicle came with 2 keys and he manager had the other one..I even had to initial a paper stating this...my salesperson was Jalelie and the finance man was Clay..I have called several times,messged them online,sent emails, and even went up there and they keep giving me the run around...they told me they would have the "key guy" come to me and they would all me...I have yet to receive a phone call and noone will answer (even when I call up there)...the sales manager name is Nick and he also refuses to get in touch with me...it also took them over a month to file my paper work for me to get myregistration card...I either want the promised key with fob or I want a check sent to my house for the full value or the key which should be around 5 or 600

If I could leave 0 stars I would. I normally don't take time to write reviews. My wife and I had such a terrible experience that I hope I can prevent others from being treated so badly!
They had the red 2017 CX-5 Touring with sunroof, *** sound, power lift gate and leather advertised on ***. They said they had it and we agreed on an out the door price. I even asked the Paul C, the internet sales Mgr to confirm this vehicle had all of the above options. I also confirmed with James R, their finance person, to confirm that this was the car I tat was on *** that Paul was pulling in off the lot for us.
We drove 40 minutes from Matthews to buy the car, with check in hand. When we arrived they tried to sell us a vehicle without the options. JB, the new store manager, try to blame it on ***, old staff, etc. and that the car we agreed on doesn't have those options. They then tried to upsell us and when we tried to walk out, promised they would find the car we wanted by the next morning. Of course they never called back and when I called the next night, James tried to sell me another car without our options, but he would at least put a aftermarket sunroof in it, without any other options at our previously agreed upon price (that included all the options).
We have since been to 2 other car dealers and were treated with respect and honesty and purchased the exact car we wanted for the same price we had negotiated in the first place.
I hope that these guys are found out and no one else has to go through this sleazy outfit! Stay away from these people!

Based on my experience today, there is little truth in advertising. The Keffer website provides a price for services based on year, model, and make of the vehicle and spells out what is going to be done to the car. For my 2015 Mazda 6 the 75,000 mile on-line quoted service price was $260.80. The actual price quoted at the counter was over $380. The attendant telling me that, "they" won't change the on-line price even though we tell them it's wrong. People get angry and walk out because there is such a difference We're in a lose lose situation because of it. I'd say the fact that there is a 45% difference in the quote price is why Keffer is in a lose-lose situation. Simple fact is the website managers are knowingly luring customers to have service done with serious and significantly understated prices on their website. It is simply a very dishonest practice and something should be done about it. Changing their rating may have an effect but since the Revdex.com rating is based on 13 factors, I suspect one complaint isn't going to have much of an impact.

Manager agreed on a price and took a deposit to hold car for pick-up the next day, however refused agreed upon price when going to pick it up
1st car buying experience. I went to Keffer Mazda after a poor experience at *** of xxxxx ***. Also realized Keffer Mazda is a *** dealer and I am a *** member. Sales associate *** was very apologetic of former experience and very helpful and attentive. Was interested in a new 2017 Mazda 6 Grand Touring. Went to the dealership 4 times within a week to test drive and wait for a wheel bearing to be fixed (were told another couple ran it off the road during a test drive). On our 3rd visit my husband and I were negotiating pricing and could not come to an agreement with sales manager *** therefore we left around 630pm. When we got home my husband realized he received a *** email from *** (another sales manager) with a price approximately $800 lower than *** sales manager just told us he could do. We reached back out to *** sales associate and sent him the email of the *** quote, he then called *** sales manager to see if he would accept the *** price. *** sales manager called us back around 730pm and said yes he would honor the *** quote, took our credit card info for a $500 hold, and requested we pick up the car the following day as they close at 8pm, this was 4/30/18. The following day on 5/1/18 we go to Keffer Mazda for the 4th time around 630pm to sign the paperwork and pick up the car. *** sales associate did a credit check for financing and instead of coming back with financing info, came back with *** sales manager who then said he was sorry but could no longer honor the deal that we had made the previous evening, he said there was an error on *** behalf and the couldn't sell the car for the previously agreed upon amount. We spoke to *** finance manager after who also said they could not honor that price. Therefore we left without a car, having wasted a week, 4 times driving to *** & having an inquiry on our credit report. I am upset about the poor sales experience and complete lack of consideration. Although going back on a deal is aggravating, I am more upset that *** sales manager did not have the decency to call me sometime between 9am when they open and 630pm when I got there to tell me that he could no longer honor the price he promised, or even tell me as soon as I got there so I did not waste any more time or have an inquiry on my credit report.

I was told I would be refunded my $500 down payment by the sales rep because my bank wouldn't finance the vehicle because it was overpriced.
This was my first experience purchasing a vehicle. On March 17, 2018, I inquired about a used 2016 Mazda 6 I Sport (VIN: ***) at *** Mazda; located in Huntersville, North Carolina. I was assisted by a sales rep named Darius W. After test driving the car, I requested a buyer's order for my bank to review because I was being financed by my bank. Darius insisted that I be financed by *** Mazda in which I denied the request. As we proceeded, Darius tells me that *** Mazda has a "good" relationship with Truliant, my bank, and that everything could be processed directly through them. However, my bank still needs to review the buyers order through me.
They print me out the buyer's order and agree to fax a copy to my bank. The total price of the vehicle is $16,821. On the *** Mazda website, the price of the vehicle was advertised $14,997. Two of his managers then question me on why I don't want to be financed by the dealership and both "jokingly" ask me if I have family working at my bank. At this time, I can't stay any longer and have to leave. The sales rep suggest that I leave a $500 down payment to keep the car on hold until the buyers order was reviewed. I signed a "non-refundable" deposit slip and payed the $500 with my debit card. The down payment is refundable if *** Mazda can't deliver the vehicle and/or with the manager's approval.
On March 19, 2018, a Truliant Member Service Specialist reviewed the buyer's order. It was overpriced, was missing my down payment information and had questionable charges such as a $499 "Used Car Prep" fee. She spoke with the sales rep and the manager and requested a revised buyers. After 3 days without receiving a revised buyer's order, my bank was eventually told that the price of the vehicle couldn't be dropped. Therefore my bank wouldn't finance the vehicle.
On March 22, 2018, I spoke to, the sales rep, Darius W over the phone about receiving a refund. He said that I would be refunded my $500 down payment and that I would have to come into the dealership to complete the process. The next day when I arrived at *** Mazda, Darius and I spoke once again about me receiving the refund. He asked me to take a seat at his desk while he got my paperwork to complete the refund process; implying that the refund had been approved. He and his manager come over still trying to sell me the vehicle and tell that they faxed four revised buyer's orders to my bank that morning. So I have to explain the situation to the manager because the sales rep completely disregarded everything we spoke about over the phone and the only reason I came back to *** Mazda. Once again, he tries to convince me to finance through *** Mazda and again I deny the request. The manager shows me the deposit slip and that's when I notice that it was signed incorrectly. I signed on the manager's line and the manager signed on the customer's line. This made me question the validity of the document. The manager then tells me that he can't approve the refund and that the request would have to be sent to "corporate". I asked the manager if I would have to return if the refund was approved. He said "No, because we already have your debit card information". Everything the manager told me was contradicting what Darius told me. So it's hard for me to believe that my refund request was actually sent to "corperate".
It's really ironic that on the about page of the *** Mazda website it says "At *** Mazda, we treat our customers the way we like to be treated when we're looking for auto sales or service ourselves. That's why you'll notice the honest, straight-forward approach we take to selling and maintaining Mazda vehicles the very moment you walk through our doors. Don't expect to find deceptive sales tactics or gear up for a battle over pricing. Instead, let us surprise you with a pleasant, stress-free car-shopping experience." because my first experience purchasing a vehicle was the opposite.

I went in thinking that I would have a great experience at Keffer Mazda in Huntersville, NC. I had begun communication with Amanda, internet sales manager, on a Monday about a silver 2015 Mazda 3 that had 24,986 miles on it. The vehicle was listed on cargurus.com and the Keffer Mazda website for the price of $15,997. The next day, a Tuesday, the price on all websites had been raised to $16,977 and all of the photos had been updated with better quality pictures. My immediate thought was that as soon as I had shown interest, they went in and raised the price almost $1000. Luckily, I had printed out a page Monday showing the original price of the car so with that in hand, I still felt okay about keeping my appointment to view the car. My appointment was on Saturday and Amanda kept in touch with me via text, email, and telephone until the appointment day. She even texted me the carfax report for the Mazda 3 when I asked for it. Bottom line, she knew exactly what car I was coming in to see. She also knew that I was driving almost 2 hours to their dealership. When I arrived I was greeted by Otis and Amanda. Amanda said that Otis would be helping me that day. Otis was very friendly. There was a hold up with my test drive, however, and this is when things got very weird. Kyle, used car manager, approaches me and informs me that a new grill and bumper had been ordered for the car and a new paint job is scheduled but that I can still test drive the car. Okay. . . carfax reported no accidents. A few minutes later, Chris, new cars manager, comes in to tell me why it is taking so long. There are cups and things in the car because they had just gotten the car in and had no time to detail it. What? The car in the pictures looked pretty darned detailed to me not to mention the grill, bumper, and paint job looked perfect. Finally, Otis comes to get me so that I can test drive the silver 2015 Mazda 3. We walk out and there is a blue sedan sitting there. The one I am supposed to look at is a hatchback. I take a look at the front of the car and the grill is almost split in half with big dents all around. I open the car door and there are no leather seats. The seats are upholstery with dog fur and dog pee stains everywhere. I wouldn't have even tried to sit in that disgusting lemon. I looked at Otis and asked if he was sure that this is the car that I was supposed to look at? We go back inside and he is off to check with someone. At this point, I have been at Keffer for an hour with no test drive. After about 20 or more minutes, Otis comes back to say that he has another CX3 for me to look at. I got my trusty printout out of my purse at this point. It's a Mazda 3, silver, here it is right here on the paper. Amanda even sent me the carfax. Otis is off again. Another 20 or more minutes. I arrived at the dealership at 10:40 am and I finally got to test drive the correct vehicle at 12:20 pm. After that came the negotiations. They refused to even consider honoring the original price that was posted for the car. Otis checked with his manager(s) and they told him to tell me that it was some automatic price that the internet came up with, not Keffer. I reminded Otis that this price was on Keffer's own website and that they have to input data into their own site. He had to shrug on it because it seemed like he knew his hands were tied. Next, I am shown what my payments are on the $16, 977 price and with taxes, tags, and such the net price came to $18,000 some dollars. I again mention that I want a payment plan based on the $15, 997 price. Otis tries to go to his managers one more time. Otis come back with more weird excuse. That $1000 price difference is because the $15,997 didn't include taxes, tags, and such. I tell Otis that I did see where additional taxes, etc. where added to the $16, 977 price bringing the net price to over $18,000. Basically, they wanted me to think that the price increased $1000 the day after I asked about it because the $1000 increase was meant to reflect the net price as being $16,977. Why was my payment paper showing a net price of over $18,000? Silly, Keffer, tricks are for kids, not a grown woman who makes a living as a financial counselor (and they knew what I did for a living, lol.) Admittedly, my credit is not perfect and I had no down payment. However, Keffer could have done things so much differently. They should have shown me the car that they knew I was coming to see to start with then tried to show me other cars if that car was going to be out of my reach. Next, Keffer should know better than to jack up the price of a vehicle online after a potential customer shows interest. Most people would know better than to think a supposedly reputable dealer would allow some internet phantom invent incorrect prices on their cars. Sure, they were very nice and friendly all the while they were insulting my intelligence with a smile on their faces. Left with a bitter taste instead of a car.

I received a bill from Chase, a turn in fee, even though I turned my leased car in to the dealership. The dealership will not return my calls.
I bought a brand new car from this dealership after turning in a leased one. As it turns out, the dealership failed to notify Chase that I had turned my previous car in. I received a turn in fee notice for $309 from Chase and contacted the dealership to waive the fee. After several calls, emails, and being given the run around, they said that it would be no problem to waive the fee. I called them again, and they said that they are working on it. I ended up paying the $309 in order to avoid my credit being negatively affected. I called the dealership again and they assured me it was being taken care of. After calling the dealership multiple times with no follow up

I bought my car from Keffer Mazda in March 2017. Within weeks I noticed their was something wrong with the vehicle and took it to service.
I bought my car from Keffer Mazda in March 2017. Within weeks I noticed their was something wrong with the vehicle and took it to service. They did something minor to the brakes and gave it back to me. That did NOT resolve the problem. I took it back again, the same mechanic looked at the car and even drove with me and he told me, "the noise for the model vehicle I have (Nissan Maxima) is normal for this car and nothing is wrong with it." Now my car is in the shop for the same exact thing and the noise is louder and the problem is way passed just the noise and now the dealership is trying to charge us full price for repairs after they were negligent and after they told us the noise was normal and their was nothing wrong.
We have been given the run around for weeks and this is the result. Soon as we said we wanted to get outside representation they stopped trying to help us even though its their fault. We told them we did not want to go that far and they offered us a "deal" asking us to pay $200 to repair the car when its not our fault and they told us that the noise was normal and nothing was wrong with it at our last visit.

Keffer Mazda is keeping my vehicle and refusing to comply to an arrangement made by their employee who at that time represented their company.
After calling the service department and inquiring whether or not they would be able to rebuild the motor in my vehicle, 2008 CX7, and what the price might be, I was connected with the Service Department and told by xxxxx that I would need to have the vehicle towed in,they would check to see if the motor could be rebuilt or would look for a used motor. I informed xxxxx that I had just totaled my other car, and since I didn't have gap insurance, I still had negative equity to satisfy on that car and was concerned about the cost. xxxxx asked if I had a clear title, I told him yes. He said that I could bring my title with me when I brought my vehicle, and after the motor is installed, I would be able to schedule payments. When I had the vehicle towed in, I brought my title in as xxxxx instructed. xxxxx walked me over to the Service desk and gave the title to xxxxx and informed him that I would be setting up payments after the motor is installed. xxxxx accepted the title.

I called several times asking for xxxxx to see if the vehicle was ready. I informed by the gentleman who answered the phone that xxxxx was no longer employed by Mazda. I called back and asked for the service department manager. I informed the gentleman that I spoke with that I needed the vehicle repaired asap because I was paying weekly for a rental. He said that I didn't need to pay that high rental fee, I could come by and get a loaner. I came by and picked up the loaner.

I received a call informing me that I needed a thermostat. After the motor and thermostat were installed. I received a call from xxxxx (service desk) stating that my car was ready for pick up. I stated that I would need to come by and set up payments. He then stated that he would need to get the approval of xxxxx, Service Manager, but I needed to bring their car in. A couple of days past and I had heard nothing, I didn't want to keep their car, since xxxxx said that they needed it, I called again. I received a call from xxxxx, Service Manager, informing me again that xxxxx was no longer employed by Keffer Mazda and that the arrangements that he made did not represent their operating procedures. He further stated I would not be able to move the vehicle unless the repair was paid in full ($6,700), and that I might possibly go some place and get a title loan to pay for the repairs. I went back to Keffer Mazda and picked up my title. I have not been able to get a title loan.

I do not have the money to pay the full amount at one time. I would have left my vehicle in the garage had I know that I would not be able to schedule payments. Since xxxxx was employed by Keffer Mazda, I believed, in good faith, that what xxxxx promised represented Keffer Mazda.

Pleased help.

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Purchased Dent Protection. Dealership has not submitted contract to insurance company after multiple requests
Purchased Dent Protection. I need to use the service so I called the dealership multiple times leaving Voice Mails. No responses. I went it and spoke with the Service Manager. He very rudely left me sitting for 25 minutes before I went up to get my copy of the contract back and he said it was all good and we could schedule an appointment. I was not going to use this location to perform the servers after the poor experience I had so I called the Dent Protection company the following week and they still had not record of my contract. I have been paying monthly for this service. I called and left a VM with the General Manager and as expected haven't heard back.

Lied about a service contract at the time of sale. Did not follow-through on promise.
Salesperson "xxxxx" Promised free oil changes and tire rotations for TWO YEARS at the sale and agreed to by a Sales Manager. The general promotion is 1 year but this salesperson offered 2 years. Come year 2, Keffer refuses to honor the original agreement because the salesperson never wrote it in the deal jacket. Ridiculous that a company would lose my business over something so small to them. Called multiple times and was promised a callback from xxxxx but weeks later and still no call. He's too afraid to call because he knows his company messed up and is too afraid to admit it and take care of the customer.