Keffer Volkswagen Reviews (18)
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Keffer Volkswagen Rating
Address: 13651 Statesville Rd, Huntersville, North Carolina, United States, 28078-9013
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After purchasing a car I found a critical issue that Keffer VW refused to help with. Then Keffer made libelous statements about me online.
Purchased a 2015 Volkswagen Golf SportWagen TDI SE from Keffer Volkswagen on July 31st, 2019.
Three months later on October 31st 2019 several warning lights came on while I was driving. The ABS, check engine, traction control, and "brakes: service now" dash notifications came on so I took the car to the nearest VW dealership since these are very serious warnings, especially the one about the brakes. I have put less than 1,000 miles on the car since I purchased it.
The local VW dealership deemed the car unsafe to drive and gave me a rental vehicle. I called Keffer and they offered to pay 20% of my parts and labor costs but there was a catch: they wanted me to drive two and a half hours to their dealership. I told them that this wouldn't work for me because the local VW dealership had already told me the car was unsafe to drive.
You can read their response to my review on Revdex.com for yourself, they basically tell me that I should have ignored the warning lights.
The fact that there is at least one known technical service bulletin *** for these vehicles and the fact that this particular one wasn't certified pre-owned whereas others on their lot with more miles were leads me to believe that they knew about this issue or at least the potential for the issue.
Regardless of whether or not they are complicit in this, they should at least assist me with the cost of the repairs and they definitely should not make false and libelous statements about me online. I have a rather unique name so even though Revdex.com doesn't show last names it's not too difficult to figure out who I am.
Either: 1. A refund for the full purchase price of the vehicle upon its return or 2. Cover the cost of repairs ($1,108.19) plus the cost of getting the vehicle certified pre-owned in order to mitigate future damage as a result of the leak. In addition to removing their libelous comment on my review.
Keffer Volkswagen purchased a 2015 VW Golf Sportwagen from Volkswagen on 5/23/2019 with a clean Car Fax (#1) The vehicle was delivered to us with 13,660 miles. Upon delivery we completed an inspection and performed all work to bring the vehicle to sale condition. There was no indication of any leak or water intrusion (attached repair order #2)which was provided to the consumer at point of sale. The vehicle was placed for sale on our lot. The factory warranty had expired by time limit so was covered by our 3 month 3,000 limited powertrain warranty. As so, the vehicle was sold as is (#3,3a). Mr. was offered a service contract but declined (#4).
To provide a wide variety of price points we choose to certify approximately 505 of our pre owned Volkswagens. There is a significant fee for the warranty. Some customers are not interested in the additional coverage. Some customers are trying to keep to a certain budget. By certifying 50% of our inventory we are able to find a price point for most all consumers.
Some time after the Keffer VW warranty expired Mr. contacted a sales manger and stated the vehicle had displayed warning lights and was in need of repair. During the call Mr. stated that he had brought the vehicle to another dealer for repair and was asking for reimbursement. We were not given an opportunity to see or diagnose the vehicle. Because of our standing with the manufacturer we have the ability to self authorize "goodwuill" warranty work. Goodwill work is defined as payment for work performed once the vehicle is out of warranty as a goodwill gesture. Volkswagen pays 80% and the consumer pays 20%.
If we had been contacted prior to bringing the vehicle to another dealer we would have dispatched a roadside assistance vehicle to determine the condition of the vehicle. If it were deemed safe to drive we would have requested the vehicle be returned here and a loaner vehicle would have been provided, all at no cost. If not a loaner would have been brought and the 2015 VW picked up, again at no cost to Mr. The repairs would them been authorized by us and paid by VW. As the vehicle has been taken to another facility I do not have that option at this point.
Every VW dealer is franchised, or individually owned as are all automotive dealers, most hotels and fast food restaurants. The owner does not have any authority at another franchise.
Our sales manger offered to pay 20% of the repairs as this would have been the only liability with a vehicle purchased out of warranty. We are still willing to pay that amount even though the vehicle is not covered by any warranty.
Issues are best resolved by good communication. If we have been notified when the incident occurred we would have provided the best and safest options available, at no cost to Mr..
(The consumer indicated he/she DID NOT accept the response from the business.)
> If we had been contacted prior to bringing the vehicle to another dealer we would have dispatched a roadside assistance vehicle to determine the condition of the vehicle. If it were deemed safe to drive we would have requested the vehicle be returned here and a loaner vehicle would have been provided, all at no cost. If not a loaner would have been brought and the 2015 VW picked up, again at no cost to Mr. The repairs would them been authorized by us and paid by VW. As the vehicle has been taken to another facility I do not have that option at this point.
I was two and half hours away at the time of the incident but, fortunately, I was very close to Leith VW so I stopped there. I contacted your dealership as soon as I arrived at Leith VW. I spoke with Amante (AJ) Childs who told me that he'd get back to me and see if there was anything he could do; I had Leith VW hold off on repairs until he got back to me. Amante left me a message saying that there was nothing that could be done to help me. There was no offer to dispatch roadside assistance or to do anything for me at all during those first two interactions.
> Every VW dealer is franchised, or individually owned as are all automotive dealers, most hotels and fast food restaurants. The owner does not have any authority at another franchise.
This obvious statement about dealerships being franchised really isn't relevant. I had Leith VW hold off on repairs until I heard back from your dealership. At that point only a diagnostic fee had been incurred.
> Our sales manger offered to pay 20% of the repairs as this would have been the only liability with a vehicle purchased out of warranty. We are still willing to pay that amount even though the vehicle is not covered by any warranty.
Except that you wanted me to drive a vehicle deemed unsafe to drive by another VW dealership two and half hours in order to save 20%. Again, there was no offer to tow the vehicle or anything of the sort. An offer for 20% is useless at this point, the repairs have already been completed.
> Issues are best resolved by good communication.
Is it good communication to post libelous statements about your customers online? As part of this resolution I will require an apology for the baseless claim that I said "all warranties are scams".
> If we have been notified when the incident occurred we would have provided the best and safest options available, at no cost to Mr..
Except that you were contacted when the incident occurred and you didn't offer to provide anything at all.
The vehicle was sold with a 3 month 3000 limited warranty and an extended warranty was offered and declined. As the repairs were not completed at this facility and we were not offered to opportunity to perform goodwill work, my offer of 20% of the repairs completed is still valid. Please forward a copy of a paid invoice and I will issue a check within 2 business days.
(The consumer indicated he/she DID NOT accept the response from the business.)
The panoramic sunroof leak is a known problem with this make and model.
There are multiple technical service bulletins on this issue. One such TSB (SAGA CODE 60C7) specifies that the dealership should "...ensure that this UPDATE is performed on every applicable vehicle before delivery to consumers". This was not done in the case of this vehicle and thus the vehicle leaked.
Being that the dealership willingly sold me a car with a very well known issue without applying the relevant TSB(s) I would like either:
1. A full refund of the purchase amount of the car upon delivery of the vehicle to the dealership
or
2. Payment for the full cost of the repairs in addition to warranty coverage for further damage related to the leaking sunroof
IN ADDITION TO an apology from the dealership for their libelous statements about me on this website.
I am currently looking into my legal options as well.
See also:
***
https://forums.vwvortex.com/showthread.php?XXXXXXX-Interior-Water-Leak&p=XXXXXXXXX&viewfull=1#postXXXXXXXXX
https://forums.tdiclub.com/showthread.php?t=XXXXXX
https://www.carcomplaints.com/Volkswagen/Golf_SportWagen/2015/windows_windshield/leaking_panoramic_sunroof.shtml
etc., etc.
Again AS the secretary I made the mistake of not calling you before they came to grind your stump.To sum your problem up this should be with me for not calling youIts not the companys fault exceot MINEYou where very happy with everything we did as a company until your stump was grinding without you being notified The company didnt make the mistake of not calling I didYes me [redacted] .....this is all over a stump that was grindedmy FAULT
Was driving it last week (I've put < 1,000 miles on it since purchase) and the ABS, check engine, traction control, and "brakes: service now" dash notifications came on all at once. I was 2.5 hours away from Keffer when this happened so I took it to the nearest VW dealership to have this looked into since the notification about the brakes was especially concerning with a newborn in the car.
I called Keffer and they offered me a measly 20% off of parts and labor but wanted me to drive a car with a brakes warning light on 2.5 hours in order to get it fixed there. So the only way you're willing to work with me is if I risk my own life?!? This car is only three months old!
Why was this car not certified pre-owned when others of the same year, make, and model with more miles were certified? Did Keffer know about this issue?
I should have read the other one star reviews. Buy your next car anywhere but here.
Mr. purchased a 2015 Volkswagen from Keffer VW during the summer. The vehicle was not sold as a Certified vehicle but offered with a N/C 3 month/3,000 mile warranty from Keffer VW. We perform the same maintenance on all pre owned Volkswagen but certify 50-75% of these vehicles due to the high cost paid to Volkswagen for the 1-2 year unlimited mileage warranty attached. Certifying every vehicle would put the price point too high for some consumers and hinder the ability for some consumers to obtain financing. Keeping a 50-75/25% mix seems to give consumers a choice. When offered a Certified VW at a higher cost Mr. told our sales manager, "no, all warranties are a scam"
After the warranty period expired *** had an issue with a previously undetected water leak. He called us AFTER bringing the vehicle to another dealer and authorizing work. Our sales manager explained that even though the warranty period was out we could perform the work here. *** explained that another dealer had done the work and he was seeking reimbursement for the work. Our sales manager offered to reimburse 20% of the total.
We verified with *** that the vehicle was indeed driveable. Warning lights are usually just that, notification that a vehicle needs attention, not that it must be pulled to the side of the road. Even though *** did not accept a warranty we have the ability to self authorize goodwill warranty work with Volkswagen for customers. The dealership pays 20% and VW covers all other cost of repair. If *** had called before taking his vehicle to another dealership there would have been no cost to him and his rental car would have been covered. I do not have the ability to process a claim as we never saw the car and the work has already been performed. Our sales manger's offer of 20% of the cost of the work is the amount we would have paid to cover the entire claim and we are still happy to assist.
I am sorry the customer feels warranties are a scam and sorry that he did not contact us when he first experienced an issue. The issue would have been covered 100% to him. We take great care of customers when they communicate with us.
Steve O General Manager
> *** purchased a 2015 Volkswagen from Keffer VW during the summer. The vehicle was not sold as a Certified vehicle but offered with a N/C 3 month/3,000 mile warranty from Keffer VW.
The event happened three months and one day after the purchase of the vehicle. Guess my bad luck was their good fortune.
> When offered a Certified VW at a higher cost *** told our sales manager, "no, all warranties are a scam" After the warranty period expired *** had an issue with a previously undetected water leak.
Remember this was three months and one day after the purchase of the vehicle.
I never said "all warranties are a scam", I said that extended warranties are a scam because you often end up paying more for them then you get out of them, which is true.
Obviously a free warranty that is included with a new product isn't a scam. In fact, I would have preferred my vehicle to be certified pre-owned but for some reason it wasn't. Perhaps it was because of this percentage thing, perhaps it was because there were already problems with the car. I'm not able to make that determination.
But more importantly, this blatant false statement really speaks bounds about Keffer Volkswagen. Apparently the leadership at Keffer would rather make libelous statements about their customers than spend $1,000 to fix an issue one day after the 3 month warranty.
I wouldn't put my name on this establishment.
> He called us AFTER bringing the vehicle to another dealer and authorizing work. Our sales manager explained that even though the warranty period was out we could perform the work here. *** explained that another dealer had done the work and he was seeking reimbursement for the work. Our sales manager offered to reimburse 20% of the total. We verified with *** that the vehicle was indeed driveable.
*** gave me a loaner vehicle specifically because they determined the vehicle to not be driveable and told me such. Unless you have a written statement from them that they considered the vehicle drivable then I will have to assume this is another false statement.
> Warning lights are usually just that, notification that a vehicle needs attention, not that it must be pulled to the side of the road.
Okay, so you'd like me to drive 2.5 hours with a newborn in a car that says "breaks: service now!"? I'm not a mechanic and I cannot say for sure that the warning light is just a warning. The problems the lights were warning about are serious enough to heed the warning. I think any reasonable person would agree with this.
> Even though *** did not accept a warranty we have the ability to self authorize goodwill warranty work with Volkswagen for customers. The dealership pays 20% and VW covers all other cost of repair. If *** had called before taking his vehicle to another dealership there would have been no cost to him and his rental car would have been covered. I do not have the ability to process a claim as we never saw the car and the work has already been performed. Our sales manger's offer of 20% of the cost of the work is the amount we would have paid to cover the entire claim and we are still happy to assist.
It is ridiculous that you would expect your customers to risk their own life for 20%. You should really think about what you are asking for here.
> I am sorry the customer feels warranties are a scam and sorry that he did not contact us when he first experienced an issue. The issue would have been covered 100% to him. We take great care of customers when they communicate with us. Steve O, General Manager
Oh so easy to try to write this off as "he should have purchased the warranty" when in reality "he shouldn't have purchased from Keffer" is the more accurate statement.
Over charged for vehicle registration. Have reached out to salesman, manager of finance and director of finance and no help
We purchased a car on feb 12. They charged us for a new plate and registration when we wanted to transfer our old plates. We updated the paperwork *** was promised a check would be sent for the amount (approx $25)
I have called, texted, emailed three different people and. Not only have I not received the refund they won't return my calls. It has been over 3 months.
Marlon M will not respond to texts or calls
Travis N told me it would be here in two weeks over 6 weeks ago
Sean B has not responded to emails or voicemail
There were comment made about how much money I make during the delivery of the vehicle which makes me feel like I am being punished for having a good job.
$25
Mr. initial call to one of our associates should have resulted in an immediate refund of the state license fees. That this issue required multiple calls to multiple staff members is embarrassing to me and certainly not an indication of our culture. Steven W, our general sales manager issued a refund and reached out to Mr. to apologize for our failure to quickly resolve this issue.
I am issuing a $100 Virtual Visa gift card today that our customer can use online wherever Visa is accepted as an apology from me for this issue. Your business if important to us and I hope that our actions in the future will restore your trust in Keffer Volkswagen.
It was a pleasure doing business with Marlon. Marlon was knowledgeable, patient and kind. No question was too difficult for him to answer. He continues to provide assistance and advice when necessary. I would definitely recommend him to others who are searching for the right vehicle.
In early 2018 I started looking fora new car. After visiting many dealerships and inspecting different brands we met Marion M at Keffer VW. Marion was patient and helped us select the right vehicle for our need. I recommend Keffer and Marion to see if you agree.
I live in the state of Ohio and was not very confident if I could buy a car in North Carolina especially trying to resolve issues over the phone and email. I first contacted Marlon M (Online Sales Specialist) on the phone and immediatley I knew I could work with him. Marlon, took a lot of interest getting my car thoroughly checked and inspected. He worked with me on a number of financing options.
The level of professionalism Marlon demonstrated throughout the transaction was second to none. After the transcation was completed over the phone and email, I did go to North CArolina to pick-up my car and I should say that I was delighted to meet Marlon.
Keffer Volswagen is a professional Car dealership which pays very close attention to customer satisfaction and Marlon M is a standing example of their philosophy.
I strongly recommend Keffer Volswagen for purchasing a good automobile with excellent customer service.
The whole purchase experienced was clouded by my not getting my $100 *** gift card that Volkswagen sent me to test drive a car at Keffer. I test drive the Beetle and ended up purchasing it. I gave the voucher to this salesman and at the time he assured me I'd be getting the gift card in the mail. After a month or so when I never received it I contacted him numerous times about it. Evidently the voucher was lost and I never received the $100 *** gift card. I have bought two cars from this dealership and I will not be buying any more cars fromKeffer. They did not honor the voucher that they lost. Therefore, they have lost my business.
I am sorry a good experience was marred by our failure to process your gift card. I am the only person who redeems these offers and I keep a file of every coupon provided to me as well as the date it was processed and redeemed. I process these within 24 hours.. As you state I find no record the coupon was brought to me and for that I sincerely apologize.
Keffer Volkswagen and I honor all commitments made to our guests. I called the company that offers these coupons and have found your initial coupon. I am processing this $100 gift card this morning and have request an additional $25 gift card as a way of apology for our failures.
We sincerely appreciate your business and hope that we can regain your confidence. Please contact me directly if I can assist you in the future.
Steve O
General Manager
Keffer Volkswagen
Marlon M of Keffer Volkswagen was the prime example of a great salesman. He wasn't the average pushy guy that only has his best interests in mind, instead he was kind, patient and super easy to talk to and work with. He helped me get into my new ride in July and I can't thank him enough for all he did for me as a customer. I highly recommend going and taking a test drive with Marlon, (even just to hang out with a cool dude) but I'm sure you'll want to do business with him as well. You definitely won't be disappointed!
This dealership was by far the best VW dealership in the area. My father purchased my vehicle for me and he gave me a budget to make sure I didn't get in over my head for my first financed car. I got a quote for a Jetta S from all the VW dealer's within a 60 mile radius to make sure I got the best deal. Out of the 4 dealers I visited, Keffer VW gave me the best experience and best deal!! My salesman Marlon treated me with respect and made sure it was the best car for me instead of talking to my father and ignoring my presence. For that alone I thanked him and was ready to sign up just for the experience. But then they came out with the best price out of all of the dealers as well. I didn't even have to fight, negotiate, or go back and forward with him or the Sales Manager. I couldn't have asked for a better experience!! I thank Mr. Keffer for providing great customer service and fair prices!! I will never go to another VW dealer in Charlotte again knowing that I will get the vest deal from Keffer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I'll take the business' response point-by-point:"We also did extra pruning of the trees for him."This was not "extra pruning"This was done to account for the following: * when I initially spoke with Monkey Men I asked for three separate quotes based on removing two or three trees, and pruning trees that were on my neighbor's property (they had expressed interest in getting a cost for this)* I decided to remove two trees and have the remaining stumps ground down while waiting to hear from my neighbor and calledMonkey Men telling them so.* One day while at work my phone rangIt was the receptionist for Monkey Men asking me to clarify the jobbecause the crew was at my house, had already taken down the two trees I asked about and needed to know if I had decided to take down a third and larger tree at the end of my driveway* Surprised that I had not been contacted I told her no and the two trees we spoke about were the ones I wanted taken downIt was then explained to me that I would be paying more because the third tree, the one I had never asked to be taken down, had made it difficult to access the two trees I wanted taken down.* At that point I failed to grasp why I had not been contacted prior to removing the two trees requested given that if there was a question about taking down a tree that would have made removing the other two easier the time to ask about it would have been before taking them downWhat upset me further was the fact that at that point I was notified of a price increase because the third tree had made accessing the other two trees difficultAgain, how does the order of this, coupled with the lack of prior communication about how it would affect price make sense?* When I got home from work I noticed that the remaining stump had not been ground down so I called Monkey Men.*The receptionist told me that the stump grinder was having problems and that they would be back in a week to finish thejob.*At that point I mentioned that there were wood chips around the yard and mulch bedsThe receptionist then assured me that when they came back to grind the stump they would clean up not only the chips from the last job but from the grinding as well.There was NO mention of the "grind and go" practice that she later told my wife about and, again, I asked for the site to be cleaned.* I then called the company to say I was unhappy with the communication so far, especially the change in price without any prior notice, and wanted to speak with the owner about itAt that point we made arrangements for the owner to meet with me at my house the next morning.* When the owner showed up I told him about why I was unhappy and pointed out how unfair it was to change the price for the jobafter it had already been done (and without prior communication about this even being a possibility) and asked for the original price he had quoted me.* At that point he told me how many boards of plywood they had put down to avoid damaging my lawnI appreciated that factbut failed to see any significance in regards to what I was talking about* He was reluctant to budge on the price and asked if there was any other work I wanted done insteadI mentioned pruningthe trees at the end of the driveway, we agreed on that, and I left.What all of this amounts to is that they didn't do any "extra pruning"What they did was charge me more money forthe job than they had initially quoted and then pruned trees when I was upset at that fact.* I also asked to be contacted before they showed up to grind the stump because I wanted to be there in order to avoid the kind of confusion that had already occurredI was told this would happen.Now onto the serious accusation of slander.“Also this customer had made threats to slander our company on my answering service.....”Slander is defined as, “the action or crime of making a spoken statement damaging to a person’s reputation.”Speaking about a factual negative experience you’ve had with a company is not slander
Regards,
*** ***
Vehicle was sold with known transmission issues that were not disclosed at time of purchase.
I purchased a used 2012 Dodge Ram 1500 truck from Keffer Volkswagon on 1/19/19 with Marlon M as my sales person. Upon a short test drive, the vehicle appeared to be in good working order so the purchase was made. During the sale, the Finance Manager, Travis N, zealously pushed for me to buy an extended warranty while stating that "these trucks" are know to have transmission issues. He referred to possible transmission issues several times in his very hard sale for the warranty. At no time was any other possible issue for the extended warranty pushed as hard as for the transmission.
After driving the vehicle for a week under normal in town and short interstate trips it became apparent that the truck had a pre-existing transmission issue. It would "slip" on hard takeoff and "shutter" when downshifting at interstate speeds. These issues were not noticed at test drive at the dealership but became evident as I drove the vehicle more and became better acquainted with it's function. Transmission issues like these are not sudden problems and gradually get worse over time, so it had to of been present and know by the dealership when I bought the vehicle the week prior.
For the transmission to be serviced and repaired at my local Ram dealership.
Good Afternoon,
On January 19, 2019 Mr. purchased a 2012 Ram pickup with 93,085 miles. This vehicle was sold As Is, no warranty. That concludes the factual statements in this filing with the Revdex.com.
We are very regimented in our processes, both to ensure regulatory compliance as well as to conduct business fairly. When a customer wishes to trade a vehicle we first obtain a CarFax history. This vehicle had a 6 page clean CarFax (attachment #1). This showed significant positive service history. The vehicle was then driven over our normal test drive route by a manager. This route allows us to accelerate quickly, stop quickly, drive over uneven surfaces and corner. Once complete a visual inspection is done. The primary reason is to ensure that we are purchasing a sound vehicle.
Once a vehicle is taken on trade it is inspected by a service technician. He checks the onbooard computer for any fault codes, does a second test drive and provides an estimate of all repairs/maintenance required to retail the vehicle. The estimate is provided to the used car manager who then must make one of two decisions. First, to complete all work to ready for our detail department for sale or two, to decline the work and place the vehicle in wholesale status for the auction. At this time I have 21 vehicles in wholesale status. Three vehicles have under 50,000 miles. The sales department made the determination that performing the mechanical/service work would require the vehicles be sold outside the acceptable price range for the vehicles. There is no penalty to any associate when a vehicle was placed in wholesale status. Our technician submitted a repair estimate of $1,155 plus shop supplies. ALL of this work was completed. One item was for a functioning blower motor that was louder than factory specifications. While this was not required we performed the work because it was requested (#7). A billed copy of all work performed is attached (39) I specifically point to this to emphasize that we recondition our vehicles beyond what is required. At no time during the initial appraisal, the technician inspection or Mr. test drive was there any indication of a transmission issue. To state that this was a known problem is false. If the vehicle had exhibited any transmission issue beyond simple maintenance the Ram would have been placed in wholesale status.
The FTC requires we display and obtain a customer signature on a Buyer's Guide. Mr. reviewed a signed this form (attachment #3). As a vehicle is a large purchase our company does not believe this is sufficient. Accordingly we require a signature on our Used Car Disclosure (#2). Mr. signed that form. We also print the warranty status on our "Due Bill" (#4). Mr. signed that as well.
While completing all license and title work as well as ownership paperwork a extended service contract was offered as Mr. states. He declined that coverage (#6).
I think it is fair to say that most Makes and Models on the road today have a reputation for certain mechanical issues. Those may be engine, transmission, electrical, trim or accessory related. A Google search of most owners clubs would bear this to be true. It does not mean that a specific vehicle will encounter these issues just as a vehicle with a good reputation for specific mechanical issues will not require mechanical repair for an issue rarely encountered in that model. We tend to be well versed in these issues and take extra care in ensuring we are not taking a trade with known issues.
Keffer Volkswagen inspected this Ram twice, performed all requested maintenance/repairs and offered the vehicle for sale. Mr. drove this vehicle prior to sale. We also fully disclosed the As Is status of this sale and offered a service contract that which was declined.
Keffer Volkswagen acted legally and ethically in the sale of this vehicle and have been assured that we meet all legal and regulatory requirements in declining to provide any service work. That said, I have always strongly believed that mere adherence to legal requirements is the minimum standard.
I would ask Mr. to take this vehicle to his local Ram dealer for inspection. Once inspected please have the local service manager call Brian M our service manager at *** After discussion we will make a fair goodwill offer to assist in the repair of this vehicle, or in the alternative to make arrangements to transport the vehicle to Charlotte for inspection.
I answer or return calls same day. If I had the opportunity to take a call from Mr. we would have had a resolution prior to this response. This company has a perfect record with all regulatory agencies and as a matter of principle when a complaint is (rarely) filed it can take additional time to review before a response can be provided.
We have told *** *** that all we need is written permission from his neighbor that its okay to remove the treeWe will gladly come and take the tree down and finish up our work Thank you kindly Monkey Men Tree
Again AS the secretary I made the mistake of not calling you before they came to grind your stump.To sum your problem up this should be with me for not calling you. Its not the companys fault exceot MINE. You where very happy with everything we did as a company until your stump was grinding without you being notified The company didnt make the mistake of not calling I did. Yes me [redacted].....this is all over a stump that was grinded.... my FAULT
I have reviewed the response submitted by the business and have determined...
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have not asked my neighbor for a written permission as the man of house passed away very recently. I wanted to wait awhile. I also just came back from my vacation. I will continue to persue the matter. He never requested before for a neighbor's written permit.
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If you read my previous response and recall our prior conversations it should be clear that I was upset before the stump grinding. That's why I called and arranged to meet with [redacted] at my house about the payment.
Regards,
[redacted]
There was one mistake we made and that was by not calling before we came to grind the stump.. Customer was very happy with the job we had done. We also did extra pruning of trees for him... 9 out of 10 tree companys do not remove grinding of stumps UNLESS paid for. Every TREE job we...
do we tell customers that we do not remove stump chips. He was very happy Untill the Saturday that my guys went out and grind stumps.Again We made 1 mistake by not calling before they came to grind the stump.. Also this customer had made threats to slander our company on my answering service.....
Financial Representative lied about cost of service contract and what was included in the service contract.
On 04/12/16 I purchased a 2013 Acura ILX from Keffer Volkswagen. Mr. xxxxx, the financial representative, asked if I would like a service plan while filling out my paperwork after I said no he said he had a coupon he could use that would drastically reduce the cost. He continued to go through the paperwork reiterating the cost would be minimal every time I asked about the cost. After I had asked several times about what the actual cost would be he did a few calculations and said it would only be a difference of $900 from what I was already paying at which time I agreed to the service plan. While signing the papers he preceded to tell me a key replacement was included in the service plan, which is not true I later found out that was also a separate charge. When I signed the installment contract he pointed to the $18969.69 and asked if that was the correct price for the car that was agreed upon to which I responded yes and he asked me to sign that paper which was the last paper in a stack of papers that he went over and had me sign. The sales associates were all extremely nice and helpful. I thanked everyone and left. A few days later my father came over to visit and asked to look over the paperwork. That's when he pointed out the charges for the service plan/service plan tax and the key replacement. The service contract charge was $2098.00, the key replacement was $149.00, and the service contract tax was $152.11 totaling $2399.11 which is a difference of $1499.11 from what I was quoted. I then called and asked to speak to Mr. xxxxx and asked to cancel all of them. He asked if I was sure and I said yes, he then said he would get everything together and send me an email to fill out. I did not receive said email, I called back a few days later with the same response but still no email. I followed up several times with him and left messages for him to follow up with me but no response was received. Due to some family illness I was unable to continually follow up immediately and this task got lost in a pile. Several months passed and I got back to following up with the situation, at this time I was informed that Mr. xxxxx was no longer employed by Keffer VW and was directed to xxxxx. He was very kind and said he would email me the papers for the service plan but that the key replacement was not able to be refunded at which time I stated that was fine because I needed a replacement key anyway. Mr. xxxxx sent me an email with the appropriate paperwork and another asking me to send him an email explaining the situation so that he could take it to his manager and try to get me a full refund for the service plan. I responded to both emails that day and sent in the paperwork. I tried to follow up with him several times via email, phone calls, and voice mail proceeding this with no response. several weeks later I received a check for $1,674.56 at which time I tried again to contact them again to clarify the amount, I tried over several weeks with no response. I also have still yet to hear back about the key replacement or receive a key replacement.
Since the service plan has been canceled I am asking for a full refund for the service plan including the tax I was charged. As well as either a key replacement or a refund for the key replacement. Proceeding are a list of the charges I incurred: service contract $2098.00, service contract tax $152.11, and key replacement $149.00.
I am receipt of this complaint regarding a concern by one of our customers. I will pull all relevant documentation as well as phone recordings and attempt to resolve within 48 hours. I have contacted customer with this information as well. Thank you
I accept the terms listed by the business on 9/02/17 and will send proof of pay off directly to the lender.
I have been in contact with our customer since May and offered to refund all money once we had a required document, which I received last night. I will process a refund within 48 hours. This has been communicated to our customer as well.
xxxxx
General Manager
Keffer Volkswagen