Kehne's Carpet One

Before the customer opened this case, I had already responded to her concern with the following message:Hello, I am very sorry you are not happy with the itemI can assure you the item is 100% authenticI strongly suggest taking it to any department store to verify thisIf you would like to
send the item back for a refund or another item, I would be more than happy to help you with thatWe would send you a free return labelI will make sure you are happy!! Please let me know

Hi,We accidentally shipped the buyer item instead of itemsWe issued the buyer a refund for the missing item on 12/26/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease tell the company that I have an original bottle of the exact same perfume from a department store that is less than a year old and I have used that to compare my perfume from ForeverLuxThe perfume from ForeverLux does not match the perfume from the department store, in that it is a different color, smells stale, and the scent does not last as long like it is watered downI would love a USPS sticker so that I can send it back for an exchangeWould it be possible to get a reference number for the perfume bottle that I receive after the exchange.
Regards,
*** ***

HiThe order that was shipped to this customer was marked delivered by the following tracking number: ***When the tracking number is marked delivered, we are not able to resend the order or issue a refund as it is not
possible to file a insurance claim once the tracking number is marked as "delivered"

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***