We installed a tub liner and shower liner on March 14, At that time we were to remove and reinstall their shower doorsThey decided to hire their own glass company to install shower doorsMonths later they contacted us and said one corner of the shower was spongyWe went out and re-calked
the showerWe also noticed screws were put in the curb of the liner by the glass company, which is not standard practiceMrKagreed to remove the glass doors to determine where the water was getting under the linerWe found that the water was getting under the liner through the screws and that was the cause of liner being spongy because water loosens the adhesive used to secure the liner to the original shower baseMrs*** contacted the manufacturer - *** - herself and told them there~were no holes drilled in the baseThey requested pictures and she hung up*** then contacted us and requested picturesWe sent them the picture we hadWe feel that the glass company must have some personal connection to the *** because they have not pursued them for this issueI, Laurie, spoke with Mrs*** on one occasion regarding when our technician was coming to look at the sponginess of the floorI never discussed cleaning products to use on the showerCommon sense should dictate to not use an abrasive such as Comet on an acrylic or fiberglass surfaceI did speak with Mr*** on occasions regarding a letter he wanted stating that the doors were installed wrongI advised we would send a letter stating that holes should not be drilled in the base and doing so voids the warrantyRegards, Wayne KPresident
We installed a tub liner and shower liner on March 14, At that time we were to remove and reinstall their shower doorsThey decided to hire their own glass company to install shower doorsMonths later they contacted us and said one corner of the shower was spongyWe went out and re-calked
the showerWe also noticed screws were put in the curb of the liner by the glass company, which is not standard practiceMrKagreed to remove the glass doors to determine where the water was getting under the linerWe found that the water was getting under the liner through the screws and that was the cause of liner being spongy because water loosens the adhesive used to secure the liner to the original shower baseMrs*** contacted the manufacturer - *** - herself and told them there~were no holes drilled in the baseThey requested pictures and she hung up*** then contacted us and requested picturesWe sent them the picture we hadWe feel that the glass company must have some personal connection to the *** because they have not pursued them for this issueI, Laurie, spoke with Mrs*** on one occasion regarding when our technician was coming to look at the sponginess of the floorI never discussed cleaning products to use on the showerCommon sense should dictate to not use an abrasive such as Comet on an acrylic or fiberglass surfaceI did speak with Mr*** on occasions regarding a letter he wanted stating that the doors were installed wrongI advised we would send a letter stating that holes should not be drilled in the base and doing so voids the warrantyRegards, Wayne KPresident