Keirns Plumbing Heating & Air

To Whom It May Concern: Assurant Field Services ("AFS") is a property preservation company that completes various types of services on behalf of our Clients who are banks and mortgage servicersAll services completed by AFS are ordered and approved by our Clients The complainant did contact AFS directly and spoke with a member of our Claims teamDuring this call, the complainant communicated her concerns regarding the inspectionAFS offered at this time to send her our Claims Information Form so that she could proceed to have a claim opened for investigation with AFS, however MsIverson declined receipt of the formThe complainant also made demands for information that AFS is unable to provide due to it being proprietaryAFS advised the complainant that she should contact her mortgage company and stated that we would also send notification of her call and concerns to our Client Any questions/concerns that the complainant has regarding her mortgage and/or the property should be directed to her mortgage companyAFS is not the owner or the mortgage holder and therefore cannot make any decisions regarding the property and/or what services are ordered Should the complainant now wish to obtain the AFS Claims Information Form, she can reach out to AFS directly at [redacted] AFS certainly apologizes for any inconvenience the complainant is experiencingWe are dedicated to providing the best possible service in every area of our business Thank You, Assurant Field Services

To Whom It May Concern:
Assurant Field Services ("AFS") is a property preservation company that completes various types of services on behalf of our Clients who are banks and mortgage servicersAll services completed by AFS are ordered and approved by our Clients
The complainant did
contact AFS directly and spoke with a member of our Claims teamDuring this call, the complainant communicated her concerns regarding the inspectionAFS offered at this time to send her our Claims Information Form so that she could proceed to have a claim opened for investigation with AFS, however MsIverson declined receipt of the formThe complainant also made demands for information that AFS is unable to provide due to it being proprietaryAFS advised the complainant that she should contact her mortgage company and stated that we would also send notification of her call and concerns to our Client
Any questions/concerns that the complainant has regarding her mortgage and/or the property should be directed to her mortgage companyAFS is not the owner or the mortgage holder and therefore cannot make any decisions regarding the property and/or what services are ordered
Should the complainant now wish to obtain the AFS Claims Information Form, she can reach out to AFS directly at ***
AFS certainly apologizes for any inconvenience the complainant is experiencingWe are dedicated to providing the best possible service in every area of our business
Thank You, Assurant Field Services

To Whom It May Concern:Assurant Field Asset Services ("AFAS") has contacted the complainant and sent our Claims Information Form so that we may complete a full investigation into this matter.  The complainant was also provided with direct contact information for the appropriate...

department within AFAS.  Once the additional information is received from the complainant, we will fully investigate the allegation made in this complaint to determine what the best next steps for resolution may be.  Going forward, AFAS will communicate directly with the complainant and they may also communicate directly with AFAS.Thank You, Assurant Field Asset Services

To Whom It May Concern:
Assurant Field Services ("AFS") is a property preservation company that completes various types of services on behalf of our Clients who are banks and mortgage servicers. All services completed by AFS are ordered and approved by our Clients.
The complainant did contact AFS directly and spoke with a member of our Claims team. During this call, the complainant communicated her concerns regarding the inspection. AFS offered at this time to send her our Claims Information Form so that she could proceed to have a claim opened for investigation with AFS, however Ms. Iverson declined receipt of the form. The complainant also made demands for information that AFS is unable to provide due to it being proprietary. AFS advised the complainant that she should contact her mortgage company and stated that we would also send notification of her call and concerns to our Client.
Any questions/concerns that the complainant has regarding her mortgage and/or the property should be directed to her mortgage company. AFS is not the owner or the mortgage holder and therefore cannot make any decisions regarding the property and/or what services are ordered.
Should the complainant now wish to obtain the AFS Claims Information Form, she can reach out to AFS directly at [redacted] .
AFS certainly apologizes for any inconvenience the complainant is experiencing. We are dedicated to providing the best possible service in every area of our business.


Thank You, Assurant Field Services

Complaint: [redacted]
I am rejecting this response because: Strike 2 for your company.  I was never offered the claims form!  And I do not wish to deal with another one of your agents on the phone.  Obviously your company is run by dishonest people starting with the field agents and working their way right up to this response from your company.  I will take a claims form but you can mail it to me at [redacted]Again I do not accept your response and I don't not trust your company. 
Regards,
[redacted]