I paid for a cheand replacement of a brand new batteryI was driving the car on the coast line right after brought it back from the dealer and the system start to have issue, first the suspension damping malfunction, car couldn't go to Sport mode, then the transmission malfunction, steering wheel stability malfunction, A/C went off, gas pedal not responding and then car just went into a completely no electricity, disable mode. The iDrive shut off the whole car and I completely lost control of it, just like how it happened in the movie "Fast and Furious"I have to leave the car to send my parents to safe place and got my technician tow it back to BMW Irvine. I was very upset as I just purchased the car from an authorized dealer, paid for inspection and battery replacement and to be sent back on the road by the dealer to put my family at risk as the car shut down After the the car was towed back to the dealer, the dealer also said there were other things to
I Purchased a Bentley Continental from Shelly GroupI went and looked at the vehicle I had spoke with the sales person (***) he had told me about the car I was looking at was traded in from one of his previous clientsThe dealership had put a bunch of money into the car to rehab it and the only thing that the he said the vehicle needed was tintAs the windows were cloudedWe then went and test drove it, and went through the financing processOnce I was approved, I took delivery of the car, but before we drove off, we were missing a floor matWe went to our local high end tint shop to get the tint issue fixed and after full examination by them they notified us that the double paned windows were leaking creating condensation in between the windowsI've been in contact with the dealership after a month of chasing them, they had the car picked upNow after several emails and phone calls more than a week laterStill nothing from the General Manager ( [redacted] )
Your staff have been exceptional over the past few years until today when I experienced the worst customer service at any car dealershipI brought my car in for service at 7:30am on Monday March 12th, I was given a courtesy vehicle by Jim [redacted] ; the courtesy vehicle was a Mini Cooper S Volcanic OrangeJim and I walked around the vehicle shortly after 7:30am and I noted some debris/dirt around the body of the car, Jim noted them as well, and then I turned on the engine to confirm that the tank was fullI drove away and got a call around 10:00am saying my car was readyI brought the car back shortly after noon and upon giving the key to one of your employees, they spotted a problem with the rims on the passenger side of the carThe employee found a scratch on both rims that they feel was "fresh"The employee got Kevin [redacted] , the MINI Service Manager, and we walked around the carI told Kevin that I did not curb or hit anything while the car was in my possession which was a true and honest answerI am also in sales and I do not lieKevin then backed up the car at my request because the scratch on the rim could not been seen when the tire was oriented a certain way facing the bottomThere were multiple cars in line at 7:30am and while I don't feel anything was rushed, I can say the walk around lasted no more than secondsJim nor myself got down at eye level to inspect the rimsAfter talking with Kevin, I asked if the employee who gave me the car, Jim, was still hereJim was away on a test drive, so I waited patiently in the lobby for his returnWhen Jim arrived, he got Kevin and we all walked around the carJim said he did not see the rim scratches and that he is "trained" to look for scratches on all parts of the carI have been bringing my car to your dealership for almost five years and today has been a huge disappointment in how I was treated as a loyal customerKevin and I talked at length in his office and mentioned I will be charged $to repair the rim scratch which will cover the cost for one rim and he will cover the otherIn layman's terms, Irvine MINI does not believe their customers and charges them for damage not caused by themI as a customer am now in a position where my word is not being believedThis isn't about getting $back, this is more about my experience as a customerIn sales, relationships are everythingMy relationship with Irvine MINI was ruined todayWhile my car will be paid off in less than two months and there is still a active warranty, I cannot in good faith trust myself to bring my car back to Irvine MINII will be taking my car to [redacted] MINI in Santa Ana and would never do business with Irvine MINI again, nor recommended it to any family or friendsPeople ask me on a daily basis how do I like my Countryman and I always speak so highly of itI will continue to do so but as for my thoughts on a dealership, my words won't be as enthusiasticSteve [redacted] , the GM of Irvine MINI and Irvine BMW, I would love to hear back from you about this matter
When my sunroof shade broke, I brought it to Irvine BMW to have it repairedThe repair was going be expensive, but Irvine BMW went to bat for me and got BMW corporate to cover the repairRichard was my service adviser and did a great job for meI really appreciate that Richard went the extra mile to ensure that I was provided with a loaner car and provided me with regular updates since parts had to be ordered and the repair required a couple of weeks to complete
Hello To begin with a brief background about my self I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA We have been loyal BMW customers for over 10 years having bought more than 8 BMWs or so We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya The sales person asked Montaya if he could help me, my wife and our 10 yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me" I didnt hear any please or anything customer friendly when We went back in, my wife and daughter decided to stay back outside due to his behavior He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way He ignored and kept looking at the computer screen I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier Sincerely Dr [redacted] MD
Your staff have been exceptional over the past few years until today when I experienced the worst customer service at any car dealershipI brought my car in for service at 7:30am on Monday March 12th, I was given a courtesy vehicle by Jim ***; the courtesy vehicle was a Mini Cooper S Volcanic OrangeJim and I walked around the vehicle shortly after 7:30am and I noted some debris/dirt around the body of the car, Jim noted them as well, and then I turned on the engine to confirm that the tank was fullI drove away and got a call around 10:00am saying my car was readyI brought the car back shortly after noon and upon giving the key to one of your employees, they spotted a problem with the rims on the passenger side of the carThe employee found a scratch on both rims that they feel was "fresh"The employee got Kevin ***, the MINI Service Manager, and we walked around the carI told Kevin that I did not curb or hit anything while the car was in my possession which was a true and honest answerI am also in sales and I do not lieKevin then backed up the car at my request because the scratch on the rim could not been seen when the tire was oriented a certain way facing the bottomThere were multiple cars in line at 7:30am and while I don't feel anything was rushed, I can say the walk around lasted no more than secondsJim nor myself got down at eye level to inspect the rimsAfter talking with Kevin, I asked if the employee who gave me the car, Jim, was still hereJim was away on a test drive, so I waited patiently in the lobby for his returnWhen Jim arrived, he got Kevin and we all walked around the carJim said he did not see the rim scratches and that he is "trained" to look for scratches on all parts of the carI have been bringing my car to your dealership for almost five years and today has been a huge disappointment in how I was treated as a loyal customerKevin and I talked at length in his office and mentioned I will be charged $to repair the rim scratch which will cover the cost for one rim and he will cover the otherIn layman's terms, Irvine MINI does not believe their customers and charges them for damage not caused by themI as a customer am now in a position where my word is not being believedThis isn't about getting $back, this is more about my experience as a customerIn sales, relationships are everythingMy relationship with Irvine MINI was ruined todayWhile my car will be paid off in less than two months and there is still a active warranty, I cannot in good faith trust myself to bring my car back to Irvine MINII will be taking my car to *** MINI in Santa Ana and would never do business with Irvine MINI again, nor recommended it to any family or friendsPeople ask me on a daily basis how do I like my Countryman and I always speak so highly of itI will continue to do so but as for my thoughts on a dealership, my words won't be as enthusiasticSteve ***, the GM of Irvine MINI and Irvine BMW, I would love to hear back from you about this matter
peter was by far the worst salesman me or my husband have ever dealt withSo arrogant and so disrespectful! even my little brother felt so humiliated he started crying when we left !! we went to the dealership yesterday to check out the Xand X5, we wanted them BOTHPeter sees us entering the store, looks at us and does nothing until we go to the front desk and ask for someone to help ushe then comes and offers to help and only shook our hands and introduced himself after we said that we're there to buy (he never knew we wanted two cars)he says ok am gonna go check on the computer what we have, we follow him to his desk and as soon as we sit down he says "you know that you need to have a credit score of or more right?" :o WTH?!! his next question was "what kind of car do you drive now? did you lease it or do you own it?"in the most arrogant and unfriendly way ever that my husband told him that we changed our minds and we're not interested anymoreit was a day off work for my husband and I and we weren't dressed up, very casual! but judging us by our looks he just assumed and seemed very sure that we cannot afford to buy a BMW! so dear Peter, guess what? we headed straight to another dealership and got a Mercedes-Benz AMG GLC and a c;) I work in the customer service business myself so nothing upsets me more than an arrogant and unwelcoming salesperson
When my sunroof shade broke, I brought it to Irvine BMW to have it repairedThe repair was going be expensive, but Irvine BMW went to bat for me and got BMW corporate to cover the repairRichard was my service adviser and did a great job for meI really appreciate that Richard went the extra mile to ensure that I was provided with a loaner car and provided me with regular updates since parts had to be ordered and the repair required a couple of weeks to complete
I drop off my car for servicemy zadaptive headlamp is not working while im driving but you can only notice when its gets dark
I told everything what they need to know about the problem to
MR*** *** yesterday
*** *** called me today and there is no problem on the vesicle
I asked, did technician, test drive the car to make sure its works properly?
he said NOthey tested with the computer
I asked, than how do you so sure, with out driving my car?
I told him that, they have to turn steering wheel while you are driving,
and than they will see the headlamp will not aiming to the same direction
but he said, we tested on the computerthere is no problem
I drove my Zwith this problem about a week because I have to reserve for loaner vehicle week ahead
I am the owner, and I know exactly what the problem is so I told them everything
they did not try enough to check or find the problem I guess
plus seems like, this guys ***
Just leased an XBMW from Irvine BMWI inquired as to whether they provided free complimentary car washes on a drop in basis for their customersI was told NOOnly with serviceWhat BSOther BMW dealers offer this, why not? I have a Toyota from Irvine Toyota, they provide drop in free car washes anytimeReally Irvine BMWMight be a good reason to choose you dealer wisely“Buyer’s Remorse”
We took the car for a final inspection and the car was immaculate other than a couple of tires that according to the inspector were worn outThe inspector mentioned that the windshield had a rock chip and we have had an insurance agency take a look at it and followed the proper protocols to fill in the minuscule chip (1/mm )The inspector proceeded to ignore our discontent and after making me wait for more than hr said that I had to agree otherwise I could leave the car there but that I would be responsible for it until someone else inspected it
Irvine BMW
After filling out all financing paperwork, agreeing on price, running and passing credit check (we frankly were going to pay cash, but they insisted we had to do credit check) Dealer changes deal agreed upon I walked out of dealership Manager calls over minutes later I had already driven to the Porsche dealer and test drove a 2x more expensive car by the time he called I end up buying the Porsche that day When he called he was argumentative yet claimed to be trying to apologize - funny how he never said "I am sorry" and instead tried to justify what they did (some apology)
Finally he says he called to offer original item they agreed to Like really? - if you really wanted to apologize and offer me what you originally agreed to, after effectively entering enter a contract with me by running my credit that I met your stated criteria by a huge margin; he should have done so before I was even able to drive off the lotDon't waste your time with these people They are dishonest and unethical After they get your credit score they will renig on what they agreed to
Here's what they claim: "We have a strong and committed staff satisfying our customers' needs." It couldn't be further from the truthThey lie and don't careMy first and last experiences at Irvine Mini:
I bought my car from a private owner two years old Read in the manual that it has a feature that opens the sunroof and windows when you press and hold the keyTried several times, rereading the manualCalled Irvine Mini, couldn't tell me over the phone, had to bring it inBrought it in and they said the original owner never "activated that feature" and it'd be $Hard to believe when he paid $39,back in Told them I can live without itOne day I unlocked my car and guess what? The sunroof and the windows openedI swore I'd never go back there but I thought they'd stand behind the recall notice they sent me: wrong! The power steering fan makes noise and my mechanic said a client of his got it covered because the warranty covers the pump, fan and any wiring which the notice statesIrvine Mini said it's not power steering pump was not the same as they one on the recall notice (even though I got a notice with my vin on it)Hard to believe that Mini doesn't know which parts they put on their cars but the dealer claims they send the notice out to everyone that has a car in that yearHow stupid is that?
They were going to charge me $diagnosis fee unless I paid $for the fan or any of the $of recommended workThe car is not even worth that muchI would have gotten the tires and the brakes ($1000, since their prices on those two things are not over inflated like the rest of the repairs), but since I can't trust them and they are not the least bit accommodating, I didn't and I didn't bother to look at the new Mini's while I was thereThe notice states to call Mini Cooper Customer Relations and the NHTSA if they don't fix the issue so I did and nothing was doneThe NHTSA gave me a claim number and told me to call Mini with itThey took the number and said it's still up to the dealer and they didn't change their mind about it when I told them I made a claim The service manager did finally waive the $diagnosis charge So I took it in for nothing but to be treated poorly Oh I did get to drive a loaner for two days...big deal, not like I want one nowIn summary $($for the bull-loney "feature activation" and $for the fan) is worth it for them to lose a customerIn a market where their value has decreased due to competition, you would think it'd be worth it to them
I paid for a cheand replacement of a brand new batteryI was driving the car on the coast line right after brought it back from the dealer and the system start to have issue, first the suspension damping malfunction, car couldn't go to Sport mode, then the transmission malfunction, steering wheel stability malfunction, A/C went off, gas pedal not responding and then car just went into a completely no electricity, disable mode.
The iDrive shut off the whole car and I completely lost control of it, just like how it happened in the movie "Fast and Furious"I have to leave the car to send my parents to safe place and got my technician tow it back to BMW Irvine.
I was very upset as I just purchased the car from an authorized dealer, paid for inspection and battery replacement and to be sent back on the road by the dealer to put my family at risk as the car shut down
After the the car was towed back to the dealer, the dealer also said there were other things to
Hello
To begin with a brief background about my self
I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA
We have been loyal BMW customers for over years having bought more than BMWs or so
We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya
The sales person asked Montaya if he could help me, my wife and our yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat
From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact
Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down
Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him
He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me"
I didnt hear any please or anything customer friendly
when We went back in, my wife and daughter decided to stay back outside due to his behavior
He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way
He ignored and kept looking at the computer screen
I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa
I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault
Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier
Sincerely
Dr *** MD
I Purchased a Bentley Continental from Shelly GroupI went and looked at the vehicle I had spoke with the sales person (***) he had told me about the car I was looking at was traded in from one of his previous clientsThe dealership had put a bunch of money into the car to rehab it and the only thing that the he said the vehicle needed was tintAs the windows were cloudedWe then went and test drove it, and went through the financing processOnce I was approved, I took delivery of the car, but before we drove off, we were missing a floor matWe went to our local high end tint shop to get the tint issue fixed and after full examination by them they notified us that the double paned windows were leaking creating condensation in between the windowsI've been in contact with the dealership after a month of chasing them, they had the car picked upNow after several emails and phone calls more than a week laterStill nothing from the General Manager (*** ***)
I paid for a cheand replacement of a brand new batteryI was driving the car on the coast line right after brought it back from the dealer and the system start to have issue, first the suspension damping malfunction, car couldn't go to Sport mode, then the transmission malfunction, steering wheel stability malfunction, A/C went off, gas pedal not responding and then car just went into a completely no electricity, disable mode. The iDrive shut off the whole car and I completely lost control of it, just like how it happened in the movie "Fast and Furious"I have to leave the car to send my parents to safe place and got my technician tow it back to BMW Irvine. I was very upset as I just purchased the car from an authorized dealer, paid for inspection and battery replacement and to be sent back on the road by the dealer to put my family at risk as the car shut down After the the car was towed back to the dealer, the dealer also said there were other things to
I Purchased a Bentley Continental from Shelly GroupI went and looked at the vehicle I had spoke with the sales person (***) he had told me about the car I was looking at was traded in from one of his previous clientsThe dealership had put a bunch of money into the car to rehab it and the only thing that the he said the vehicle needed was tintAs the windows were cloudedWe then went and test drove it, and went through the financing processOnce I was approved, I took delivery of the car, but before we drove off, we were missing a floor matWe went to our local high end tint shop to get the tint issue fixed and after full examination by them they notified us that the double paned windows were leaking creating condensation in between the windowsI've been in contact with the dealership after a month of chasing them, they had the car picked upNow after several emails and phone calls more than a week laterStill nothing from the General Manager ( [redacted] )
Your staff have been exceptional over the past few years until today when I experienced the worst customer service at any car dealershipI brought my car in for service at 7:30am on Monday March 12th, I was given a courtesy vehicle by Jim [redacted] ; the courtesy vehicle was a Mini Cooper S Volcanic OrangeJim and I walked around the vehicle shortly after 7:30am and I noted some debris/dirt around the body of the car, Jim noted them as well, and then I turned on the engine to confirm that the tank was fullI drove away and got a call around 10:00am saying my car was readyI brought the car back shortly after noon and upon giving the key to one of your employees, they spotted a problem with the rims on the passenger side of the carThe employee found a scratch on both rims that they feel was "fresh"The employee got Kevin [redacted] , the MINI Service Manager, and we walked around the carI told Kevin that I did not curb or hit anything while the car was in my possession which was a true and honest answerI am also in sales and I do not lieKevin then backed up the car at my request because the scratch on the rim could not been seen when the tire was oriented a certain way facing the bottomThere were multiple cars in line at 7:30am and while I don't feel anything was rushed, I can say the walk around lasted no more than secondsJim nor myself got down at eye level to inspect the rimsAfter talking with Kevin, I asked if the employee who gave me the car, Jim, was still hereJim was away on a test drive, so I waited patiently in the lobby for his returnWhen Jim arrived, he got Kevin and we all walked around the carJim said he did not see the rim scratches and that he is "trained" to look for scratches on all parts of the carI have been bringing my car to your dealership for almost five years and today has been a huge disappointment in how I was treated as a loyal customerKevin and I talked at length in his office and mentioned I will be charged $to repair the rim scratch which will cover the cost for one rim and he will cover the otherIn layman's terms, Irvine MINI does not believe their customers and charges them for damage not caused by themI as a customer am now in a position where my word is not being believedThis isn't about getting $back, this is more about my experience as a customerIn sales, relationships are everythingMy relationship with Irvine MINI was ruined todayWhile my car will be paid off in less than two months and there is still a active warranty, I cannot in good faith trust myself to bring my car back to Irvine MINII will be taking my car to [redacted] MINI in Santa Ana and would never do business with Irvine MINI again, nor recommended it to any family or friendsPeople ask me on a daily basis how do I like my Countryman and I always speak so highly of itI will continue to do so but as for my thoughts on a dealership, my words won't be as enthusiasticSteve [redacted] , the GM of Irvine MINI and Irvine BMW, I would love to hear back from you about this matter
When my sunroof shade broke, I brought it to Irvine BMW to have it repairedThe repair was going be expensive, but Irvine BMW went to bat for me and got BMW corporate to cover the repairRichard was my service adviser and did a great job for meI really appreciate that Richard went the extra mile to ensure that I was provided with a loaner car and provided me with regular updates since parts had to be ordered and the repair required a couple of weeks to complete
Hello To begin with a brief background about my self I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA We have been loyal BMW customers for over 10 years having bought more than 8 BMWs or so We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya The sales person asked Montaya if he could help me, my wife and our 10 yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me" I didnt hear any please or anything customer friendly when We went back in, my wife and daughter decided to stay back outside due to his behavior He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way He ignored and kept looking at the computer screen I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier Sincerely Dr [redacted] MD
Your staff have been exceptional over the past few years until today when I experienced the worst customer service at any car dealershipI brought my car in for service at 7:30am on Monday March 12th, I was given a courtesy vehicle by Jim ***; the courtesy vehicle was a Mini Cooper S Volcanic OrangeJim and I walked around the vehicle shortly after 7:30am and I noted some debris/dirt around the body of the car, Jim noted them as well, and then I turned on the engine to confirm that the tank was fullI drove away and got a call around 10:00am saying my car was readyI brought the car back shortly after noon and upon giving the key to one of your employees, they spotted a problem with the rims on the passenger side of the carThe employee found a scratch on both rims that they feel was "fresh"The employee got Kevin ***, the MINI Service Manager, and we walked around the carI told Kevin that I did not curb or hit anything while the car was in my possession which was a true and honest answerI am also in sales and I do not lieKevin then backed up the car at my request because the scratch on the rim could not been seen when the tire was oriented a certain way facing the bottomThere were multiple cars in line at 7:30am and while I don't feel anything was rushed, I can say the walk around lasted no more than secondsJim nor myself got down at eye level to inspect the rimsAfter talking with Kevin, I asked if the employee who gave me the car, Jim, was still hereJim was away on a test drive, so I waited patiently in the lobby for his returnWhen Jim arrived, he got Kevin and we all walked around the carJim said he did not see the rim scratches and that he is "trained" to look for scratches on all parts of the carI have been bringing my car to your dealership for almost five years and today has been a huge disappointment in how I was treated as a loyal customerKevin and I talked at length in his office and mentioned I will be charged $to repair the rim scratch which will cover the cost for one rim and he will cover the otherIn layman's terms, Irvine MINI does not believe their customers and charges them for damage not caused by themI as a customer am now in a position where my word is not being believedThis isn't about getting $back, this is more about my experience as a customerIn sales, relationships are everythingMy relationship with Irvine MINI was ruined todayWhile my car will be paid off in less than two months and there is still a active warranty, I cannot in good faith trust myself to bring my car back to Irvine MINII will be taking my car to *** MINI in Santa Ana and would never do business with Irvine MINI again, nor recommended it to any family or friendsPeople ask me on a daily basis how do I like my Countryman and I always speak so highly of itI will continue to do so but as for my thoughts on a dealership, my words won't be as enthusiasticSteve ***, the GM of Irvine MINI and Irvine BMW, I would love to hear back from you about this matter
peter was by far the worst salesman me or my husband have ever dealt withSo arrogant and so disrespectful! even my little brother felt so humiliated he started crying when we left !! we went to the dealership yesterday to check out the Xand X5, we wanted them BOTHPeter sees us entering the store, looks at us and does nothing until we go to the front desk and ask for someone to help ushe then comes and offers to help and only shook our hands and introduced himself after we said that we're there to buy (he never knew we wanted two cars)he says ok am gonna go check on the computer what we have, we follow him to his desk and as soon as we sit down he says "you know that you need to have a credit score of or more right?" :o WTH?!! his next question was "what kind of car do you drive now? did you lease it or do you own it?"in the most arrogant and unfriendly way ever that my husband told him that we changed our minds and we're not interested anymoreit was a day off work for my husband and I and we weren't dressed up, very casual! but judging us by our looks he just assumed and seemed very sure that we cannot afford to buy a BMW! so dear Peter, guess what? we headed straight to another dealership and got a Mercedes-Benz AMG GLC and a c;) I work in the customer service business myself so nothing upsets me more than an arrogant and unwelcoming salesperson
When my sunroof shade broke, I brought it to Irvine BMW to have it repairedThe repair was going be expensive, but Irvine BMW went to bat for me and got BMW corporate to cover the repairRichard was my service adviser and did a great job for meI really appreciate that Richard went the extra mile to ensure that I was provided with a loaner car and provided me with regular updates since parts had to be ordered and the repair required a couple of weeks to complete
I drop off my car for servicemy zadaptive headlamp is not working while im driving but you can only notice when its gets dark
I told everything what they need to know about the problem to
MR*** *** yesterday
*** *** called me today and there is no problem on the vesicle
I asked, did technician, test drive the car to make sure its works properly?
he said NOthey tested with the computer
I asked, than how do you so sure, with out driving my car?
I told him that, they have to turn steering wheel while you are driving,
and than they will see the headlamp will not aiming to the same direction
but he said, we tested on the computerthere is no problem
I drove my Zwith this problem about a week because I have to reserve for loaner vehicle week ahead
I am the owner, and I know exactly what the problem is so I told them everything
they did not try enough to check or find the problem I guess
plus seems like, this guys ***
Just leased an XBMW from Irvine BMWI inquired as to whether they provided free complimentary car washes on a drop in basis for their customersI was told NOOnly with serviceWhat BSOther BMW dealers offer this, why not? I have a Toyota from Irvine Toyota, they provide drop in free car washes anytimeReally Irvine BMWMight be a good reason to choose you dealer wisely“Buyer’s Remorse”
They sold me car with defect which I found out after couple of month of driving and now they do not want to fix itDo not buy car from here
We took the car for a final inspection and the car was immaculate other than a couple of tires that according to the inspector were worn outThe inspector mentioned that the windshield had a rock chip and we have had an insurance agency take a look at it and followed the proper protocols to fill in the minuscule chip (1/mm )The inspector proceeded to ignore our discontent and after making me wait for more than hr said that I had to agree otherwise I could leave the car there but that I would be responsible for it until someone else inspected it
Irvine BMW
After filling out all financing paperwork, agreeing on price, running and passing credit check (we frankly were going to pay cash, but they insisted we had to do credit check) Dealer changes deal agreed upon I walked out of dealership Manager calls over minutes later I had already driven to the Porsche dealer and test drove a 2x more expensive car by the time he called I end up buying the Porsche that day When he called he was argumentative yet claimed to be trying to apologize - funny how he never said "I am sorry" and instead tried to justify what they did (some apology)
Finally he says he called to offer original item they agreed to Like really? - if you really wanted to apologize and offer me what you originally agreed to, after effectively entering enter a contract with me by running my credit that I met your stated criteria by a huge margin; he should have done so before I was even able to drive off the lotDon't waste your time with these people They are dishonest and unethical After they get your credit score they will renig on what they agreed to
Here's what they claim: "We have a strong and committed staff satisfying our customers' needs." It couldn't be further from the truthThey lie and don't careMy first and last experiences at Irvine Mini:
I bought my car from a private owner two years old Read in the manual that it has a feature that opens the sunroof and windows when you press and hold the keyTried several times, rereading the manualCalled Irvine Mini, couldn't tell me over the phone, had to bring it inBrought it in and they said the original owner never "activated that feature" and it'd be $Hard to believe when he paid $39,back in Told them I can live without itOne day I unlocked my car and guess what? The sunroof and the windows openedI swore I'd never go back there but I thought they'd stand behind the recall notice they sent me: wrong! The power steering fan makes noise and my mechanic said a client of his got it covered because the warranty covers the pump, fan and any wiring which the notice statesIrvine Mini said it's not power steering pump was not the same as they one on the recall notice (even though I got a notice with my vin on it)Hard to believe that Mini doesn't know which parts they put on their cars but the dealer claims they send the notice out to everyone that has a car in that yearHow stupid is that?
They were going to charge me $diagnosis fee unless I paid $for the fan or any of the $of recommended workThe car is not even worth that muchI would have gotten the tires and the brakes ($1000, since their prices on those two things are not over inflated like the rest of the repairs), but since I can't trust them and they are not the least bit accommodating, I didn't and I didn't bother to look at the new Mini's while I was thereThe notice states to call Mini Cooper Customer Relations and the NHTSA if they don't fix the issue so I did and nothing was doneThe NHTSA gave me a claim number and told me to call Mini with itThey took the number and said it's still up to the dealer and they didn't change their mind about it when I told them I made a claim The service manager did finally waive the $diagnosis charge So I took it in for nothing but to be treated poorly Oh I did get to drive a loaner for two days...big deal, not like I want one nowIn summary $($for the bull-loney "feature activation" and $for the fan) is worth it for them to lose a customerIn a market where their value has decreased due to competition, you would think it'd be worth it to them
I paid for a cheand replacement of a brand new batteryI was driving the car on the coast line right after brought it back from the dealer and the system start to have issue, first the suspension damping malfunction, car couldn't go to Sport mode, then the transmission malfunction, steering wheel stability malfunction, A/C went off, gas pedal not responding and then car just went into a completely no electricity, disable mode.
The iDrive shut off the whole car and I completely lost control of it, just like how it happened in the movie "Fast and Furious"I have to leave the car to send my parents to safe place and got my technician tow it back to BMW Irvine.
I was very upset as I just purchased the car from an authorized dealer, paid for inspection and battery replacement and to be sent back on the road by the dealer to put my family at risk as the car shut down
After the the car was towed back to the dealer, the dealer also said there were other things to
Hello
To begin with a brief background about my self
I am a double board certiified MD in Neuropsychiatry and Sleep Medicine and also A Forensic Expert for the State of CA
We have been loyal BMW customers for over years having bought more than BMWs or so
We went to Irvine BMW and were greeted by a salesperson who took us to this other saleperson at the desk named Montaya
The sales person asked Montaya if he could help me, my wife and our yr old, Montaya curtly replied "Why Cant you" After the other sales person explained why, he made us have a seat
From the get go, Montaya at Irvine BMW was rude, condescending, tone of voice was irritable and made poor eye contact
Initially we dismissed it off, when we asked about vehicles, I told him the two I liked and he quoted the price and mentioned "These are non negotiable prices" We had not even asked him if the prices could be bought down
Long story short this behavior continued and he had someone named Peter show us one car, then we went back to him
He went to appraise our Car BMW 535i White with beige interior, Nav, rear view cam etc and in pristine condition and started talking down about the car and then demanded me "Get your registration" " Give it to me"
I didnt hear any please or anything customer friendly
when We went back in, my wife and daughter decided to stay back outside due to his behavior
He went to his manager came back with the appraisal and threw the paper at me at which point I became assertive and said there was no reason for BMW customer service to behave this way
He ignored and kept looking at the computer screen
I requested to see his Boss, he said he will call his Manager Fred who came to me and started saying oh you are from a different country and maybe he doesnt know how to talk its unlike Montaya, I understand because I am from South Africa
I told him its not a cultural issue its a customer service issue, Fred went on to say My Teen Son behaves this way sometimes with me" I reminded Fred that Montaya was not his son nor was he a teenager at which point Fred said he was born and raised here and implied somehow this whole thing was our fault
Please give me a formal grieviance against Montaya and Manager Fred for being dismissive and making it a race and cultural barrier
Sincerely
Dr *** MD
I Purchased a Bentley Continental from Shelly GroupI went and looked at the vehicle I had spoke with the sales person (***) he had told me about the car I was looking at was traded in from one of his previous clientsThe dealership had put a bunch of money into the car to rehab it and the only thing that the he said the vehicle needed was tintAs the windows were cloudedWe then went and test drove it, and went through the financing processOnce I was approved, I took delivery of the car, but before we drove off, we were missing a floor matWe went to our local high end tint shop to get the tint issue fixed and after full examination by them they notified us that the double paned windows were leaking creating condensation in between the windowsI've been in contact with the dealership after a month of chasing them, they had the car picked upNow after several emails and phone calls more than a week laterStill nothing from the General Manager (*** ***)