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Keith Armentor Construction, Inc

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Reviews Keith Armentor Construction, Inc

Keith Armentor Construction, Inc Reviews (6)

I placed an order on August 3, On 8/23/I filed a complaint because I had not received the items and had been unable to reach the businessOn 8/24/they contacted me and sent me part of the order and said the rest would be on the wayIt is now 10/6/and I have still not received the rest of the orderI wrote them on 10/2/asking for the status and have not heard backOrder #*** Please either send me the rest of the order or refund my moneyAlso, please let me know if you are still in businessI used to order from you all the time, but if you are no longer filling orders, I will have to find another supplierYesterday I ordered Kitkat bars from England via Amazon for Halloween because I did not want to risk ordering from you.Regards,*** ***

The customer has been in communication with us since 07/09/
We have received no phone calls from this customer since 11/17/
We have responded to all customer inquiries and regret that the customer has been so upset over the past week
A refund was issued before receiving the Revdex.com complaint
dated 9/8/
The refund should appear on the customer credit card by Thursday 09/10/
The following is a detailed history of customer inquiries and our responses starting 07/09/
I still haven't received my ordermessages
*** *** Thu, Jul 9, at 1:PM
To: [email protected]
I still haven’t received my order, Could you please check on it, Thanks
Our Response Friday 07/17/15:
Freeling CustomerCare Fri, Jul 17, at 9:PM
To: *** ***
Hey ***l,
Sorry for the delay with your order and responding to you
We are still dealing with the same issues that plagued during the past year
We thought they would be resolved by now but not yet
It is damn hot where you are located!
We expect to ship your order within the next ten days or sooner if possible
Again, our apologies for the delays
With Best Regards,Brian ***Peanut Free Planet
Customer response Monday 07/20/15:
*** *** Mon, Jul 20, at 10:AM
To: Freeling CustomerCare
I would like to add a couple items that were out of stock but are now in stockI also wanted to check and make sure I ordered the coolerPlease call me at *** thanks
***l
Our Response Monday 07/20/15:
Freeling CustomerCare Mon, Jul 20, at 11:AMTo: *** *** ***l,
Yes you did order a cooler. What items would you like to add? And only other thing I need to add is the digit security code for your Discover card
Denise
Customer Response Tuesday 07/21/15:
*** *** Tue, Jul 21, at 10:AM
To: Freeling CustomerCare
Actually never mind
Customer Response Thursday 08/13/15:
Extremely disappointed that I haven't received my order from Jun
messages
*** *** Thu, Aug 13, at 11:AM
To: Freeling CustomerCare
I still haven't received my order and I paid for it on Jun for the amount of through PayPalI was told it was going to be shipped on July It now the middle of AugustMy kids are super disappointed and ask me several times a day about thisI paid for the cooler alsoI'm not really sure what going on? I have ordered from you for years and I'm extremely frustrated at this point
***l
Our Response Thursday 08/13/15:
Freeling CustomerCare Thu, Aug 13, at 12:PM
To: *** ***
***l,
We are still behind with orders especially those with items from Canada (Nestle, Mars, Quaker). We are getting items in but not enough to work thru the back log of orders we have. This has been a very frustrating several months. We will ship your order just as soon as we can. We did not anticipate this taking so long - thought we would be thru this by now
I am sorry for this long delay
Denise
Customer Response 09/03/15:
Still not received my order from June messages*** *** Thu, Sep 3, at 8:AM
To: "[email protected]"
I have called and emailed you several times about my orderIf you do have stock of the items and can process it can you add two orders of milk chocolate skippers and add it to the credit cardIf your not able to process the order anytime soon could you please credit back the credit card for the full amount***l
Our Response 09/03/15:
Freeling CustomerCare Thu, Sep 3, at 10:AMTo: *** *** ***l,
I can add the skippers to your order. All I need is the digit code on the front of your Discover card
Also - want to make sure you did receive my email from 8/- we are still in this same senerio
Denise
Shortly after this response was sent, Denise left for the weekend to put her mother into assisted living
Customer Response 09/03/15:
*** *** Thu, Sep 3, at 1:PM
To: Freeling CustomerCare
When does it look like you can ship it out? If it's going to be another month I think I will cancel the order and get a refund
We did not respond to this email
Customer Response 12:08pm 09/04/15:
Cancel the ordermessages*** *** Fri, Sep 4, at 12:PM
To: Freeling CustomerCare
Please cancel the order and credit back my credit card for the amount of $I don't believe that you'll ever actually send out my order from June
***l
Customer Response 12:30pm 09/04/15:
Please cancel my order from June message*** *** Fri, Sep 4, at 12:PM
To: Freeling CustomerCare
If I don't get a refund I will file a claim against you with the Revdex.com and my credit cardI see you already have several claims against youI don't know if your going out of business or what? Even though I have ordered from you for years and have spent quite a bit, I can see that you are not going to ever make good on my order and don't feel comfortable ever ordering from your company againPlease refund my credit card from June for the amount of $
***l
The customer filed the Revdex.com complaint 01:08:46pm 09/04/
Our response after Observing a succession of emails from the customer and not seeing the 12:email:
Freeling CustomerCare Fri, Sep 4, at 1:PM
To: *** ***
Hi ***l,
Denise left yesterday before you sent your reply to put her mother in assisted living
She is out until at least Monday
She is not ignoring you
We have every intention of filling your order if you will allow us to do it
The past year has been extremely difficult for Heather and I personally and professionally and we are sorry that orders and customer service have been affected
If you would like us to fill the order, please let us know
If you would like a refund, we cam do that as well
With Best Regards,Brian ***Peanut Free Planet
Customer's final response 16:38pm 09/04/15:
YES Cancel the order and refund my credit card as soon as possiblemessage*** *** Fri, Sep 4, at 4:PM
To: Freeling CustomerCare
If items are out of stock you can’t even order them from your website periodIt has been three months now since my orderYou personally said it would go out within ten days back in JulyI’m really sorry about Denise’s mother and your personal problemsI really don’t understand why I was allowed to even purchase this items to begin with and given hope they would actually arriveMy money has been held for three months nowI’m so upset and disgusted by the whole thingIt all started back in June when I was trying to order candy bars for my daughter and her friendsThis was for her birthday back in JuneShe has asked over and over again and checked the front step like one hundred times. YES I WANT A REFUND!!!!!!!!!!!!!!!!!!!!!! I’m furious that my daughter has not received her items when she doesn’t have may other options that she can eatIt was extremely embarrassing to not have this items for her partyI thought your company was awesome a few years ago and I’m just totally disgustedI only wrote this because I wanted you to know that your actions actually hurt peoplePlease refund my credit card as soon as possible
We processed the refund on 09/08/at 11:52am before receiving the Revdex.com complaint
Payment Date Payment Type Payment Amount Paid Via09/08/11: CREDIT $ Discover *** AuthCodeTransID ***
We are sorry that all this has occured and wish that we would have been able to ship the customer order in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We received an email from this customer on 8/We have no record of an email from 8/There was no one responding to email over the weekendWe are sorry for the delay with the orderWe are still dealing with issues that have plagued our company since last summerWe are reaching out to the
customer today to resolve the situation

While we regret that we were not able to satisfy the customer's demands, we must clarify a  few things.1. At no time was the order canceled nor was the customer's history deleted. This is a material misrepresentation. The customer acknowledges the order still being open in her phone message...

dated 10/23.2. The customer charged back the order the same day she placed this Revdex.com complaint, leaving our company no time to respond to the complaint. The customer was disingenuous in her request for a refund.Date : Oct 23 2015 06:32:46 PM From : [redacted] ([redacted]) To : Brian [redacted] (131721[redacted])
"Hi this is [redacted] regarding order number
[redacted]. I have already sent an email did not receive a reply and I
ordered on September 24. It's been almost a month it's in the status is
still processing. I would like to hear back from you regarding this
order. If it's delayed and I will receive it as long as I know that
that's fine and if I do not hear from you by Monday I am gonna put a
dispute on my credit card since I have attempted to both call and email
with no response. Thank you." The customer was contacted on 10/29 via phone to see if she wanted her order for Halloween, but she declined.

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Address: Route 7 Box 259G Bird Branch Road, Pineville, Kentucky, United States, 40977

Phone:

9723864 0 0
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