We received an email from this customer on 8/We have no record of an email from 8/There was no one responding to email over the weekendWe are sorry for the delay with the orderWe are still dealing with issues that have plagued our company since last summerWe are reaching out to the customer today to resolve the situation
While we regret that we were not able to satisfy the customer's demands, we must clarify a few thingsAt no time was the order canceled nor was the customer's history deletedThis is a material misrepresentationThe customer acknowledges the order still being open in her phone message dated 10/The customer charged back the order the same day she placed this Revdex.com complaint, leaving our company no time to respond to the complaintThe customer was disingenuous in her request for a refund.Date : Oct 06:32:PM From : [redacted] ( [redacted] ) To : Brian [redacted] (131721***) "Hi this is [redacted] regarding order number ***I have already sent an email did not receive a reply and I ordered on September It's been almost a month it's in the status is still processingI would like to hear back from you regarding this orderIf it's delayed and I will receive it as long as I know that that's fine and if I do not hear from you by Monday I am gonna put a dispute on my credit card since I have attempted to both call and email with no responseThank you." The customer was contacted on 10/via phone to see if she wanted her order for Halloween, but she declined
We received an email from this customer on 8/We have no record of an email from 8/There was no one responding to email over the weekendWe are sorry for the delay with the orderWe are still dealing with issues that have plagued our company since last summerWe are reaching out to the customer today to resolve the situation
While we regret that we were not able to satisfy the customer's demands, we must clarify a few thingsAt no time was the order canceled nor was the customer's history deletedThis is a material misrepresentationThe customer acknowledges the order still being open in her phone message dated 10/The customer charged back the order the same day she placed this Revdex.com complaint, leaving our company no time to respond to the complaintThe customer was disingenuous in her request for a refund.Date : Oct 06:32:PM From : [redacted] ( [redacted] ) To : Brian [redacted] (131721***) "Hi this is [redacted] regarding order number ***I have already sent an email did not receive a reply and I ordered on September It's been almost a month it's in the status is still processingI would like to hear back from you regarding this orderIf it's delayed and I will receive it as long as I know that that's fine and if I do not hear from you by Monday I am gonna put a dispute on my credit card since I have attempted to both call and email with no responseThank you." The customer was contacted on 10/via phone to see if she wanted her order for Halloween, but she declined