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Keith D. Weiner & Assoc. Co. LPA

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Reviews Keith D. Weiner & Assoc. Co. LPA

Keith D. Weiner & Assoc. Co. LPA Reviews (15)

Dear [redacted] : We are in receipt of the complaint you filed with the Revdex.com on May 4, I have reviewed your account and listened to your April 12, call with our collector Mike S*As Mike explained in his call with you, this file was placed with us by [redacted] *** with the request that we move forward with suit unless we are able to obtain voluntary payment of the balance dueOur firm does not have authorization from [redacted] to accept payments as low as those that you proposedVoluntary payments large enough to pay the balance within a year are generally required in order to stop a lawsuit from being filedThis is why Mike indicated that he could not accept payments as low as you proposed and continued to work with you to put together a payment plan that would be sufficient to avoid a lawsuitDuring the call, Mike mentioned that if you were able to make the larger payments, you would be able to avoid having a judgment on your credit reportMike was referencing the fact that some credit bureaus do seek out information about judgments directly from the courts and report those, so if a suit was filed against you and the court subsequently granted judgment in that case, a credit bureau could obtain that information from the court and subsequently report itBased on your complaint, I think you may have thought that we were reporting this debt to a credit bureauI apologize if this was confusingWe do not report to credit bureaus and I have asked Mike’s supervisor to review our policy on credit bureaus with himAt this time, your account is in a voluntary repayment plan, which you set up with Mike during your call, and no lawsuit has been filed against youI understand that you have requested a payment plan with lower payments, but this would not be acceptable to [redacted] ***In his conversation with you, Mike offered a payment plan with payments as low as [redacted] allows, in which a portion of the balance due will be forgiven if all payments are made timelyGiven these circumstances, we cannot accept a payment arrangement with smaller payments than your current planThis is a debt collection law firm and this communication is an attempt to collect a debt Any information obtained will be used for that purpose Sincerely yours, Jessica DL [redacted]

Our firm has reviewed the complaint submitted by Ms [redacted] on 1/27/The arguments in her complaint have been previously addressed by our firm and the courtsMs [redacted] ’s complaint refers to a case that was filed against her in Ms [redacted] appeared in the case and raised numerous objectionsThe Court found her arguments to be without merit and entered judgment against her following a trial in Our firm has not been involved in any legal action against Ms [redacted] since that judgment was satisfied by a garnishment in Ms [redacted] made numerous objections during the course of the garnishment, each of which was overruled by the CourtShe has continued to write to our firm after the satisfaction of judgment was filedMs [redacted] ’s arguments have been considered and rejected by the CourtOur own investigation of the matter concluded that her claims are baselessHaving determined that her allegations are without merit, we are treating this matter as closed

Attached is the letter summarizing the resolution, which we have also mailed to Mr***Our firm contacted our client with the information in the complaint and other details of the file, including Mr***'s personal circumstances and payment history, and was authorized to reduce the interest rate to 4% from the date of judgmentThis resulted in a balance reduction of approximately $10,Our office contacted Mr [redacted] and explain the resolutionWith this adjustment, Mr [redacted] will have this account paid in full in October if he continues to make payments according to his payment planMr [redacted] indicated that he is satisfied with this adjustment and will continue to make payments through October This is a debt collection law firm and this communication is an attempt to collect a debt Any information obtained will be used for that purpose

KWA investigated the matter and determined that the collector accurately described client requirements and was not rude during phone calls. Please see attached letter. Our office is in receipt of the RevDex.com complaint you filed on July 24, 2017, in which you stated that our... collector was rude during your call on the same date. Your complaint also states that the collector requested your paystubs and refused to consider your expenses in rejecting your payment plan proposal of $50 per month. You also listed the debt as disputed in your complaint. I am therefore enclosing documentation to verify the debt. I have reviewed your call with the collector. As he correctly stated, we cannot consider a payment plan below $200/month without supporting documentation, which must include paystubs. When you asked if the collector would consider your expenses, he accurately indicated that you may submit whatever additional documentation you feel is relevant. If you would like to submit additional information with your paystubs although it is not required, such as a list of expenses or other relevant information, we will consider that as well. Please remember, however, that unless the documentation you submit includes pay stubs, we will not be able to consider a payment plan proposal below $200/month. Because my review did not find that the collector was rude or inaccurate during his conversation with you, I am marking this complaint as closed. This is a debt collection law firm and this communication is an attempt to collect a debt. Any information obtained will be used for that purpose. Sincerely yours, Michael S. B [redacted]

This rebuttal was received by Revdex.com via email from the consumer.Hello,I just seen you guys had sent a email saying you closed my complaint, saying it was resolved?! No! It was far from resolvedAfter being sent a letter by the collections company which itself claimed they are standing behind their employee and that they sent a debt validation letter along, which mind you I asked for when they first started contacting me a few months ago threatening me with a lawsuit where I will pay "double or triple the amount"The debt validation letter is NOT one at allI can send you it and see for yourselfThis company has now resorted to calling me from several different phone numbers (which I verified to be theirs)They call multiple times during the day when they know I am at work, as soon as I answer they hang upIf I don't answer they go to voicemail and not leave a messageI am still very much dissatisfied with how this company is handling my complaintNot one supervisor or manager has reached out to me to speak about this matterHow am I supposed to make payments on something when they are refusing payments?! They want my paystubs so they can see if I can pay more then $200 a month but does not want my current billsWon't explain to me what their algorithm is to determine if they demand I pay moreThey hang up on you if you ask a question and want an answer, claim "I'm not arguing with you" then hang upAll I do I ask questions and never receive an answer, they are the only ones allowed to do soThat's not communicationI'd prefer to be called between 11:am and noon, or after 4:30pm on my cell ***

See attached letterInvestigation did not find any indication that the file was handled improperly

Please see the attached response mailed to the debtorOur office contacted our client, the City of ***, regarding the debtor's responseThe City of *** stated that it's employees had discussed the file with the debtor over the phone and indicated that while the City will accept payments, it will not agree to the payment arrangement proposed by the debtor

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called the City of *** tax department (the "client") and they were fine with a $monthly payment Yet, in the response I received from Keith Weiner and Associates here, they claim that they are working based on the needs of their "client." Well, their client - the City of *** - is fine with $per month It's Keith Weiner and Associates who wants the monthly payment higher, presumably because they get a bigger payment themselves if they get this debt paid off sooner I'd appreciate some honesty here Thanks!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Attached is the letter summarizing the resolution, which we have also mailed to Mr. [redacted]. Our firm contacted our client with the information in the complaint and other details of the file, including Mr. [redacted]'s personal circumstances and payment history, and was authorized to reduce the interest...

rate to 4% from the date of judgment. This resulted in a balance reduction of approximately $10,000. Our office contacted Mr. [redacted] and explain the resolution. With this adjustment, Mr. [redacted] will have this account paid in full in October 2016 if he continues to make payments according to his payment plan. Mr. [redacted] indicated that he is satisfied with this adjustment and will continue to make payments through October 2016. This is a debt collection law firm and this communication is an attempt to collect a debt.  Any information obtained will be used for that purpose.

[redacted]
 
This consumer has obtained legal counsel to represent her in
this matter. As such, we cannot communicate directly with her without violating
the law. Further, we cannot discuss the underling matter without obtaining a
waiver from the consumer as the firm is...

restricted by applicable federal law.
The firm is more than willing to provide a more through response to the
consumer, and we are currently drafting that response to send to her designated
counsel.
 
In reference to the allegations that the consumer was
treated in an unprofessional manner, I have reviewed all of the phone calls
between the consumer and our employee. Our firm utilizes a VoIP phone system to
record all inbound and outbound calls. By searching the system with the
consumer’s phone number, I determined that our employee was in contact with the
consumer four (4) times since February of 2015. I reviewed each of those calls
and determined that our employee was courteous and patient; he merely attempted
to explain the situation to the consumer.
 
Please let me know if any additional information is needed.
Thank you.
 
Sincerely,
 
[redacted]

[redacted] [redacted] [redacted] [redacted] 
[redacted] 
[redacted] [redacted]...

[redacted] Apr 14, 2017 [redacted] [redacted] [redacted] [redacted] RE: City of [redacted] Our File No: [redacted] Dear [redacted]: Our office is in receipt of your Revdex.com complaint dated March 7, 2017. I have reviewed the complaint, the file, and the phone calls you reference in the complaint. I have concluded that our collectors handled your file appropriately. It seems that there may have been some confusion about how your payment arrangement was set up. Our office does not set up ongoing automatic withdrawals. We set up individual check payments with you by phone. Mr. D[redacted] had scheduled a series of checks for your account, with the last check dated in February. He therefore needed to contact you in March to set up additional check payments to prevent you from defaulting on your payment arrangement. I see from reviewing your file that you have recently set up check payments through our website. If you do not wish to speak to a collector by phone, this is another way that you can make payments timely. Your complaint indicates that you were frustrated by the fact that your payment amount was scheduled to increase. Our records indicate the $50/month payment arrangement was set up on a temporary basis with the intention of increasing the payment amount in the future, as Mr. D[redacted] referenced during the call. While I understand that a payment increase may be difficult, our collectors are also required to follow firm policy and client instructions when setting up and continuing payment arrangements, as Mr. D[redacted] and Mr. H[redacted] did in this instance. This is a debt collection law firm and this communication is an attempt to collect a debt. Any information obtained will be used for that purpose. Sincerely yours, Jessica *. L[redacted]

KWA investigated the matter and determined that the collector accurately described client requirements and was not rude during phone calls. Please see attached letter. Our office is in receipt of the Revdex.com complaint you filed on July 24, 2017, in which you stated that our...

collector was rude during your call on the same date. Your complaint also states that the collector requested your paystubs and refused to consider your expenses in rejecting your payment plan proposal of $50 per month. You also listed the debt as disputed in your complaint. I am therefore enclosing documentation to verify the debt. I have reviewed your call with the collector. As he correctly stated, we cannot consider a payment plan below $200/month without supporting documentation, which must include paystubs. When you asked if the collector would consider your expenses, he accurately indicated that you may submit whatever additional documentation you feel is relevant. If you would like to submit additional information with your paystubs although it is not required, such as a list of expenses or other relevant information, we will consider that as well. Please remember, however, that unless the documentation you submit includes pay stubs, we will not be able to consider a payment plan proposal below $200/month. Because my review did not find that the collector was rude or inaccurate during his conversation with you, I am marking this complaint as closed. This is a debt collection law firm and this communication is an attempt to collect a debt. Any information obtained will be used for that purpose. Sincerely yours, Michael S. B[redacted]

Dear [redacted]: We are in receipt of the complaint you filed with the Revdex.com on May 4, 2016. I have reviewed your account and listened to your April 12, 2016 call with our collector Mike S[redacted]. As Mike explained in his call with you, this file was placed with us by [redacted]...

with the request that we move forward with suit unless we are able to obtain voluntary payment of the balance due. Our firm does not have authorization from [redacted] to accept payments as low as those that you proposed. Voluntary payments large enough to pay the balance within a year are generally required in order to stop a lawsuit from being filed. This is why Mike indicated that he could not accept payments as low as you proposed and continued to work with you to put together a payment plan that would be sufficient to avoid a lawsuit. During the call, Mike mentioned that if you were able to make the larger payments, you would be able to avoid having a judgment on your credit report. Mike was referencing the fact that some credit bureaus do seek out information about judgments directly from the courts and report those, so if a suit was filed against you and the court subsequently granted judgment in that case, a credit bureau could obtain that information from the court and subsequently report it. Based on your complaint, I think you may have thought that we were reporting this debt to a credit bureau. I apologize if this was confusing. We do not report to credit bureaus and I have asked Mike’s supervisor to review our policy on credit bureaus with him. At this time, your account is in a voluntary repayment plan, which you set up with Mike during your call, and no lawsuit has been filed against you. I understand that you have requested a payment plan with lower payments, but this would not be acceptable to [redacted]. In his conversation with you, Mike offered a payment plan with payments as low as [redacted] allows, in which a portion of the balance due will be forgiven if all payments are made timely. Given these circumstances, we cannot accept a payment arrangement with smaller payments than your current plan. This is a debt collection law firm and this communication is an attempt to collect a debt.  Any information obtained will be used for that purpose.                                         ... Sincerely yours,                                         ... Jessica D. L[redacted]

Our firm has reviewed the complaint submitted by Ms. [redacted] on 1/27/16. The arguments in her complaint have been previously addressed by our firm and the courts. Ms. [redacted]’s complaint refers to a case that was filed against her in 2010. Ms. [redacted] appeared in the case and raised numerous...

objections. The Court found her arguments to be without merit and entered judgment against her following a trial in 2013. Our firm has not been involved in any legal action against Ms. [redacted] since that judgment was satisfied by a garnishment in 2013. Ms. [redacted] made numerous objections during the course of the garnishment, each of which was overruled by the Court. She has continued to write to our firm after the satisfaction of judgment was filed. Ms. [redacted]’s arguments have been considered and rejected by the Court. Our own investigation of the matter concluded that her claims are baseless. Having determined that her allegations are without merit, we are treating this matter as closed.

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Address: 2333 Fairview Dr, Cleveland, Ohio, United States, 89701-5858

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