[redacted] This consumer has obtained legal counsel to represent her in this matterAs such, we cannot communicate directly with her without violating the lawFurther, we cannot discuss the underling matter without obtaining a waiver from the consumer as the firm is restricted by applicable federal law The firm is more than willing to provide a more through response to the consumer, and we are currently drafting that response to send to her designated counsel In reference to the allegations that the consumer was treated in an unprofessional manner, I have reviewed all of the phone calls between the consumer and our employeeOur firm utilizes a VoIP phone system to record all inbound and outbound callsBy searching the system with the consumer’s phone number, I determined that our employee was in contact with the consumer four (4) times since February of I reviewed each of those calls and determined that our employee was courteous and patient; he merely attempted to explain the situation to the consumer Please let me know if any additional information is needed Thank you Sincerely, [redacted] ***
[redacted] This consumer has obtained legal counsel to represent her in this matterAs such, we cannot communicate directly with her without violating the lawFurther, we cannot discuss the underling matter without obtaining a waiver from the consumer as the firm is restricted by applicable federal law The firm is more than willing to provide a more through response to the consumer, and we are currently drafting that response to send to her designated counsel In reference to the allegations that the consumer was treated in an unprofessional manner, I have reviewed all of the phone calls between the consumer and our employeeOur firm utilizes a VoIP phone system to record all inbound and outbound callsBy searching the system with the consumer’s phone number, I determined that our employee was in contact with the consumer four (4) times since February of I reviewed each of those calls and determined that our employee was courteous and patient; he merely attempted to explain the situation to the consumer Please let me know if any additional information is needed Thank you Sincerely, [redacted] ***