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Keith Kirk Upholstery Service

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Keith Kirk Upholstery Service Reviews (2)

This is *** with Keith Kirk Upholstery Service *** *** called me for an estimate on recovering his 68' Firebird seats I gave him a preliminary estimate, sight un-seen over the phone, of $500-dollarsThis with him providing his own covers A couple weeks
later, he came by the shop to drop them off for the repairs Upon initial inspection, further damage was noticedSeats were in very poor condition After over four decades and previous repairs, condition could not be determined without further inspection I suggested we completely strip the seat to the bare frame, he agreed At that point, no timeline was discussed. The employee assigned to the job was off a few days due to personal reasons *** ***e called a few times When the seats were stripped down and prepped for inspection (4/Hrslabor), *** called and decided to pick the seats up because he said it was taking too long Labor for the tear down and preparation was a total of $dollars in labor He was not satisfied with how long it had taken so we told him $dollars He continued to argue with me on the pricing so I asked him to bring me $dollars and to come get the seats When he arrived to pick them up, *** wrote him a ticket for $dollar and helped him load them in his truck Tank you for your time and let me know what I can do to help resolve this matter Sincerely, *** ***

Complaint: [redacted]
I am rejecting this response because:I agree with everything stated by [redacted] except for the part about the employee being off for a few days.  I was expecting a call back with estimate for additional repairs from [redacted] within 1-2 days of dropping off thr seats.  When I did not hear from him I called and spoke directly with [redacted] 3x over the following week.  Each time [redacted] said the seats were apart and he was going to talk to Keith to get estimate and call me right back.  After the 3rd time not getting a call back I waited several hours and then called back and requested to pick up my seats.  I was never told there would be a charge to tell me what was needed for the seats.  [redacted] removed the cover of the worst seat when I dropped them off in about 10 seconds and said I needed spring repair and foam so I don't believe it took 4 hours to determine this considering there was no time spent getting cost of replacement parts.For comparison I took the seats to another shop the saturday after I picked them up from [redacted].  They called me back a couple hours later with an estimate for overall repairs which I agreed to.  The seats were ready the following friday (even with thanksgiving day) and have already been put back in vehicle.Thanks Harry
Regards,
[redacted]

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Address: 6316 Levy County Line Rd, Burleson, Texas, United States, 76028-2813

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