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Keith Morgan Roofing

Address on File with BBB, Macon, Georgia, United States, 31210

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Reviews Roofing Contractors Keith Morgan Roofing

Keith Morgan Roofing Reviews (%countItem)

Company agreed to repair roof in October.Deposit made.January and work has not begun. Several promises to start but nothing done.
Entered into contract with company to repair roof in October 2017. Paid $6000.00 deposit and told work would begin in about three weeks. It is now January, 2018. Several promises to begin work have not materialized. Attempts to contact via phone and emails have gone unanswered. Last communication was told that work would begin on Thursday, January 25, 2018. No one showed up. Called and got no answer. Left message and got no call.

Desired Outcome

I would like the company to either repair my roof as stated in the contract or return my deposit.

Signed agreement and paid deposit to replace roof... it's been almost 4 months and no work has begun... trying to communicate is a nightmare... constant excuses.

11/07/17 signed contract Keith Morgan new 30 yr roof replacement. Check Deposit $5929.50. approximate start date 11/15/17. cashed check/no work.
My problem began with Mr. when he cashed my check on the 11/13/17. Work was to start 11/15/17. On 11/17/17 I called Mr. for a status update and his voicemail was full. I also texted him the same day and I received no response. On 11/28/17 I called Mr. again and at 10:28 am, I received a text in response to my phone call advising me to "give him one second please." I later received a text with a phone number and the name ***. I called the number provided and talked to Ms *** the office manager. Ms. did not provide me with a status on when work would start on my roof but she did provide weather updates. On 12/4/17, I texted Ms. at 6:23 pm, asking for a status date and approximate date when work would start on my roof and requested a phone call from Mr.. I never received a response. The voicemail boxes were full. On 12/14/17 I texted Ms. again requesting a phone call about the status of the work on my roof. Ms. sent a text back on the same day advising that he would contact Mr. and had hoped I had been contacted because Mr. had advised her he would contact me. In a later thread of text messages the same day, Ms. advised me that Mr. advised that the work on my roof would start the following Sunday. Mr., the Project Manager called on 12/17/17 and advised that the workers would be dropping a bin off at the house for when the work started. The crew did drop off a red bin already full of roofing materials on 12/17/17. I requested the workers remove the full bin from my property and provide an empty bin. I attempted to call Mr. but his voicemail was not set up. Mr. eventually advised that the crew would be coming out on 12/23/17 and the work would be completed on 12/24/17. On 12/20/17, Mr. advised me the work on my roof would be completed by the new year but did not provide a start date. Throughout this process, I have provided a payment of $5,929.50 (which has cleared my bank account), had multiple conversations with multiple employees from this company regarding the status of my roof repairs and no work has started on my roof. Every time I receive a response from an employee, I receive an apology along with an excuse that includes something going on in their personal lives. It has been almost two months since I paid Mr. and no work has been started or completed. I am requesting a refund of my $5,929.50 and for the company to remove the bin from my yard.

Desired Outcome

I am requesting a refund of my $5,929.50 and for the company to remove the bin from my yard.

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Address: Address on File with BBB, Macon, Georgia, United States, 31210

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