Keith Roofing

We had a terrible experience with this contractor, and would recommend people stay away We hired Keith Roofing in March to fix cracks in our roof that were leaking water into our house during snowstorms We talked to several contractors and Keith Roofing gave us the highest bid ($2,753), but they assured us they would fix the leaking we were getting with snow When the work was done, Keith Jrtold us that the roof should be fine for at least the next several years, and maybe longerWhen the next snowstorm hit months later (Jan 2016), the roof started leaking in all the same places while the snow was still falling, and caused a ton of damage to our ceiling We had Keith’s workers come out to look at the roof again One of their workers told us the sealant they added months earlier had cracked, and they redid the repair We assume there are bigger structural problems going on with the roof, which Keith Roofing didn’t diagnose when they did the original workI had several conversations with Keith Srabout the failure of the repairs they performed, and he was consistently abusive, unprofessional and insulting He asked me, “Why did you call me in the middle of a snowstorm whining about your roof, and expect me to come out and fix your problems for you?” He said that *of course [redacted] our roof would leak in the middle of a heavy snowstorm- a very different message from the one his son pitched when they took the job Keith Sr.’s general attitude was that I was naïve and stupid for expecting the roof not to leak, and to prove this point he asked, “How long have you been a homeowner?” and, “What is your profession?” I’ve never dealt with a business owner as unprofessional as Keith Sr., and urge people to hire someone else- Mark S

We had a terrible experience with this contractor, and would recommend people stay away. We hired Keith Roofing in March 2015 to fix cracks in our roof that were leaking water into our house during snowstorms. We talked to several contractors and Keith Roofing gave us the highest bid ($2,753), but they assured us they would fix the leaking we were getting with snow. When the work was done, Keith Jr. told us that the roof should be fine for at least the next several years, and maybe longer.
When the next snowstorm hit 10 months later (Jan 2016), the roof started leaking in all the same places while the snow was still falling, and caused a ton of damage to our ceiling. We had Keith’s workers come out to look at the roof again. One of their workers told us the sealant they added 10 months earlier had cracked, and they redid the repair. We assume there are bigger structural problems going on with the roof, which Keith Roofing didn’t diagnose when they did the original work.
I had several conversations with Keith Sr. about the failure of the repairs they performed, and he was consistently abusive, unprofessional and insulting. He asked me, “Why did you call me in the middle of a snowstorm whining about your roof, and expect me to come out and fix your problems for you?” He said that *of course* our roof would leak in the middle of a heavy snowstorm- a very different message from the one his son pitched when they took the job. Keith Sr.’s general attitude was that I was naïve and stupid for expecting the roof not to leak, and to prove this point he asked, “How long have you been a homeowner?” and, “What is your profession?” I’ve never dealt with a business owner as unprofessional as Keith Sr., and urge people to hire someone else.
- Mark S