Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Multiple details listed by Keith's Appliances are inaccurate The following details are not accurateThe repair/service was for a over the range microwave not a refrigerator, as stated numerous time by Keith's Appliance The initial repair date was an evaluation The second repair date was cancelled by Keith's Appliances with an excuse given "no other technician available for your area and the one tech we have is sick"That repair date was pushed out another week The date that was reschedule on the behalf of Keith’s' appliances was not feasible to my schedule The third repair date was met with a technician that replaced the Magnetron for the microwave The technician attempted to wrap up and leave but I requested him to put the microwave parts back together first The technician they replied that some parts must have snapped off and broken upon opening the device The technician said that he would order the part and another service appt would be needed (a fourth appt) No contact was made by Keith's for at least two weeks At this point a month and a half has elapsed throughout the repair I called to find out when they would replace the broken element I was given a fifth appointment on specified date between the hours of 3-5pm in which the technician would call minutes ahead to a lot me time to be at the repair site I received a call from the Technician at 3:pm stating that he was already at the repair site and he would not be able to wait the minutes The technician made it clear that after this service call he is done for the day and seen I was not available at the exact moment I’d need to reschedule because he's done for the dayImmediately called and spoke with the same scheduling person Hope which offered different information Stating the technician has other jobs for the day, so he cannot wait for you I am left with a broken element to my appliance due to fault of the technician of Keith's Appliances The business is within 1/mile radius of my home but yet they are and were so difficult to work with, rude, faulty and unwilling to work with any working client for a service call Keith's appliance should not be in the service/repair business, they should only be in sales and they should let their customers know that repairs are very difficult and may result in damage to appliances Sincerely, [redacted] ***
Revdex.com ID # [redacted] Re: [redacted] March 24, On Wednesday, March 4, 2015, Ms [redacted] called our office requesting service for a [redacted] dryer that was not working After an explanation of the procedure and fees involved with an out-of-warranty service visit, an appointment was set for Tuesday, March 10th to evaluate the dryer The technician, [redacted] diagnosed the issue as a safety lock engaged prohibiting use of the machine As the technician is very familiar with this particular model of dryer, he easily recognized the problem The technician disengaged the lock, ran a brief (3-minutes) tumble cycle to ensure the machine ran properly, collected payment for the service rendered, and went on to his next scheduled stop On Wednesday, March 11th, Ms [redacted] called our office to discuss the invoice for the service call She spoke with our service associate, [redacted] ***, regarding her dissatisfaction with the amount charged vs the amount of time it took to fix the problem with the dryer At this time, Ms [redacted] informed us of her intent to request a stop payment on the check issued even though the dryer was working properly following the technician’s visitOn Thursday, March 12th, Ms [redacted] contacted our service department stating that the dryer was repeating the original behavior and not functioning Our service manager, [redacted] , informed Ms [redacted] that she would consult with the technician, and follow up as soon as she had a possible resolution Even after the customer confirmed that the original payment had been suspended, the service manager offered to send the technician back to check the dryer again The conversation concluded with the service manager promising to call Ms [redacted] back after consulting with the technicianIn the afternoon of March 12th, the service manager attempted to reach Ms [redacted] by phone with the intention of offering either another visit with the technician or verbal advice from the technician of how the customer could disengage the safety lock herself She left a message on Ms [redacted] voicemail asking for a return call to discuss the case As of yet, the customer has not returned the call
Revdex.com ID # [redacted] Re: [redacted] November 19, On Monday, October 20, 2014, Ms [redacted] called our office requesting service for an *** dryer that was not working An appointment was set for Saturday, October 25th to evaluate the dryer The technician, [redacted] ***, diagnosed the issue as a faulty thermal fuse, and entered the request to order the replacement part When attempting to order the thermal fuse, our parts manager, [redacted] , found that the part was on back-order through our regular parts providers The part was found at an alternate provider, and arrived at our facility on Friday, November 7th Once it was received, a second service appointment was scheduled to repair the dryer on Wednesday, November 12th The same technician was sent out to replace the thermal fuse on Ms [redacted] dryer After testing the repaired dryer, the technician found the unit to be cleared for use On Thursday, November 13, 2014, Ms [redacted] called our office stating that the dryer had been making noises and had started smoking Our service manager sent the technician out that same day at no additional charge to re-evaluate the dryer At that point, the technician found that the main circuit board had been badly damaged, unable to be repaired The technician reported his findings to the office The service manager attempted to reach Ms [redacted] by phone on Tuesday, November 18th, with the intention of offering a partial refund of the combined service appointments, a full refund of the cost of parts, and a discount towards the cost of a new dryer She left a message on Ms [redacted] voicemail asking for a return call to discuss the case On Wednesday, November 19th, the service manager was able to reach Ms [redacted] by phone Ms [redacted] was offered a full refund of all charges for the parts and service The case was resolved to the customer’s satisfaction
Revdex.com
ID # ***
Re: *** ***
November 19,
On Monday, October 20,
2014, Ms*** called our office requesting service for an *** dryer that
was not working. An appointment was set
for Saturday, October 25th to evaluate the
dryer. The technician, *** ***, diagnosed the
issue as a faulty thermal fuse, and entered the request to order the replacement
part. When attempting to order the
thermal fuse, our parts manager, *** ***, found that the part was on
back-order through our regular parts providers.
The part was found at an alternate provider, and arrived at our facility
on Friday, November 7th. Once
it was received, a second service appointment was scheduled to repair the dryer
on Wednesday, November 12th.
The same technician was sent out to replace the thermal fuse on Ms*** dryer. After testing the
repaired dryer, the technician found the unit to be cleared for use.
On Thursday, November 13,
2014, Ms*** called our office stating that the dryer had been making
noises and had started smoking. Our
service manager sent the technician out that same day at no additional charge
to re-evaluate the dryer. At that point,
the technician found that the main circuit board had been badly damaged, unable
to be repaired. The technician reported
his findings to the office.
The service manager
attempted to reach Ms*** by phone on Tuesday, November 18th,
with the intention of offering a partial refund of the combined service
appointments, a full refund of the cost of parts, and a discount towards the
cost of a new dryer. She left a message
on Ms*** voicemail asking for a return call to discuss the case. On Wednesday, November 19th, the
service manager was able to reach Ms*** by phone. Ms*** was offered a full refund of all
charges for the parts and service The case was resolved to the customer’s
satisfaction
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** In regard to the response from * * * *** I have not received a call back or a message or voice mail on either cell phone or land line as of today March 26,2015 to resolve this problemAlso as they claim the technician ran the dryer to minutes it was more like secondsthe dryer in question is a *** not a GE as stated in the responseThe dryer does not work, I feel he should have used the diaginostic test to properly find the problemThe $fee was the most exspensive five minute house call I ever got when the problem wasn't resolved
Revdex.com
ID # ***
Re: *** *** ***
March 24,
On Wednesday, March 4,
2015, Ms*** called our office requesting service for a ** dryer that was
not
working. After an explanation of the procedure
and fees involved with an out-of-warranty service visit, an appointment was set
for Tuesday, March 10th to evaluate the dryer. The technician, *** *** diagnosed the
issue as a safety lock engaged prohibiting use of the machine. As the technician is very familiar with this
particular model of dryer, he easily recognized the problem. The technician disengaged the lock, ran a brief
(3-minutes) tumble cycle to ensure the machine ran properly, collected
payment for the service rendered, and went on to his next scheduled stop
On Wednesday, March 11th,
Ms*** called our office to discuss the invoice for the service call. She spoke with our service associate, *** ***, regarding her dissatisfaction with the amount charged vs the amount of
time it took to fix the problem with the dryer.
At this time, Ms*** informed us of her intent to request a stop
payment on the check issued even though the dryer was working properly
following the technician’s visitOn Thursday, March 12th,
Ms*** contacted our service department stating that the dryer was repeating
the original behavior and not functioning.
Our service manager, *** ***, informed Ms*** that she would
consult with the technician, and follow up as soon as she had a possible
resolution. Even after the customer
confirmed that the original payment had been suspended, the service manager
offered to send the technician back to check the dryer again. The conversation concluded with the service
manager promising to call Ms*** back after consulting with the technicianIn the afternoon of March
12th, the service manager attempted to reach Ms*** by phone with
the intention of offering either another visit with the technician or verbal
advice from the technician of how the customer could disengage the safety lock
herself. She left a message on Ms***
voicemail asking for a return call to discuss the case. As of yet, the customer has not returned the
call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have offered a full refund, however, we have not received it yet. They called to say we would receive a full discount on Nov 19th, but to date, Dec 2nd, have received no refunded payment
Sincerely,
*** ***
Revdex.com
ID # ***
Re: *** ***
April 3,
On Thursday, January 22,
2015, Ms*** called our office requesting service for a Maytag refrigerator
that
was not working. An appointment was
set on Monday, January 29, 2015, for the technician to diagnose the
problem. The technician, *** ***,
noted that two parts would be needed to repair the refrigerator. These parts are not part of our regular inventory,
and would have to be ordered from an off-site warehouse. He informed Ms*** that she would receive a
call to schedule a new appointment as soon as the necessary parts came in
On Monday, February 16,
2015, Sam returned to the customer’s home to install the parts to repair the
refrigerator. During the process,
another part of the refrigerator was damaged.
Ms*** was informed that the part would be replaced at no charge. As before, the part would need to be ordered
from an off-site warehouse. Once the
part came in, another service appointment was set to complete the repair. Due to Ms***’s busy schedule and a family
emergency, she had to reschedule her appointment several times The final service appointment was scheduled
for Monday, March 23, 2015, however the customer was not available during the
agreed upon appointment timeAs per the customer’s
request, we have shipped the replacement part via *** as Ms*** does not want
Sam to return to her house. We are
concerned that should a non-licensed technician attempt to install the part,
the refrigerator may not function properly.
Also, the warranty may be voided if the part is not installed by a
licensed technician. We have two
alternate technicians who would be able to perform the installation should Ms
*** require assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com
ID # ***
Re: *** *** ***
April 20,
On Tuesday, April 21,
2015, after leaving a message on Ms*** voicemail and following up with an
email, our Service Manager, *** ***, was able to connect with Ms*** regarding a follow up visit. Our Service
Manager explained that all service appointments are covered with a Day
guaranty for labor and a Day guaranty for parts. As such, there is no charge for a follow up
appointment within thirty days of the original appointment. A new service appointment has been set for
the afternoon of Friday, April 24, to resolve the problem with Ms***
dryer
Complaint: ***I am rejecting this response because:
Multiple details listed by Keith's Appliances are inaccurate. The following details are not accurateThe repair/service was for a over the range microwave not a refrigerator, as stated numerous time by Keith's Appliance. The initial repair date was an evaluation. The second repair date was cancelled by Keith's Appliances with an excuse given "no other technician available for your area and the one tech we have is sick"That repair date was pushed out another week. The date that was reschedule on the behalf of Keith’s' appliances was not feasible to my schedule. The third repair date was met with a technician that replaced the Magnetron for the microwave. The technician attempted to wrap up and leave but I requested him to put the microwave parts back together first. The technician they replied that some parts must have snapped off and broken upon opening the device. The technician said that he would order the part and another service appt would be needed (a fourth appt). No contact was made by Keith's for at least two weeks. At this point a month and a half has elapsed throughout the repair I called to find out when they would replace the broken element. I was given a fifth appointment on specified date between the hours of 3-5pm in which the technician would call minutes ahead to a lot me time to be at the repair site.. I received a call from the Technician at 3:pm stating that he was already at the repair site and he would not be able to wait the minutes. The technician made it clear that after this service call he is done for the day and seen I was not available at the exact moment I’d need to reschedule because he's done for the day. Immediately called and spoke with the same scheduling person Hope which offered different information. Stating the technician has other jobs for the day, so he cannot wait for you. I am left with a broken element to my appliance due to fault of the technician of Keith's Appliances. The business is within 1/mile radius of my home but yet they are and were so difficult to work with, rude, faulty and unwilling to work with any working client for a service call. Keith's appliance should not be in the service/repair business, they should only be in sales and they should let their customers know that repairs are very difficult and may result in damage to appliances.
Sincerely,*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Multiple details listed by Keith's Appliances are inaccurate The following details are not accurateThe repair/service was for a over the range microwave not a refrigerator, as stated numerous time by Keith's Appliance The initial repair date was an evaluation The second repair date was cancelled by Keith's Appliances with an excuse given "no other technician available for your area and the one tech we have is sick"That repair date was pushed out another week The date that was reschedule on the behalf of Keith’s' appliances was not feasible to my schedule The third repair date was met with a technician that replaced the Magnetron for the microwave The technician attempted to wrap up and leave but I requested him to put the microwave parts back together first The technician they replied that some parts must have snapped off and broken upon opening the device The technician said that he would order the part and another service appt would be needed (a fourth appt) No contact was made by Keith's for at least two weeks At this point a month and a half has elapsed throughout the repair I called to find out when they would replace the broken element I was given a fifth appointment on specified date between the hours of 3-5pm in which the technician would call minutes ahead to a lot me time to be at the repair site I received a call from the Technician at 3:pm stating that he was already at the repair site and he would not be able to wait the minutes The technician made it clear that after this service call he is done for the day and seen I was not available at the exact moment I’d need to reschedule because he's done for the dayImmediately called and spoke with the same scheduling person Hope which offered different information Stating the technician has other jobs for the day, so he cannot wait for you I am left with a broken element to my appliance due to fault of the technician of Keith's Appliances The business is within 1/mile radius of my home but yet they are and were so difficult to work with, rude, faulty and unwilling to work with any working client for a service call Keith's appliance should not be in the service/repair business, they should only be in sales and they should let their customers know that repairs are very difficult and may result in damage to appliances Sincerely, [redacted] ***
Revdex.com ID # [redacted] Re: [redacted] March 24, On Wednesday, March 4, 2015, Ms [redacted] called our office requesting service for a [redacted] dryer that was not working After an explanation of the procedure and fees involved with an out-of-warranty service visit, an appointment was set for Tuesday, March 10th to evaluate the dryer The technician, [redacted] diagnosed the issue as a safety lock engaged prohibiting use of the machine As the technician is very familiar with this particular model of dryer, he easily recognized the problem The technician disengaged the lock, ran a brief (3-minutes) tumble cycle to ensure the machine ran properly, collected payment for the service rendered, and went on to his next scheduled stop On Wednesday, March 11th, Ms [redacted] called our office to discuss the invoice for the service call She spoke with our service associate, [redacted] ***, regarding her dissatisfaction with the amount charged vs the amount of time it took to fix the problem with the dryer At this time, Ms [redacted] informed us of her intent to request a stop payment on the check issued even though the dryer was working properly following the technician’s visitOn Thursday, March 12th, Ms [redacted] contacted our service department stating that the dryer was repeating the original behavior and not functioning Our service manager, [redacted] , informed Ms [redacted] that she would consult with the technician, and follow up as soon as she had a possible resolution Even after the customer confirmed that the original payment had been suspended, the service manager offered to send the technician back to check the dryer again The conversation concluded with the service manager promising to call Ms [redacted] back after consulting with the technicianIn the afternoon of March 12th, the service manager attempted to reach Ms [redacted] by phone with the intention of offering either another visit with the technician or verbal advice from the technician of how the customer could disengage the safety lock herself She left a message on Ms [redacted] voicemail asking for a return call to discuss the case As of yet, the customer has not returned the call
Revdex.com ID # [redacted] Re: [redacted] November 19, On Monday, October 20, 2014, Ms [redacted] called our office requesting service for an *** dryer that was not working An appointment was set for Saturday, October 25th to evaluate the dryer The technician, [redacted] ***, diagnosed the issue as a faulty thermal fuse, and entered the request to order the replacement part When attempting to order the thermal fuse, our parts manager, [redacted] , found that the part was on back-order through our regular parts providers The part was found at an alternate provider, and arrived at our facility on Friday, November 7th Once it was received, a second service appointment was scheduled to repair the dryer on Wednesday, November 12th The same technician was sent out to replace the thermal fuse on Ms [redacted] dryer After testing the repaired dryer, the technician found the unit to be cleared for use On Thursday, November 13, 2014, Ms [redacted] called our office stating that the dryer had been making noises and had started smoking Our service manager sent the technician out that same day at no additional charge to re-evaluate the dryer At that point, the technician found that the main circuit board had been badly damaged, unable to be repaired The technician reported his findings to the office The service manager attempted to reach Ms [redacted] by phone on Tuesday, November 18th, with the intention of offering a partial refund of the combined service appointments, a full refund of the cost of parts, and a discount towards the cost of a new dryer She left a message on Ms [redacted] voicemail asking for a return call to discuss the case On Wednesday, November 19th, the service manager was able to reach Ms [redacted] by phone Ms [redacted] was offered a full refund of all charges for the parts and service The case was resolved to the customer’s satisfaction
Revdex.com
ID # ***
Re: *** ***
November 19,
On Monday, October 20,
2014, Ms*** called our office requesting service for an *** dryer that
was not working. An appointment was set
for Saturday, October 25th to evaluate the
dryer. The technician, *** ***, diagnosed the
issue as a faulty thermal fuse, and entered the request to order the replacement
part. When attempting to order the
thermal fuse, our parts manager, *** ***, found that the part was on
back-order through our regular parts providers.
The part was found at an alternate provider, and arrived at our facility
on Friday, November 7th. Once
it was received, a second service appointment was scheduled to repair the dryer
on Wednesday, November 12th.
The same technician was sent out to replace the thermal fuse on Ms*** dryer. After testing the
repaired dryer, the technician found the unit to be cleared for use.
On Thursday, November 13,
2014, Ms*** called our office stating that the dryer had been making
noises and had started smoking. Our
service manager sent the technician out that same day at no additional charge
to re-evaluate the dryer. At that point,
the technician found that the main circuit board had been badly damaged, unable
to be repaired. The technician reported
his findings to the office.
The service manager
attempted to reach Ms*** by phone on Tuesday, November 18th,
with the intention of offering a partial refund of the combined service
appointments, a full refund of the cost of parts, and a discount towards the
cost of a new dryer. She left a message
on Ms*** voicemail asking for a return call to discuss the case. On Wednesday, November 19th, the
service manager was able to reach Ms*** by phone. Ms*** was offered a full refund of all
charges for the parts and service The case was resolved to the customer’s
satisfaction
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** In regard to the response from * * * *** I have not received a call back or a message or voice mail on either cell phone or land line as of today March 26,2015 to resolve this problemAlso as they claim the technician ran the dryer to minutes it was more like secondsthe dryer in question is a *** not a GE as stated in the responseThe dryer does not work, I feel he should have used the diaginostic test to properly find the problemThe $fee was the most exspensive five minute house call I ever got when the problem wasn't resolved
Revdex.com
ID # ***
Re: *** *** ***
March 24,
On Wednesday, March 4,
2015, Ms*** called our office requesting service for a ** dryer that was
not
working. After an explanation of the procedure
and fees involved with an out-of-warranty service visit, an appointment was set
for Tuesday, March 10th to evaluate the dryer. The technician, *** *** diagnosed the
issue as a safety lock engaged prohibiting use of the machine. As the technician is very familiar with this
particular model of dryer, he easily recognized the problem. The technician disengaged the lock, ran a brief
(3-minutes) tumble cycle to ensure the machine ran properly, collected
payment for the service rendered, and went on to his next scheduled stop
On Wednesday, March 11th,
Ms*** called our office to discuss the invoice for the service call. She spoke with our service associate, *** ***, regarding her dissatisfaction with the amount charged vs the amount of
time it took to fix the problem with the dryer.
At this time, Ms*** informed us of her intent to request a stop
payment on the check issued even though the dryer was working properly
following the technician’s visitOn Thursday, March 12th,
Ms*** contacted our service department stating that the dryer was repeating
the original behavior and not functioning.
Our service manager, *** ***, informed Ms*** that she would
consult with the technician, and follow up as soon as she had a possible
resolution. Even after the customer
confirmed that the original payment had been suspended, the service manager
offered to send the technician back to check the dryer again. The conversation concluded with the service
manager promising to call Ms*** back after consulting with the technicianIn the afternoon of March
12th, the service manager attempted to reach Ms*** by phone with
the intention of offering either another visit with the technician or verbal
advice from the technician of how the customer could disengage the safety lock
herself. She left a message on Ms***
voicemail asking for a return call to discuss the case. As of yet, the customer has not returned the
call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have offered a full refund, however, we have not received it yet. They called to say we would receive a full discount on Nov 19th, but to date, Dec 2nd, have received no refunded payment
Sincerely,
*** ***
Revdex.com
ID # ***
Re: *** ***
April 3,
On Thursday, January 22,
2015, Ms*** called our office requesting service for a Maytag refrigerator
that
was not working. An appointment was
set on Monday, January 29, 2015, for the technician to diagnose the
problem. The technician, *** ***,
noted that two parts would be needed to repair the refrigerator. These parts are not part of our regular inventory,
and would have to be ordered from an off-site warehouse. He informed Ms*** that she would receive a
call to schedule a new appointment as soon as the necessary parts came in
On Monday, February 16,
2015, Sam returned to the customer’s home to install the parts to repair the
refrigerator. During the process,
another part of the refrigerator was damaged.
Ms*** was informed that the part would be replaced at no charge. As before, the part would need to be ordered
from an off-site warehouse. Once the
part came in, another service appointment was set to complete the repair. Due to Ms***’s busy schedule and a family
emergency, she had to reschedule her appointment several times The final service appointment was scheduled
for Monday, March 23, 2015, however the customer was not available during the
agreed upon appointment timeAs per the customer’s
request, we have shipped the replacement part via *** as Ms*** does not want
Sam to return to her house. We are
concerned that should a non-licensed technician attempt to install the part,
the refrigerator may not function properly.
Also, the warranty may be voided if the part is not installed by a
licensed technician. We have two
alternate technicians who would be able to perform the installation should Ms
*** require assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com
ID # ***
Re: *** *** ***
April 20,
On Tuesday, April 21,
2015, after leaving a message on Ms*** voicemail and following up with an
email, our Service Manager, *** ***, was able to connect with Ms*** regarding a follow up visit. Our Service
Manager explained that all service appointments are covered with a Day
guaranty for labor and a Day guaranty for parts. As such, there is no charge for a follow up
appointment within thirty days of the original appointment. A new service appointment has been set for
the afternoon of Friday, April 24, to resolve the problem with Ms***
dryer
Complaint: ***I am rejecting this response because:
Multiple details listed by Keith's Appliances are inaccurate. The following details are not accurateThe repair/service was for a over the range microwave not a refrigerator, as stated numerous time by Keith's Appliance. The initial repair date was an evaluation. The second repair date was cancelled by Keith's Appliances with an excuse given "no other technician available for your area and the one tech we have is sick"That repair date was pushed out another week. The date that was reschedule on the behalf of Keith’s' appliances was not feasible to my schedule. The third repair date was met with a technician that replaced the Magnetron for the microwave. The technician attempted to wrap up and leave but I requested him to put the microwave parts back together first. The technician they replied that some parts must have snapped off and broken upon opening the device. The technician said that he would order the part and another service appt would be needed (a fourth appt). No contact was made by Keith's for at least two weeks. At this point a month and a half has elapsed throughout the repair I called to find out when they would replace the broken element. I was given a fifth appointment on specified date between the hours of 3-5pm in which the technician would call minutes ahead to a lot me time to be at the repair site.. I received a call from the Technician at 3:pm stating that he was already at the repair site and he would not be able to wait the minutes. The technician made it clear that after this service call he is done for the day and seen I was not available at the exact moment I’d need to reschedule because he's done for the day. Immediately called and spoke with the same scheduling person Hope which offered different information. Stating the technician has other jobs for the day, so he cannot wait for you. I am left with a broken element to my appliance due to fault of the technician of Keith's Appliances. The business is within 1/mile radius of my home but yet they are and were so difficult to work with, rude, faulty and unwilling to work with any working client for a service call. Keith's appliance should not be in the service/repair business, they should only be in sales and they should let their customers know that repairs are very difficult and may result in damage to appliances.
Sincerely,*** ***