Keith's Custom Homes & Remodeling

Feb To Whom It May Concern: This correspondence is in reference to a complaint filed against RNR Tires by *** ***. The complaint Mrs*** filed with the Revdex.com could have been avoided by Ms*** simply doing what she agreed upon in her lease agreement which is to make each and every renewal on or before its due date The fact in this matter is Ms*** would not come into the store as required to make the weekly renewal on the accounts making it necessary for us to attempt to make contact with her based on the length of her delinquency and that she had not made contact with the store herself to make payment arrangements. On the occasion mentioned, Ms*** did in fact come in to the store at closing timeOur Accounts Representative did make the final contact attempt of the day while Ms*** was in the store, as he was unaware she was in the building. The Account Representative apologized for the contactMs*** came in the store after close of business while we were in the process of closing our computers, making it necessary for us to give her a hand written receipt showing the account paid in full As I was leaving I did see Ms*** in the parking lot working on a vehicle with several other people, I did not ask if they required assistance because while in the store Ms*** was rather verbally abusive towards store staff and therefore I assumed she was still angry and wanted nothing to do with us at that timeWe definitely strive to give exceptional customer service to each and every one of our valued customersThank you for your time Sincerely, *** ** *** Manager RNR Wheels Spartanburg, SC