KEITH'S BODY SHOP

[redacted] reviewed the complaint and referred it to the appropriate areas for further review:Free Retake:  The “free retake” program referenced was discontinued effective July 1, 2012. The new policy does allow for the potential of a “no charge” for truly “extenuating circumstance” and...

steps to be taken to receive that are clearly stated in the new policy. The referenced class that needed to be retaken was attended during FY2014 clearly after the discontinuation of the “free retake” era.Lack of Payment Plan Options:  All non-traditional classes are billed on an “as taken” / “start date” basis each semester. To set up a payment plan on an outstanding balance, Ms. [redacted] should call [redacted] in the CUW Business Office, 262-243- 4465.  Setting up and following through on a payment plan will keep the account from being sent to our outside collection company.Transcript:  The school policy is that no transcripts or diplomas are released if a student has a balance owing.  We are willing to work out a payment plan with students to get the remaining balance paid, but we clearly state that the diploma and transcript will not be released until the balance is paid.Lack of Assistance for Accelerated Learning Program Participants:  Although it is not feasible to have all the same services at every center, tutors, writing lab, other student assistance programs are available at the Mequon location and are available to all students. Lack of Computers and Other Office Equipment:  Equipment is made available to students as a convenience.  If supplies are running low or malfunctioning, please bring to the attention of employees in house. Treating all Students Equitably: Although we are committed to treat all students fairly and equitably regardless of the program, as a point of information, traditional students are billed at a higher per credit rate based on more face-to-face professor time than Adult Education students.

I called Action Door Services and spoke with Brittany explaining to her that I just had my garage door torsion spring break and was in need of repair. She had someone (Terry) to my door within two hours. Terry was very quick to repair the problem and also helpfully in recommending future maintenance tips for my door. Very professional indeed. Thank you for the great service!