Kel's Used Auto Parts

Advanced Moving & Storage has refunded [redacted] deposit in full with a check dated March 3, in the amount of $Please remove this complaint from our history as this complaint is unwarranted

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ [redacted] Il Revdex.com Case#XXXXXXXX Advanced Moving & Storage provided your estimate for your move on June 3rd While we pride ourselves on providing as accurate of an estimate as possible there are a number of unforeseen reasons your move could take longer to complete than estimatedAlso when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could varyEnclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checkedAs for payment for your move, Advanced Moving & Storage charged you exactly for the time we workedThe movers refunded you back $as all the time you paid for in advanced was not usedThere were no charges for any packing labor only for cartons usedEnclosed is a copy of your Bill of lading #XXXXX with the actual chargesAlso as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,refund checkIn the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & StorageWe will also offer you a $credit on any future moving services Regards Advanced Moving & Storage Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund of hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracyI will not use this company again, as their estimates are not reliable

Mr [redacted] wishes to withdraw his complaint against Advanced Moving & Storage, please contact customer to confirm and kindly remove this complaint from our file

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** wishes to withdraw his complaint against Advanced Moving & Storage, please contact customer to confirm and kindly remove this complaint from our file

The household goods of Mrs*** are scheduled to be delivered between December 30, and January 6, in Spanish Fort AlabamaThis schedule for delivery has been discussed and agreed upon with Mrs***

Initial Business Response /* (1000, 5, 2015/07/30) */
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*** *** Il
Revdex.com Case#XXXXXXXX
Advanced Moving & Storage provided your estimate for your move on June 3rd While we pride ourselves on providing as accurate of an estimate as possible there are a number
of unforeseen reasons your move could take longer to complete than estimatedAlso when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could varyEnclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checkedAs for payment for your move, Advanced Moving & Storage charged you exactly for the time we workedThe movers refunded you back $as all the time you paid for in advanced was not usedThere were no charges for any packing labor only for cartons usedEnclosed is a copy of your Bill of lading #XXXXX with the actual chargesAlso as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,refund checkIn the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & StorageWe will also offer you a $credit on any future moving services
Regards
Advanced Moving & Storage Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracyI will not use this company again, as their estimates are not reliable

Advanced Moving & Storage has refunded *** *** deposit in full with a check dated March 3, in the amount of $Please remove this complaint from our history as this complaint is unwarranted

Initial Business Response /* (1000, 5, 2015/08/05) */
Advanced Moving & Storage Inchas come to a settlement offer to pay the customerThis claim is considered settled and closed
Regards,
Claims Department
Advanced Moving & Storage Inc
Initial Consumer Rebuttal /* (2000, 7,
2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted $to settle my claim for $1,in damage to my household goods shipped with Advanced because Advanced steadfastly resisted arbitration & it would have cost me way more than $1,to file a lawsuit to force arbitration & there is little likelihood that Advance would have paid an award since Advanced has been duplicitous in dealings with me since the moving contract was signedMy claim is resolved, but not satisfactorilyPlease do post my response on the Revdex.com websiteAdvanced has numerous complaints filed against it at the *** of *** *** *** *** *** *** by unsatisfied consumers & an internet search of consumer complaints against Advanced yields many complaints (& sparse praise)Had I known of this complaint history I would not have hired AdvancedOther consumers should have access to my experience with Advanced in determining whether to hire this moverAnd, the Revdex.com should definitely not rate this company at any type of A level

Initial Business Response /* (1000, 7, 2015/07/16) */
The deposit was refunded to the customer on June 30, for $Check# ***
The check did clear our bank

Initial Business Response /* (1000, 5, 2015/08/14) */
Revdex.com
*** ***
Case# XXXXXXXX
CC: *** ***
Advanced Moving & Storage Incwas not able to service her moveAdvanced Moving & Storage has refunded the depositIt was not in our control as to the moving company that
she selected and hired as well as the hourly rate that she was billedAdvanced Moving & Storage Inc will offer a $credit on any future moving services
Regards,
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my first explanation that Advanced Moving and Storage offered a credit of $towards a future moveI will not use this company ever again, therefore I am not interested in a credit of any amountWe gave Advanced Moving & Storage the chance to come later that day, as late as they wanted, or the next day, no matter what time, they declinedWe did not have any other chance than to hire a different moving company and I think it is clear to everyone that finding a moving company that is able to come same day/next day, is extremely hard to findAdvanced M&S put us in a very tough position with no help at allI am not interested in a credit towards their service
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***