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Keller Bros. Motor Sports

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Keller Bros. Motor Sports Reviews (3)

------- Forwarded message ----------From: Joshua G***

*** had his bike dropped off at
our establishment on 3/2/17, His bike was dropped off by family members, he was
away overseas on a vacationI spoke with *** over the phone about the
service’s he would like performed on his bikeHe told us he was in an accident
with his bike and requested
us to replace pieces of body work that he chose to
be replaced from his accidentHe also told us the timing cover on his engine
was leaking oil and wanted us to replace that as well*** also requested new
tires front and rear and also he brought his own aftermarket exhaust in and
asked us to install that as wellI gave a quote to ***, ***’s Father and he
relayed the quote to *** and said to proceedWhile ***’s bike was being
worked on the assigned tech had the timing cover removed to assess the leak and
damage, the tech had a shop rag in place of the cover while the cover was off,
the tech turned the bike on and the timing chain pulled the rag up into the
engineWe notified *** and *** of the incident, and told them we would take
care of itWe replaced the damaged parts with new OEM *** partsWe Test rode
the bike for about miles and did not notice any issues*** picked his
bike up and paid his discounted bill from the original quoteWe also gave him
a day warranty on the work we performed on the engine*** than returned
and told us the engine was knocking and that the timing cover was still
leakingWe gave him the option to take a used *** f650gs, or a used ***
*** He was not comfortable on these bikes and he chose to take our
used *** *** S as a loaner while we are trying to diagnose the issues
with his bikeWe had a customer interested in the *** s and we contacted
*** and asked if he could return the bike to us so we could help our customer
and he didWe than gave him some options again for loaner bikes, and he chose
our used *** intruder Which he still has as a loaner bikeThe tech
that originally worked on the bike and had the rag get pulled up into his
engine is no longer with usWe have searched for used engines with common
mileage as *** but were not able to find one yet. We are doing our best to resolve this issue,
his bike’s engine is currently torn down and being diagnosed againWe hope to
have this issue resolved as soon as possible

------- Forwarded message ----------From: Joshua G[redacted] <Date: Mon, Jul 24, 2017 at 4:10 PMSubject: complaint [redacted]To: "[redacted]@myRevdex.com.org"attached is a word document of our statement for complaint # [redacted]if you need anything else from me let me know Have a nice day!Joshua G[redacted]Service ManagerKeller Bros. Motorsports/[redacted] Motorcycles of Lititz933 Lititz PikeLititz, PA 17543Phone: 717-626-RIDE[redacted]@kellerbrosmotorsports.com “Driven to Serve Since 1921”

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Address: 933 Lititz Pike, Lititz, Pennsylvania, United States, 17543-8641

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