From: Dorothy A [redacted] Date: Fri, Dec 18, at 1:PMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] ,Thank you for providing me the information since the information provided by the complainant was incorrect and was not received by Keller Lawn Services, LLCThe former customer is correct that she did sign up for work in October of Each season is its own contract and they do not carry over from year to year, each customer is required to sign up for each season She was billed for this work which began in October and did not pay her bill until March 30, She again signed up for services in 2015, which began April 17, We mowed her lawn, performed a spring cleand were asked not mow the next two weeks because the house next door had some landscaping/utility type issue that interrupted us mowing and she also requested an estimate to repair this area from us We gladly provided an estimate Services were cancelled via a phone call on May 15, at 2:p.mby the former customer The contract clearly states any cancellation of service must be in writing with thirty days notice; I did not require her to put it in writing, nor did Keller Lawn Services, LLC require lawn services to continue for thirty days [redacted] claims that we did not arrive on April 17, We did arrive, provided a spring clean up and mowed the lawn She has paid for the spring clean up For the contract service season [redacted] was billed $and paid $ The remaining $has been written off and she received notification that the attorney was no longer collecting the debt My records indicate that I did attempt to contact [redacted] once on August 6, at 11:a.mto settle the outstanding balance She did not wish to speak with me and had her husband call me the following day The office has Vonage phone services which provides a detailed call log of all outgoing and incoming calls, this too, will support the number of calls made to [redacted] ***If necessary, I am able to provide invoices and documentation to support our charges, including detailed account information regarding [redacted] ***’s balance and payments This will clearly show her payments and the date they were receivedWe consider this matter closed and are no longer pursuing any attempts to collect this debt for services that were providedSincerely,Dorothy A***Office Manager
From: Dorothy A[redacted] <askkellerlawnservices@[redacted].com>Date: Fri, Dec 18, 2015 at 1:01 PMSubject: Re: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],Thank you for providing me the information since the information provided by the complainant...
was incorrect and was not received by Keller Lawn Services, LLC. The former customer is correct that she did sign up for work in October of 2014. Each season is its own contract and they do not carry over from year to year, each customer is required to sign up for each season. She was billed for this work which began in October 2014 and did not pay her bill until March 30, 2015. She again signed up for services in 2015, which began April 17, 2015. We mowed her lawn, performed a spring clean-up and were asked not mow the next two weeks because the house next door had some landscaping/utility type issue that interrupted us mowing and she also requested an estimate to repair this area from us. We gladly provided an estimate. Services were cancelled via a phone call on May 15, 2015 at 2:01 p.m. by the former customer. The contract clearly states any cancellation of service must be in writing with thirty days notice; I did not require her to put it in writing, nor did Keller Lawn Services, LLC require lawn services to continue for thirty days. [redacted] claims that we did not arrive on April 17, 2015. We did arrive, provided a spring clean up and mowed the lawn. She has paid for the spring clean up. For the 2015 contract service season [redacted] was billed $310.00 and paid $220.00. The remaining $90.00 has been written off and she received notification that the attorney was no longer collecting the debt. My records indicate that I did attempt to contact [redacted] once on August 6, 2015 at 11:54 a.m. to settle the outstanding balance. She did not wish to speak with me and had her husband call me the following day. The office has Vonage phone services which provides a detailed call log of all outgoing and incoming calls, this too, will support the number of calls made to [redacted]. If necessary, I am able to provide invoices and documentation to support our charges, including detailed account information regarding [redacted]’s balance and payments. This will clearly show her payments and the date they were received. We consider this matter closed and are no longer pursuing any attempts to collect this debt for services that were provided. Sincerely,Dorothy A[redacted]Office Manager
From: Dorothy A [redacted] Date: Fri, Dec 18, at 1:PMSubject: Re: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] ,Thank you for providing me the information since the information provided by the complainant was incorrect and was not received by Keller Lawn Services, LLCThe former customer is correct that she did sign up for work in October of Each season is its own contract and they do not carry over from year to year, each customer is required to sign up for each season She was billed for this work which began in October and did not pay her bill until March 30, She again signed up for services in 2015, which began April 17, We mowed her lawn, performed a spring cleand were asked not mow the next two weeks because the house next door had some landscaping/utility type issue that interrupted us mowing and she also requested an estimate to repair this area from us We gladly provided an estimate Services were cancelled via a phone call on May 15, at 2:p.mby the former customer The contract clearly states any cancellation of service must be in writing with thirty days notice; I did not require her to put it in writing, nor did Keller Lawn Services, LLC require lawn services to continue for thirty days [redacted] claims that we did not arrive on April 17, We did arrive, provided a spring clean up and mowed the lawn She has paid for the spring clean up For the contract service season [redacted] was billed $and paid $ The remaining $has been written off and she received notification that the attorney was no longer collecting the debt My records indicate that I did attempt to contact [redacted] once on August 6, at 11:a.mto settle the outstanding balance She did not wish to speak with me and had her husband call me the following day The office has Vonage phone services which provides a detailed call log of all outgoing and incoming calls, this too, will support the number of calls made to [redacted] ***If necessary, I am able to provide invoices and documentation to support our charges, including detailed account information regarding [redacted] ***’s balance and payments This will clearly show her payments and the date they were receivedWe consider this matter closed and are no longer pursuing any attempts to collect this debt for services that were providedSincerely,Dorothy A***Office Manager
From: Dorothy A[redacted] <askkellerlawnservices@[redacted].com>Date: Fri, Dec 18, 2015 at 1:01 PMSubject: Re: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],Thank you for providing me the information since the information provided by the complainant...
was incorrect and was not received by Keller Lawn Services, LLC. The former customer is correct that she did sign up for work in October of 2014. Each season is its own contract and they do not carry over from year to year, each customer is required to sign up for each season. She was billed for this work which began in October 2014 and did not pay her bill until March 30, 2015. She again signed up for services in 2015, which began April 17, 2015. We mowed her lawn, performed a spring clean-up and were asked not mow the next two weeks because the house next door had some landscaping/utility type issue that interrupted us mowing and she also requested an estimate to repair this area from us. We gladly provided an estimate. Services were cancelled via a phone call on May 15, 2015 at 2:01 p.m. by the former customer. The contract clearly states any cancellation of service must be in writing with thirty days notice; I did not require her to put it in writing, nor did Keller Lawn Services, LLC require lawn services to continue for thirty days. [redacted] claims that we did not arrive on April 17, 2015. We did arrive, provided a spring clean up and mowed the lawn. She has paid for the spring clean up. For the 2015 contract service season [redacted] was billed $310.00 and paid $220.00. The remaining $90.00 has been written off and she received notification that the attorney was no longer collecting the debt. My records indicate that I did attempt to contact [redacted] once on August 6, 2015 at 11:54 a.m. to settle the outstanding balance. She did not wish to speak with me and had her husband call me the following day. The office has Vonage phone services which provides a detailed call log of all outgoing and incoming calls, this too, will support the number of calls made to [redacted]. If necessary, I am able to provide invoices and documentation to support our charges, including detailed account information regarding [redacted]’s balance and payments. This will clearly show her payments and the date they were received. We consider this matter closed and are no longer pursuing any attempts to collect this debt for services that were provided. Sincerely,Dorothy A[redacted]Office Manager