Complaint: [redacted]I am rejecting this response because:
1. For Keller Williams to say that the last quarter, I became aggressive and insulting is by far inaccurate. Please prove this... the 4th quarter is from September thru December and I could never even get ahold of [redacted]. [redacted] sent an email in November stating that the entire removal of the tree had been removed. I tried to contact her because she never sent me pictures of the job completion via emails that were not responded to. Therefore, I made a trip to San Antonio. Please see attachment that is the email I sent to [redacted] when I arrived at my property only to see that the Tree was still in place. How was that aggressive and insulting? She told me the job was complete and as you can see it was not.
2. I ceased all contact with [redacted] because she became unprofessional and aggressive. She didn't stop communication with myself, I ceased it.
3. [redacted] did not do her job that I paid her to do. My new property manager took over on February 1st only to find out that the renters had a large dog. No pet deposit was ever given nor did she mention to me that there was a dog at my house but yet she claims to visit the property. If you want to claim that she wasn't aware of the dog then that definitely proves that she wasn't doing her job per contract to manage my property. Who is going to pay for what that large dog tears up in the house and backyard?
4. Another thing that my new property management immediately saw when they visited the property was my property was not up to the Texas property code. See attached invoice. If [redacted] was doing her job, she would have noticed that the house needed keyless deadbolts, peep hole, smoke alarms...etc. Is Keller Williams not aware that would have been a bad lawsuit should there have been a fire that injured or caused death to the renters and their small children.
5. My new property management who also represents Keller Williams tried to reach out to [redacted] and she was unprofessional to them by not responding to them. They copy of the lease agreement that I had was never signed by [redacted] which really wasn't a valid agreement. Also, they were trying to get the spare keys to the house and she never turned them over so as you can see on the attached, I had to pay to re-key the house. Myself, renters and new property management didn't feel safe with her not turning over the keys to the property.
6. As for the Tree job not being completed, I tried communicating with [redacted] regarding the issue during the time that I was paying her to manage the property and she never responded to me. I received many comments by others that the tree was not properly removed as what I paid for. She did not comply with the agreement, I had to make a trip to San Antonio, only to see that she lied and it wasn't complete. She really thought that I would have never known since I am living in California. Regards,[redacted]
RE: Revdex.com Complaint [redacted] Response from Keller Williams Realty City ViewThis letter is being written in response to the Revdex.com Complaint sent on February 5, 2016 to Keller Williams Realty City View as a result of a complaint filed by [redacted] regarding property management services provided by an...
independent contractor of Keller Williams City View, [redacted].Ms. [redacted] acted well within the scope of her property management agreement and went over and above the call of what was contractually required to do. No offer of settlement will be made as Ms. [redacted] was not in violation of the property management agreement executed with Ms. [redacted].During the fourth quarter of 2015 Ms. [redacted]'s communications became aggressive and insulting. Ms. [redacted] cut off communication after informing Ms. [redacted] that she would need to find a new company to manage her property. Despite not communicating directly, Ms. [redacted] continued to process payments as the property management agreement required.As to the issue with the tree. There was a fundamental misunderstanding between Ms. [redacted] and Ms. [redacted] regarding what part of the tree would be removed. Ms. [redacted] complied with her requirements under the property management agreement regarding the tree.If there are any additional questions please do not hesitate to contact me.
Complaint: [redacted]I am rejecting this response because:
1. For Keller Williams to say that the last quarter, I became aggressive and insulting is by far inaccurate. Please prove this... the 4th quarter is from September thru December and I could never even get ahold of [redacted]. [redacted] sent an email in November stating that the entire removal of the tree had been removed. I tried to contact her because she never sent me pictures of the job completion via emails that were not responded to. Therefore, I made a trip to San Antonio. Please see attachment that is the email I sent to [redacted] when I arrived at my property only to see that the Tree was still in place. How was that aggressive and insulting? She told me the job was complete and as you can see it was not.
2. I ceased all contact with [redacted] because she became unprofessional and aggressive. She didn't stop communication with myself, I ceased it.
3. [redacted] did not do her job that I paid her to do. My new property manager took over on February 1st only to find out that the renters had a large dog. No pet deposit was ever given nor did she mention to me that there was a dog at my house but yet she claims to visit the property. If you want to claim that she wasn't aware of the dog then that definitely proves that she wasn't doing her job per contract to manage my property. Who is going to pay for what that large dog tears up in the house and backyard?
4. Another thing that my new property management immediately saw when they visited the property was my property was not up to the Texas property code. See attached invoice. If [redacted] was doing her job, she would have noticed that the house needed keyless deadbolts, peep hole, smoke alarms...etc. Is Keller Williams not aware that would have been a bad lawsuit should there have been a fire that injured or caused death to the renters and their small children.
5. My new property management who also represents Keller Williams tried to reach out to [redacted] and she was unprofessional to them by not responding to them. They copy of the lease agreement that I had was never signed by [redacted] which really wasn't a valid agreement. Also, they were trying to get the spare keys to the house and she never turned them over so as you can see on the attached, I had to pay to re-key the house. Myself, renters and new property management didn't feel safe with her not turning over the keys to the property.
6. As for the Tree job not being completed, I tried communicating with [redacted] regarding the issue during the time that I was paying her to manage the property and she never responded to me. I received many comments by others that the tree was not properly removed as what I paid for. She did not comply with the agreement, I had to make a trip to San Antonio, only to see that she lied and it wasn't complete. She really thought that I would have never known since I am living in California. Regards,[redacted]
RE: Revdex.com Complaint [redacted] Response from Keller Williams Realty City ViewThis letter is being written in response to the Revdex.com Complaint sent on February 5, 2016 to Keller Williams Realty City View as a result of a complaint filed by [redacted] regarding property management services provided by an...
independent contractor of Keller Williams City View, [redacted].Ms. [redacted] acted well within the scope of her property management agreement and went over and above the call of what was contractually required to do. No offer of settlement will be made as Ms. [redacted] was not in violation of the property management agreement executed with Ms. [redacted].During the fourth quarter of 2015 Ms. [redacted]'s communications became aggressive and insulting. Ms. [redacted] cut off communication after informing Ms. [redacted] that she would need to find a new company to manage her property. Despite not communicating directly, Ms. [redacted] continued to process payments as the property management agreement required.As to the issue with the tree. There was a fundamental misunderstanding between Ms. [redacted] and Ms. [redacted] regarding what part of the tree would be removed. Ms. [redacted] complied with her requirements under the property management agreement regarding the tree.If there are any additional questions please do not hesitate to contact me.