Keller's Creations

Emailed customer today & shipping package, along with additional product to compensate.

Emailed customer today & shipping package, along with additional product to compensate

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I writing to inform you that the company Keller's Creations has refunded my money and also sent me the product that I orderedThank you,
*** ***

We do apologize that the customer has not received her orderI will make sure that it goes out immediatelyHowever, we offered her a product credit to be courteous to begin withWe do NOT give refunds on our weekend events that we have (that she paid partially for) unless the event sells
completely out. We still have to pay for the venues that we rent for these events, so we cannot issue refunds until someone fills an empty spot...and we start with over spots
Here is a link on our website with the statement (we put this on all events):
http://www.acidfree.com/store/store_product_detail.cfm?Product_ID=2708&Category_...⇄ /> Thank you,
*** ***

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Hello,
I am making you aware that I got a response late Friday evening from *** with Keller's Creations, after I submitted my complaint on the Revdex.com website. I have pasted the message below. This was in response to my seventh contact to them, sent earlier that evening. My messaged advised them that because I had still not received a response from them, I would immediately be trying to locate their local Revdex.com and would be submitting a complaint
Message I received:
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I was briefly checking my email before the show in Manchester this morning and saw this...I don't know what happened because I remember packing your order, but since I'm not home, I can't check shipping recordsI called *** & told her to send what she can today from there (she lives a few hours from me) and let me know what I need to sendMonday
I asked her about this, and your last email that she replied to was the week that her grandmother came home with hospice then passed away that week WAY sooner than expectedIt's absolutely not an excuse, but that's why she forgot to follow upI'm very sorry about that
You know that I care very much about this business & our customers, and we will work hard to resolve this for you!
Thanks,
***
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Thank you for your assistance,
*** ***
Without you I'd have no business in the kitchen.My job's a party! Yours could be, too!
Want to work hours a month rather than hours a week? Ask me about it!
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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Dear Ms***,
Please be advised that I have received the product from Keller's Creations today, 11/08/14, albeit without correspondence or explanation Surprisingly, the return address is North Augusta, South Carolina This resolves my complaint, though I certainly don't plan to purchase from them again
Thank you for your assistance with this matter Have a wonderful weekend.
Sincerely,
*** ***

Customer's order was shippedWe received an email from her on May that the order was received, and she seemed happy