Kelley Blue Book

Thank you for your feedback [redacted] We are in fact raising the values on this vehicle for thepast few weeks, and will continue to adjust them upward in accordance to our market data.Please let me know if you have any additional questions.Thanks for visiting KBB.com, and trusting Kelley Blue Book for your vehicle valuation needs.Consumer Correspondence SpecialistKelley Blue BookThe Trusted ResourcePhone: [email protected]

Thank you for your feedback [redacted]. We are in fact raising the values on this vehicle for thepast few weeks, and will continue to adjust them upward in accordance to our market data.Please let me know if you have any additional questions.Thanks for visiting KBB.com, and trusting Kelley Blue Book...

for your vehicle valuation needs.Consumer Correspondence SpecialistKelley Blue BookThe Trusted ResourcePhone: [email protected]

Review: On May 1st, I ordered 1 copy each of three different publication. I ordered 1 copy of the Motorcycle guide; 1 copy of the official guide for older cars; and 1 copy of the official guide for early model cars.

While placing my order, I was ask repeatably if I want to pay for a yearly subscription which I declined.

I clearly stated repeatedly that I only wanted to purchase one of each copy.

Today, I received a second copy of the Official guide for early model cars in the mail.

I called customer service and told them that I already was dissatisfied with the first copy and certainly had no use for a updated early model guide.

The customer service agents I talked to were very rude and stated that their policy will not allow them to refund any monies but that the would not mind me escalating my claim to my bank and the Revdex.com. I asked to be transferred to a manager but was transferred to 33 different customer service representatives who send me back to first representative.

Overall, I had to spend 30 aggravating minutes on the phones with agents who refused to adjust my account.Desired Settlement: I would like Kelly Blue Book apologize for the behavior of the sales representatives [redacted] and [redacted].

Further, I would like the company to refund the monies the erroneously charged me and stop sending publication I did not order.

Business

Response:

Dear Ms. [redacted]:The letter from Ms. [redacted] was brought to my attention as Ms. [redacted] has retired. In response to your letter, below is a summary of actions related to Complaint ID [redacted].On July 1, 2015, after the customer received the last copy of the subscription, the customer called frustrated and demanded a refund for the subscription that he ordered in April, stating that he had no use for it and that it did not contain the information he needed. The call was escalated to our Senior Customer Service Representative during this contact. We explained to Mr. [redacted] that there is a no refund policy with our subscriptions.When he called again, he asked to speak with management and was transferred to our Customer Service Manager who asked why he didn't call at the time he received the first part of the subscription and inquired about an outstanding balance. Mr. [redacted] said he could not hear and requested a call back due to a possible bad connection on his end. The manager immediately called him back at the number listed on file, to which there was no answer so he left message.There were no further communications about this matter until notified about this complaint. After reviewing the history of orders for this customer, we noticed that he employed similar tactics in 2005 and 2008.Kelley Blue Book has refunded the full amount of the subscription and attempted to reach the customer to discuss this issue and make him aware of the refund, however, we have been unsuccessful in reachinghim.Thank you for bringing this matter to our attention. Please let me know if you have any further questions, otherwise I will consider this matter closed.[redacted]

Review: I have owned a 2008 Chevrolet Silverado Work Series Pick-up since it was brand new. My family has grown to the point that the truck as a regular cab will not carry us comfortably. In deciding to sell my truck, I have been all over the St. Louis, Mo Area in order to determine a value of my truck. Most of the Dealers have comparable trucks in the 11,000 dollar range. I have checked NADA and they value the truck based on age and mileage at 12900. I have checked Black Book and they have valued the truck between 10,000 and 11,500 based on condition. My truck is extremely clean, no accidents ever, and full service history from the day it was new. The problem that I am having is that the Blue book value on my truck is showing between 7300 and 7500 dollars. I have emailed Kelley Blue Book on 3 separate occasions over that past month asking them to review their evaluations and let me know if there is an error in their data. I received one email asking about exact options on my truck over two weeks ago. I responded with the information requested. After that Kelley Blue Book sent me an e-mail promising a response within 24 hours, but I have yet to receive one. I have emailed two further request regarding their information with no responses. People that are looking at the truck keep throwing the blue book value back at me, once they have looked at their I-Phone. If Kelley Blue Book can find a comparable truck to mine for 7500.00, I will gladly send the people looking at mine to the person that wants to sell their pick up for such a reasonable price. I would appreciate it if Kelley Blue Book would at least pay the respect of responding to me. If they have information validating their numbers I would love to see it and can respect that. It just seems that their values are way off from all of the other valuation resources. It is very aggravating that they put a value on other peoples belongings, but will not validate their numbers.Desired Settlement: Kelley Blue Book would validate their values on Chevrolet Work Series Pick-Ups between for models between 2008 and 2010. The value on my truck is over 5000 less than NADA and 3000 less than Black Book.

Business

Response:

Thank you for your feedback [redacted]. We are in fact raising the values on this vehicle for thepast few weeks, and will continue to adjust them upward in accordance to our market data.Please let me know if you have any additional questions.Thanks for visiting KBB.com, and trusting Kelley Blue Book for your vehicle valuation needs.Consumer Correspondence SpecialistKelley Blue BookThe Trusted ResourcePhone: [email protected]