Kelley's Machine Shop

Kelley's Machine has been servicing the greater Phoenix area for 42 years in the same location.  As an automotive engine rebuilding facility, our policy has always been the same.  When an engine is dropped off for rebuild, we only accept the long block (engine block with cylinder heads) or...

short block (engine block only) with no accessories attached.  These accessories (distributer, alternator, carburetor, starter, etc.) are unnecessary in the rebuilding process.  This policy is used for all walk in customers, shop accounts and even the many dealerships that we service.  The part in question is, in fact, an accessory.  This engine, a 1959 GMC 370 long block, out of a Fire Truck, was dropped off 6/13/13.  After completion, multiple calls were made to the owner to pick it up, but was abandoned for over a year.  Only after notifying the owner that the engine would be sold to cover costs associated with the rebuild, the owner contacted us and picked up the engine for the original amount owed and was not charged storage fees.  When Kelley's Machine was contacted in regards to the missing part, we explained our policy, and that we had no record of it being left with the engine.  In an effort to help the customer, we used our many contacts to try and locate this part, but with the age of the vehicle we had no success.  We even went as far as offering to split the cost of the part with the owner, even knowing we have no responsibility to do so.  We have been upstanding members of the Revdex.com and are always willing to work with our customers and want to provide the best service possible. Thanks,  [redacted] Kelley's Machine

Review: I paid $4200 to have my 1959 GMC Firetruck engine to be rebuilt, they had every piece of the engine, when I got the engine back it was all there except for the distributor which is like the heart to the engine. its been about 3 months and they stil say they don't know where it is and the said " im [redacted] out of luck".Desired Settlement: I would like them to buy me a distributor.

Business

Response:

Kelley's Machine has been servicing the greater Phoenix area for 42 years in the same location. As an automotive engine rebuilding facility, our policy has always been the same. When an engine is dropped off for rebuild, we only accept the long block (engine block with cylinder heads) or short block (engine block only) with no accessories attached. These accessories (distributer, alternator, carburetor, starter, etc.) are unnecessary in the rebuilding process. This policy is used for all walk in customers, shop accounts and even the many dealerships that we service. The part in question is, in fact, an accessory. This engine, a 1959 GMC 370 long block, out of a Fire Truck, was dropped off 6/13/13. After completion, multiple calls were made to the owner to pick it up, but was abandoned for over a year. Only after notifying the owner that the engine would be sold to cover costs associated with the rebuild, the owner contacted us and picked up the engine for the original amount owed and was not charged storage fees. When Kelley's Machine was contacted in regards to the missing part, we explained our policy, and that we had no record of it being left with the engine. In an effort to help the customer, we used our many contacts to try and locate this part, but with the age of the vehicle we had no success. We even went as far as offering to split the cost of the part with the owner, even knowing we have no responsibility to do so. We have been upstanding members of the Revdex.com and are always willing to work with our customers and want to provide the best service possible. Thanks, [redacted] Kelley's Machine