I am rejecting this response because:it's NOT about a warranty! The car was misrepresented because the work that was claimed to be done prior to me being purchasing the car was NOT done like it was claimed it was. It has nothing to do with a warranty. It's about the fact that I was sold a car with a bad timing chain when I was told that it had been replaced when it wasn't. The car was misrepresented. Period. I'm rejecting their response because again, it's not a resolution. They refuse to take responsibility for their actions and want to claim it's a warranty issue when it's not. If it were a warranty issue, I'd be bringing up the brakes being bad, the power steering leak, and the flat tire that it has but I'm not. I'm just focused on the bad timing chain that they claimed was fixed prior to purchase.
Regards,
[redacted]
Our dealership, Kelli's Auto Sales, did not misrepresent repair work done on [redacted] 2007 Cadillac STS. After we purchased this vehicle we inspected it and did any required maintenance prior to selling to our customers. The timing chain was changed prior to the sale of the vehicle and again...
once Miss [redacted] purchased it, and brought to our attention it wasn't running correctly, even though no warranty was given at the time of the sale. We have been in business since 1990, we strive to sell quality vehicles and provide good and fair customer service. Our previously owned vehicles are sold AS-IS, no warranty, unless additional warranty is made between the customer and our dealership. We state clearly when a sale is made that there is no warranty. During our last conversation in January 2017 I still offered to assist in fixing her car by not charging labor only for the parts. I am no longer wiling to assist her, since she has filed a formal complaint.
I am rejecting this response because: it does not offer a resolution to the problem. The car was misrepresented because work that was supposedly done before the car was purchased was NOT completed. I have paperwork from an independent mechanic stating the bottom bolts on the timing chain have not been touched. This is not about a warranty because the timing chain did not go bad after I purchased the car. If this car was presented honestly as a 2007 Cadillac STS with a bad timing chain, I would not have paid $6,000 for it, I would have walked away immediately.
Regards,
[redacted]
I am rejecting this response because:it's NOT about a warranty! The car was misrepresented because the work that was claimed to be done prior to me being purchasing the car was NOT done like it was claimed it was. It has nothing to do with a warranty. It's about the fact that I was sold a car with a bad timing chain when I was told that it had been replaced when it wasn't. The car was misrepresented. Period. I'm rejecting their response because again, it's not a resolution. They refuse to take responsibility for their actions and want to claim it's a warranty issue when it's not. If it were a warranty issue, I'd be bringing up the brakes being bad, the power steering leak, and the flat tire that it has but I'm not. I'm just focused on the bad timing chain that they claimed was fixed prior to purchase.
Regards,
[redacted]
Our dealership, Kelli's Auto Sales, did not misrepresent repair work done on [redacted] 2007 Cadillac STS. After we purchased this vehicle we inspected it and did any required maintenance prior to selling to our customers. The timing chain was changed prior to the sale of the vehicle and again...
once Miss [redacted] purchased it, and brought to our attention it wasn't running correctly, even though no warranty was given at the time of the sale. We have been in business since 1990, we strive to sell quality vehicles and provide good and fair customer service. Our previously owned vehicles are sold AS-IS, no warranty, unless additional warranty is made between the customer and our dealership. We state clearly when a sale is made that there is no warranty. During our last conversation in January 2017 I still offered to assist in fixing her car by not charging labor only for the parts. I am no longer wiling to assist her, since she has filed a formal complaint.
I am rejecting this response because: it does not offer a resolution to the problem. The car was misrepresented because work that was supposedly done before the car was purchased was NOT completed. I have paperwork from an independent mechanic stating the bottom bolts on the timing chain have not been touched. This is not about a warranty because the timing chain did not go bad after I purchased the car. If this car was presented honestly as a 2007 Cadillac STS with a bad timing chain, I would not have paid $6,000 for it, I would have walked away immediately.
Regards,
[redacted]