Kellis Eye Center, LLC

Dear Ms***, I received the correspondence from the Revdex.com dated Wednesday, September 9, We at Kellis Eye Center attempt to keep our patients informed of all costs as best we can before and as they ariseIn regard to contact lens fitting fees, I would like to offer the following information:• Contact lens fitting fees are standard in the industry• Most, if not almost all insurance companies do not cover contact lens fitting feesThey therefore become the responsibility of the patient.• We notify patients of this fee at the time of their initial appointmentOur "help sheet" for the staff assists our receptionist in answering questions patients may have about fitting feesSec attached• We clearly have signs posted in our waiting room explaining that fees are incurred with contact lens fittingsSee attached• Our brochure, given to our new contact lens patients clearly explains contact lens fitting feesSee attached• We do not include contact lens information in our general new patient letter because it only affects a small percentage of our patient populationThe letter clearly does not indicate that the fees addressed in it are the only fees that may be incurredSee attached • We have never had another patient take this issue to the Revdex.comWe have been in business over twenty years and have fitted thousands of patients with contactsI personally attempted to contact Ms [redacted] on several occasionsand left at least one message on her voice mailI asked her to call me so I could respond to her concernsI felt a phone discussion would have more easily addressed her issuesShe did not return my callsI regret that she did not give us the opportunity to discuss her complaint before she contacted youWe take pride in the care we deliver at Kellis Eye CenterDrKellis was recognized as one of the “Top Doctors” in Cleveland Magazine this yearWe do not use “Bait and Tackle” methods at our practiceI believe Ms [redacted] was informed of the contact lens fitting fees she would incurInformation was also clearly posted in our waiting room and in our brochurePlease feel free to contact me at [redacted] should you have questions or need additional informationThank you.Sincerely, [redacted] ***Practice Administrator Kellis Eye Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Bragging up your business in no way deems not liable for bait and tackle and no full fee disclosure at the time of the appointment and on your general formThere were not other fees also and I disclosed to Revdex.com the same formI believe statements by the business shows lacking by a business to believe when scheduling the appointment that it was disclosed to meat the time of the contact lens fitting feesIt was not disclosed to me at the time of the scheduled appointmentSigns in the office which I would not know until at the appointment but only if I factually noticed would no one entail full fee disclosureby this business as no one walks around the room and reads all signs, nor was it pointed out to me when I walked in, which would be odd to do afterthe appointment is scheduled as fees are to be disclosed prior at the time of the scheduled appointment SeriouslyUp to them as a business to disclose to consumers all fees prior to appointment which it was notApparently the business can not be grown up adultsand admit to not being an issue, but needs to brag themselves up which in no way has anything to do with bait & tackle, and non disclosureof all fees before the appointment was scheduled or on the general form which they lied aboutMy form in no ways has other feesA form which was mailed was my only means of disclosure of fees which I did disclose to Revdex.com the form Forms lacking of any standard set contact lens fitting fee which you believe it is a standard set fee for contact lens fitting fee which I have not had to pay prior and irregardless well then all businesses also has the co-pay fee which is on the general form that you providedWhat do you think about that? You stated you omit the contact lens fitting fee as it is a standard fee I am just supposed to know aboutCo-pays are more standardized then the contact lens fitting fee as a known fee and it is not how consumer fees are to be disclosedBasically as the case is you believe as a standard contact lens fitting fee not to put on the general form then why bother to put the co-pay as the co-pay isreally a general fee that most people know is really typically general verses the contact lens fitting feeWhat do you think about that? So if I visit oneauto repair shop and there is standard fee with my car then when I go to the next auto repair shop with my car then I just know with that car there is thesame fee? Not how it worksAll fees are to be disclosed before any serviceAnytime I have my car repaired I am told prior to service what the fee will beThey do not go by well were basically pretty sure that you had this done before so we know that you did so we know not to tell you about the fee and then to your surprise the other business does not do what you do as you assumed they operate as you do As you also did not know I even wore contacts before also as I did not tell you at the time of the appointment, you assumed I did, and just knew I did as you knew not to tell me about the contact lens fee as your excuse for the non disclosure ofI am the consumerI calledI scheduled the appointment for a contact examI in know way disclosed if I wore contacts prior, not relevant to my appointment I was told forms would be mailed to meI filled out the formsBrought my insurance, forms, I.D., current medicationsAll requested per general formMy exam was lengthyThe contacts tried on themselves were lacking compared to other contacts I have worn beforeI did not really care for themI went to the desk as I had to come back again after wearing for a few weeks so I needed another appointmentI was then told about the contact lens fitting feeI questioned this as what is this? The receptionist would not answer, only stated the person whom does billing is not there, and when she gets back at the time of my next appointment she can answer.Due to the fact I was ill and the contacts were all less than desirable I opted not to returnHowever from my request by mail and the Revdex.com complaint of understanding I still from the reply do not quite understand what the contact lens fitting fee is for as it is a hidden fee to me not disclosed nor stated what am I paying for? A made up chargeAs to the reply by phone contact as she stated she did so with no reply from me as if she reads my letter by mail I requested formal reply by mail which she failed to replyI will not accept phone reply as accepted means of contact as I fear harassment from them as they only want to justify as being correct only, not remedy nor correct any lackingConsumers have rights under fee disclosures which is a legal issue to know all fees before the appointment is made even the co-pay that maybe duebased on insuranceNot after the factDue to your lacking in your reply, your gestures of elaborate business persona belief that it is no issue as your being so well called out to other's meaning that it must just be me as the only consumerDenial of my consumer rights based onYour belief that it was disclosed to me at the time of the appointment was made is not factualI am an individualI have rightsMy rights were violated as a consumerI will look into my legal rights by seeking legal counselRegards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bragging up your business in no way deems not liable for bait and tackle and no full fee disclosure at the time of the appointment and on your general form. There were not other fees also and  I disclosed to Revdex.com the same form. I believe statements by the business shows lacking by a business to believe when scheduling the appointment that it was disclosed to meat the time of the contact lens fitting fees. It was not disclosed to me at the time of the scheduled appointment. Signs in the office which I would not know until at the appointment but only if I factually noticed would no one entail full fee disclosureby this business as no one walks around the room and reads all signs, nor was it pointed out to me when I walked in, which would be odd to do afterthe appointment is scheduled as fees are to be disclosed prior at the time of the scheduled appointment.  Seriously. Up to them as a business to disclose to consumers all fees prior to appointment which it was not. Apparently the business can not be grown up adultsand admit to not being an issue, but needs to brag themselves up which in no way has anything to do with bait & tackle, and non disclosureof all  fees before the appointment was scheduled or on the general form which they lied about. My form in no ways has other fees. A form which was mailed was my only means of disclosure of fees which I did disclose to Revdex.com the form.  Forms lacking of any standard set contact lens fitting fee which you believe it is a standard set fee for contact lens fitting fee which I have not had to pay prior and irregardless well then all businesses also has the co-pay fee which is on the general form that you provided. What do you think about that? You stated you omit the contact lens fitting fee as it is a standard fee I am just supposed to know about. Co-pays are more standardized then the contact lens fitting fee as a known fee and it is not how consumer fees are to be disclosed. Basically as the case is you believe as a standard contact lens fitting fee not to put on the general form then why bother to put the co-pay as the co-pay isreally a general fee that most people know is really typically general verses the contact lens fitting fee. What do you think about that?  So if I visit oneauto repair shop and there is standard fee with my car then when I go to the next auto repair shop with my car then I just know with that car there is thesame fee?  Not how it works. All fees are to be disclosed before any service. Anytime I have my car repaired I am told prior to service what the fee will be. They do not go by well were basically pretty sure that you had this done before so we know that you did so we know not to tell you about the fee and then to your surprise the other business does not do what you do as you assumed they operate as you do.  As you also did not know I even wore contacts before also as I did not tell you at the time of the appointment, you assumed I did, and just knew I did as you knew not to tell me about the contact lens fee as your excuse for the non disclosure of. I am the consumer. I called. I scheduled the appointment for a contact exam. I in know way disclosed if I wore contacts prior, not relevant to my appointment.  I was told forms would be mailed to me. I filled out the forms. Brought my insurance,  forms,  I.D., current medications. All requested per general form. My exam was lengthy. The contacts tried on  themselves were lacking compared to other contacts I have worn before. I did not really care for them. I went to the desk as I had to come back again after wearing for a few weeks so I needed another appointment. I was then told about the contact lens fitting fee. I questioned this as what is this? The receptionist would  not answer, only stated the person whom does billing is not there, and when she gets back at the time of my next appointment she can answer.Due to the fact I was ill and the contacts were all less than desirable I opted not to return. However from my request by mail and the Revdex.com complaint  of understanding I still from the reply do not quite understand what the contact lens fitting fee is for as it is a hidden fee to me not disclosed nor stated what am I paying for? A made up charge. As to the reply by phone contact as she stated she did so with no reply from me as  if she reads my letter by mail I requested formal reply by mail which she failed to reply. I will not accept phone reply as accepted means of contact as I fear harassment from them as they only want to justify as being correct only,  not remedy nor correct any lacking. Consumers  have rights under fee disclosures which is a legal issue to know all fees before the appointment is made even the co-pay that maybe duebased on insurance. Not after the fact. Due to your lacking in your reply, your gestures of elaborate business persona belief that it is no issue as your being so well called out to other's meaning that it must just be me as the only consumer. Denial of my consumer rights based on. Your belief that it was disclosed to me at the time of the appointment was made is not factual. I am an individual. I have rights. My rights were violated as a consumer. I will look into my legal rights by seeking legal counsel. Regards,
[redacted]

Dear Ms. [redacted], I received the correspondence from the Revdex.com dated Wednesday, September 9, 2015. We at Kellis Eye Center attempt to keep our patients informed of all costs as best we can before and as they arise. In regard to contact lens fitting fees, I would like to offer the...

following information:• Contact lens fitting fees are standard in the industry. • Most, if not almost all insurance companies do not cover contact lens fitting fees. They therefore become the responsibility of the patient.• We notify patients of this fee at the time of their initial appointment. Our "help sheet" for the staff assists our receptionist in answering questions patients may have about fitting fees. Sec attached. • We clearly have signs posted in our waiting room explaining that fees are incurred with contact lens fittings. See attached. • Our brochure, given to our new contact lens patients clearly explains contact lens fitting fees. See attached. • We do not include contact lens information in our general new patient letter because it only affects a small percentage of our patient population. The letter clearly does not indicate that the fees addressed in it are the only fees that may be incurred. See attached • We have never had another patient take this issue to the Revdex.com. We have been in business over twenty years and have fitted thousands of patients with contacts. I personally attempted to contact Ms. [redacted] on several occasions. and left at least one message on her voice mail. I asked her to call me so I could respond to her concerns. I felt a phone discussion would have more easily addressed her issues. She did not return my calls. I regret that she did not give us the opportunity to discuss her complaint before she contacted you. We take pride in the care we deliver at Kellis Eye Center. Dr. Kellis  was recognized as one of the “Top Doctors” in Cleveland Magazine this year. We do not use “Bait and Tackle” methods at our practice. I believe Ms. [redacted] was informed of the contact lens fitting fees she would incur. Information was also clearly posted in our waiting room and in our brochure. Please feel free to contact me at [redacted] should you have questions or need additional information. Thank you.Sincerely, [redacted]Practice Administrator Kellis Eye Center