Thank you for bringing this report to our attention. Consumer satisfaction is very important to us and we take allconsumer complaints very seriously. We have spoken with this consumer several times since receiving theinitial contact in an attempt to apologize and resolve this matter. During the most...
recent discussion, we offeredreasonable compensation, which we believe is fair considering no outofpocket losses were incurred andbecause there is no health risk with this food. Unfortunately, this offer was not accepted and we have sentpaperwork so that our claims process can be initiated. We will continue to work with this consumer to reachsatisfactory resolution. If you have any questions or concerns about our actions please contact me.
Thank you for bringing this report to our attention. Consumer satisfaction is very important to us and we take allconsumer complaints very seriously. We have spoken with this consumer several times since receiving theinitial contact in an attempt to apologize and resolve this matter. During the most...
recent discussion, we offeredreasonable compensation, which we believe is fair considering no outofpocket losses were incurred andbecause there is no health risk with this food. Unfortunately, this offer was not accepted and we have sentpaperwork so that our claims process can be initiated. We will continue to work with this consumer to reachsatisfactory resolution. If you have any questions or concerns about our actions please contact me.