February 23, 2015Thank you for the opportunity to respond to the complaint submitted by *** *** regarding his experience with Peoria Nissan.*** *** *** *** returned to the dealership on Friday, February 20th, and resigned their contract with the Service Contract and GAP insurance.It
is our understanding that all of their issues have been resolved.Sincerely,*** ***Compliance Director - Peoria Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This is false, I have answered all calls from themThey have my email address and all, they are blowing smokeI will accept the same vehicle (*** ***) at the same price, 100% financing as advertisedThey are miss leading the public by advertisement
December 17, 2014We are responding to the complaint filed by *** ***. Our Sales Manager, *** *** has been in contact with *** *** and has made several appointmentswith him in an attempt to resolve his issues. *** *** has not kept those appointments. Our calls have to him
have not been returned.At this time there is nothing more we can do until *** *** contacts Peoria Nissan to schedule an appointment.Sincerely,*** *** - Compliance Director
December 9, 2014 Re: *** *** *** We are in receipt of the complaint filed by *** ***regarding his experience with Peoria Nissan.Our Sales Manager, *** *** has made repeated calls to*** ***, but has been unable to reach him. The recording states that the wireless
customer is unavailable and totry the call at another time.We regret that the vehicle *** *** was interested in is no longer availableHowever, our Sales Manager will work with *** *** to find avehicle that can be financed at 0%, with a max amount of $17,plus tax, title, and license fees. This is based on approved credit for a loan length of months.*** *** can be reached at Peoria Nissan at ***. We apologize for any inconvenience this has caused *** ***
We have apologized to *** *** for the error on our Web advertising. We believe that we have extended an opportunity to *** *** to obtain 0% financing on another vehicle, but have been unable to contact him. I personally called the *** phone number and got a recording that the consumer was not available and to try my call at another time.Unless he contacts *** ***, there is nothing that can be done to try and remedy the situation.Sincerely,** ***Compliance Director Peoria Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
They have done a great job of fixing my car.I am very happy they were able to do so.I feel a lot safer now.Thank You to everyone concerned
[redacted] [redacted]
I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan. Ms. [redacted] purchased her...
vehicle on March 20, 2015. Please find attached two documents (Delivery Confirmation Acknowledgement and Customer We Owe). TheDelivery Confirmation paragraph # states that the vehicle is being delivered to the customer “As Equipped” with no other options or equipment other than statedin the “We Owe”. In both cases Ms. [redacted] signed the documents indicating that she understood that she was taking position of the vehicle without poweroptions. Ms. [redacted] did return to the dealership on March 26th to express her displeasure with her current vehicle. The dealership sat down with her and provided her an option to trade out of the vehicle into a vehicle with power options. Ms. [redacted] declined the offer to upgrade as she could not afford the increase in her monthly payment. In Arizona there is no “cooling” offperiod when purchasing a vehicle, there is not a 60 day time frame as Ms. [redacted] indicated in her complaint. Attached is also a copy of the Retail Installment Contract which clearly states that there is no cooling off period. Ms. [redacted] also signed this document indicating she understood the terms of the contract. Ms. [redacted] did return to Peoria Nissan in September to inquire about trading her vehicle. At the time we were unable to help Ms. [redacted] as the circumstances of her employment had changed, as well as her credit rating. We work with a number of lenders specializing in customers with credit challenges. Unfortunately, without employment and acosigner there was nothing that we could do. Filippo Marchionne from our Dealershipdid contact Ms. [redacted] and discussed what options were open to her and tradingher current vehicle. We regret that we wereunable to assist Ms. [redacted] with her wish to trade out of the 2015 Nissan Sentra. Thank you for the opportunity to respondto this complaint. Sincerely, [redacted]
Compliance Officer – Peoria Nissan
April 6, 2015Our service director, [redacted] has been working with the customer to resolve her issues with the vehicle.The front differential and brakes were repaired at no cost to the customer. We did follow up with her two dayslater to ensure that her issues had been resolved.Thank you...
for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director - Peoria Nissan
February 16, 2016Phoenix Revdex.com4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint – [redacted] # [redacted]I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.On behalf of Peoria Nissan, I apologize for any inconvenience...
Ms. [redacted] experienced in dealing with our sales staff. We have addressed this issue with the sales staff in order to alleviate this type of situation in the future. Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan
A refund check in the amount of $1,791.32 was sent to the lender (NMAC) of Ms. [redacted]'s vehicle. Please see attachment. This refund does not change her monthly payments, but will reduce the amount owed on the loan.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The business in reference to complaint ID [redacted] has rewritten the contract and I find that this resolution is satisfactory to me. I consider this complaint resolved.Thank you for your assistance. You have been very helpful.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never had contact with the party mentioned in the response to the complaint. I did have a phone conversation with Frank Jarosz and a resolution was discussed. I did have an appointment (not multiple appointments) made with someone named [redacted] for Saturday December 13. Due to an unrelated issue I was unable to meet that appointment and left a message with [redacted] to reschedule. I have to date not received any phone calls and have my phone records to prove this, I have not received any email response from Pinnacle Nissan and everything stated in their response is completely devoid of any fact what so ever. To date Pinnacle Nissan has not appropriately addressed the issue at hand and now it appears they are back to using the same false tactics that caused the initial problem. Perhaps some truth and transparency in this matter would result in a resolution.
Regards,
[redacted]
July 13, 2017 On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales personnel....
Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you. Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible. Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan
February 19, 2016 As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle. We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.Sincerely,Patti S[redacted]Compliance DirectorPeoria Nissan
February 23, 2015Thank you for the opportunity to respond to the complaint submitted by *** *** regarding his experience with Peoria Nissan.*** *** *** *** returned to the dealership on Friday, February 20th, and resigned their contract with the Service Contract and GAP insurance.It
is our understanding that all of their issues have been resolved.Sincerely,*** ***Compliance Director - Peoria Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This is false, I have answered all calls from themThey have my email address and all, they are blowing smokeI will accept the same vehicle (*** ***) at the same price, 100% financing as advertisedThey are miss leading the public by advertisement
December 17, 2014We are responding to the complaint filed by *** ***. Our Sales Manager, *** *** has been in contact with *** *** and has made several appointmentswith him in an attempt to resolve his issues. *** *** has not kept those appointments. Our calls have to him
have not been returned.At this time there is nothing more we can do until *** *** contacts Peoria Nissan to schedule an appointment.Sincerely,*** *** - Compliance Director
December 9, 2014 Re: *** *** *** We are in receipt of the complaint filed by *** ***regarding his experience with Peoria Nissan.Our Sales Manager, *** *** has made repeated calls to*** ***, but has been unable to reach him. The recording states that the wireless
customer is unavailable and totry the call at another time.We regret that the vehicle *** *** was interested in is no longer availableHowever, our Sales Manager will work with *** *** to find avehicle that can be financed at 0%, with a max amount of $17,plus tax, title, and license fees. This is based on approved credit for a loan length of months.*** *** can be reached at Peoria Nissan at ***. We apologize for any inconvenience this has caused *** ***
We have apologized to *** *** for the error on our Web advertising. We believe that we have extended an opportunity to *** *** to obtain 0% financing on another vehicle, but have been unable to contact him. I personally called the *** phone number and got a recording that the consumer was not available and to try my call at another time.Unless he contacts *** ***, there is nothing that can be done to try and remedy the situation.Sincerely,** ***Compliance Director Peoria Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
They have done a great job of fixing my car.I am very happy they were able to do so.I feel a lot safer now.Thank You to everyone concerned
September 22, 2015Phoenix Revdex.com[redacted]
[redacted] [redacted]
I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan. Ms. [redacted] purchased her...
vehicle on March 20, 2015. Please find attached two documents (Delivery Confirmation Acknowledgement and Customer We Owe). TheDelivery Confirmation paragraph # states that the vehicle is being delivered to the customer “As Equipped” with no other options or equipment other than statedin the “We Owe”. In both cases Ms. [redacted] signed the documents indicating that she understood that she was taking position of the vehicle without poweroptions. Ms. [redacted] did return to the dealership on March 26th to express her displeasure with her current vehicle. The dealership sat down with her and provided her an option to trade out of the vehicle into a vehicle with power options. Ms. [redacted] declined the offer to upgrade as she could not afford the increase in her monthly payment. In Arizona there is no “cooling” offperiod when purchasing a vehicle, there is not a 60 day time frame as Ms. [redacted] indicated in her complaint. Attached is also a copy of the Retail Installment Contract which clearly states that there is no cooling off period. Ms. [redacted] also signed this document indicating she understood the terms of the contract. Ms. [redacted] did return to Peoria Nissan in September to inquire about trading her vehicle. At the time we were unable to help Ms. [redacted] as the circumstances of her employment had changed, as well as her credit rating. We work with a number of lenders specializing in customers with credit challenges. Unfortunately, without employment and acosigner there was nothing that we could do. Filippo Marchionne from our Dealershipdid contact Ms. [redacted] and discussed what options were open to her and tradingher current vehicle. We regret that we wereunable to assist Ms. [redacted] with her wish to trade out of the 2015 Nissan Sentra. Thank you for the opportunity to respondto this complaint. Sincerely, [redacted]
Compliance Officer – Peoria Nissan
April 6, 2015Our service director, [redacted] has been working with the customer to resolve her issues with the vehicle.The front differential and brakes were repaired at no cost to the customer. We did follow up with her two dayslater to ensure that her issues had been resolved.Thank you...
for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director - Peoria Nissan
February 16, 2016Phoenix Revdex.com4428 N. 12th StreetPhoenix, AZ 85014-4585Re: Complaint – [redacted] # [redacted]I am responding to the complaint submitted by Ms. [redacted] regarding her experience with Peoria Nissan.On behalf of Peoria Nissan, I apologize for any inconvenience...
Ms. [redacted] experienced in dealing with our sales staff. We have addressed this issue with the sales staff in order to alleviate this type of situation in the future. Peoria Nissan takes all complaints seriously, and appreciate Ms. [redacted] bringing this issue to our attention.We regret that Ms. [redacted]s experience with Peoria Nissan was not favorable. Our staff is trained to always put the customer first and regret that your experience did not reflect the professional courtesy that our staff has been trained to provide.Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan
A refund check in the amount of $1,791.32 was sent to the lender (NMAC) of Ms. [redacted]'s vehicle. Please see attachment. This refund does not change her monthly payments, but will reduce the amount owed on the loan.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Nissan Peoria added the negative equity to my current loan withouy my permission or knowledge. I ahve attempted to find out the cost of trading in my car for a new one. They told me not to come back back to their office. How can I go there to attemot to get a new loan if they refuse to help me?Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The business in reference to complaint ID [redacted] has rewritten the contract and I find that this resolution is satisfactory to me. I consider this complaint resolved.Thank you for your assistance. You have been very helpful.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never had contact with the party mentioned in the response to the complaint. I did have a phone conversation with Frank Jarosz and a resolution was discussed. I did have an appointment (not multiple appointments) made with someone named [redacted] for Saturday December 13. Due to an unrelated issue I was unable to meet that appointment and left a message with [redacted] to reschedule. I have to date not received any phone calls and have my phone records to prove this, I have not received any email response from Pinnacle Nissan and everything stated in their response is completely devoid of any fact what so ever. To date Pinnacle Nissan has not appropriately addressed the issue at hand and now it appears they are back to using the same false tactics that caused the initial problem. Perhaps some truth and transparency in this matter would result in a resolution.
Regards,
[redacted]
July 13, 2017 On behalf of Peoria Nissan, I would like to apologize for any inconvenience you may have experienced from our sales team. Per your request we have removed your address and phone numbers from our database. This should alleviate any further contact from our sales personnel....
Should you receive any further calls, please contact me via email at [redacted] and I will handle the matter personally. Please have the name of the salesperson and the date/time of the call. Again, please accept my personal apology for the inconvenience this may have caused you. Peoria Nissan is committed to protecting the rights of our customers and providing the best service possible. Sincerely, Patti S[redacted]Compliance Director – Peoria Nissan
February 19, 2016 As stated in our previous correspondence, the two prices quoted reflected purchasing the vehicle with the damages, and a price for the vehicle if we had to fix the vehicle. We regret that our sales staff did not correctly explain the differences to the customer and apologize for the inconvenience this may have caused him.Sincerely,Patti S[redacted]Compliance DirectorPeoria Nissan