Kellum, Ed, & Son Appliance Company

Initial Business Response / [redacted] (1000, 10, 2017/07/10) */ Levy Pools was contacted by [redacted] December to install new plumbing, to re-tile the pool and to supply and install a pool heat pump and new [redacted] Dehumidifier unit at Waterfront PlaceSubcontractors were used for the tiling of the pool and the installation of a new [redacted] unitThe ductwork was not to be replaced, only the [redacted] unit and the necessary connections to connect to the existing ductwork Levy Pools was contacted by [redacted] early this year and this was the first time we were made aware of any outstanding issues at [redacted] Waterfront PlaceWhen the job was completed in 2014, we were contacted regarding the leaking of the poolLevy Pools returned at that time and replaced a skimmer that was cracked and resolved an issue with water syphoning out of a step handrailOnce these issues were corrected, we explained to [redacted] about regular pool water loss including evaporation, backwashing procedures and regular bather loadAfter this explaination Levy Pools was not made aware of any other water loss issues Levy Pools was not contacted by [redacted] in Decregarding the pool at Waterfront PlaceWe were not aware of or included in any discussion about closing down the pool during ***tmas breakLevy Pools would never have scheduled or agreed to complete any work during that timeframe as Levy Pools has always been closed between ***tmas and New Years As far as the deficiencies listed in the complaint, ie: improper caulking around the pool and poor quality tiling, Levy Pools was not aware of any outstanding issuesAfter the job was completed in 2014, Levy Pools dealt with all issues brought to our attentionIn regards to the complaint of incorrect ductwork for the [redacted] unit, Levy Pools was not contracted to replace the existing duct work, only to provide the new unit and the required connections to the existing ductwork Levy Pools has continued to provide service and chemicals for the pool at Waterfront Place until the end of We have not been compensated for the work completed from Aug-Nov There are three outstanding invoices on file totaling $ [redacted] Levy Pools prides ourselves on handling and resolving all complaints in a professional and timely mannerLevy Pools did resolve all issues concerning this job immediately after they were brought to our attention and also continued to provide service for the pool at Waterfront Place Levy Pools is open to meet on site to go over the deficiencies in the complaint Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] would like accept the offer to meet on site with [redacted] (s) Please contact Providence Property Management, [redacted] or [redacted] [redacted] Secretary to the Board Final Consumer Response / [redacted] (3000, 50, 2017/09/26) */ There has been no resolution because there has been no contact from Levy poolsThrough their response to you we would understand that something is going to be done but we have had no indication from them directly of any action [redacted] Final Business Response / [redacted] (4000, 52, 2017/10/03) */ As we advised, Levy Pools has been in contact with a ventilation company in regards to this complaintWe were hoping that the two week timeframe that was given to Waterfront Place would be plenty of time to get the information that we required and come to a resolutionHowever all ventilation companies are very busy this time of yearTo hopefully speed up the process we forwarded pictures to a ventilation technician but when we followed up with him, we were advised that they would need to go out and view the unit before making any judgmentsLevy Pools contacted [redacted] Oct to set up this appointment [redacted] of [redacted] was on site with [redacted] , the owner of Levy Pools and [redacted] from Waterfront Place to look at the [redacted] unit [redacted] advised that the [redacted] unit is working, the windows were clear and there was no moisture on them, also the air quality and humidity levels were goodHe advised that the air flow could be a bit better if the vent pipes coming off of the unit were replaced with a slighter curved elbow fitting so that the angle is not as sharpWe are currently waiting for pricing from [redacted] to replace the fittingsWhen we have the pricing we will be in contact with Waterfront Place to come to a resolution

This company obviously believes that veterans are fools ! Listen, The young man who punched holes in my watchband was a young African American named D [redacted] TD [redacted] was rather tall and was wearing dreadlocks or braids When I tried purchasing my watch band over a month ago D [redacted] was working that evening..The watch band didnt fit my arm so D [redacted] punched wholes in the item to make it fit ! When I returned home that night the indiglo was not working..I returned several days later the first thing the manager told me that a new battery would resolve my issueI returned a few days later and talked to a tall, chunky African American gentlemanHe checked the battery strength and told me it was the mechanism not the batteryWhen I asked for his bosses phone numbervhe said no, and that it was against company policy..This contradicts what I was previously told A young woman who claimed to be the manager gave me Sandra's number here it is [redacted] I'm tired of this companies [redacted] ! By the way I always keep my receiptsThank you..Have a nice day !

The way watch movements are designed does not allow the date function to be accessible from the back of the watch where the battery is changedIt is not possible that the associate damaged the date operation during a battery replacementThe associate that changed the battery asserts that the date function was not functioning when examined during our pre-service inspectionWe are sorry that the customer is unhappy with the resolution presentedWe have offered to repair the item and give a 50% off discountUnder the circumstances, that is as much as we are able to offer.Thank you,Customer ServiceDakota Watch Company

The holes were not put in the watch band by the store locationThe customer returned the watch band with holes in it asking for a replacementHe was offered a discount on a new band but not a refund due to the condition it was returned in.Whether the watch requires a battery replacement or has a
movement issue is unclearHowever, the Indiglo functioning of the watch could not have been damaged during the band replacement.As a one-time courtesy, we will refund the purchase cost of the watch band. We will send a corporate check in the amount of $to the customer's listed addressWe can also offer the customer a 20% off discount to use at www.dakotawatch.comWe will send a discount code with the corporate checkWe would not be able to replace the entire watch.Thank you,Customer ServiceDakota Watch Company

[A default letter is provided
here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We do sincerely apologize that the customer had trouble getting their battery replacedThe store manager was able to re-attach the dial markers and replace the batteryWe do hope this was a satisfactory conclusion.Thank you,Customer ServiceDakota Watch Company

Hello,We are sorry that the presented compromise was not found satisfactoryThe date function could not have been damaged during the battery replacementWe had offered 50% off of the repair as a good faith gesture toward the customerUnder the circumstances, this is as much as we would be able to offer.Thank you,Customer ServiceDakota Watch Company

We apologize for the customer's inconvenienceWe would be happy to issue the customer their requested settlement amountThe store location will contact the customer regarding this.Thanks,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Both myself and my assistant both saw the watch date functioning directly prior to them working on my watchThe associate that worked on my watch told me she would not have accepted the watch if it had not been working? When she stated this, I said to her that you are admitting it was workingShe then said yes it was working, but then made up that it was making a funny click noise? Keep in mind the reason why I noticed my watch battery was dead was because the date was offI changed the date several days ahead literally minutes before it was taken to them and I did not have any issues? She then changed her story to the point where she said it wasn't working 100% correctly, but was still able to change the dateShe said since she got it to work she did not mention it to us at the pre-inspectionAs we went back-and-forth discussing the issue at hand, she then changed her story and said she did say something when the watch was first brought in which was completely untrue? The associate laid out all three watches and did a complete pre inspection and everything was functioningShe even admitted that it was working but now it's just coincidence that it's not? The frustrating part of this whole thing is that the associate changed the story on that it was working and then not working multiple times during our discussionsWhether she dropped it on the floor and screwed the date up or she did do something internally when she took the backing off I don't knowBottom line is the watch was working completely fine (except for the battery) when it was brought in? The fact that she called me and stated that now the date was not working should be further evidence that it broke in her handsI don't understand why it's so difficult to fix a problem created while the watch was in this company's handsKeep in mind this is the same associate who yelled and screamed and became extremely violent because I was wasting her timeShe didn't want to deal with it anymore and told me she had better things to do I should go away? How can someone who isn't a management role act like this? This entire company is extremely unprofessional and I'm sure if the owner, MrC***, ? knew of the entire situation he would not be thrilled
Regards,
*** ***

This company obviously believes that veterans are fools ! Listen, The young man who punched holes in my watchband was a young African American named D*** TD*** was rather tall and was wearing dreadlocks or braids When I tried purchasing my watch band over a month ago D*** was working that evening..The watch band didnt fit my arm so D*** punched wholes in the item to make it fit ! When I returned home that night the indiglo was not working..I returned several days later the first thing the manager told me that a new battery would resolve my issueI returned a few days later and talked to a tall, chunky African American gentlemanHe checked the battery strength and told me it was the mechanism not the batteryWhen I asked for his bosses phone numbervhe said no, and that it was against company policy..This contradicts what I was previously told A young woman who claimed to be the manager gave me Sandra's number here it is *** *** I'm tired of this companies ***! By the way I always keep my receiptsThank you..Have a nice day !

[A default letter is provided here which indicates your acceptance of the business's response? If
you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

The way watch movements are designed does not allow the date function to be accessible from the back of the watch where the battery is changedIt is not possible that the associate damaged the date operation during a battery replacementThe associate that changed the battery asserts that the date
function was not functioning when examined during our pre-service inspectionWe are sorry that the customer is unhappy with the resolution presentedWe have offered to repair the item and give a 50% off discountUnder the circumstances, that is as much as we are able to offer.Thank you,Customer ServiceDakota Watch Company

Initial Business Response /* (1000, 10, 2017/07/10) */
Levy Pools was contacted by [redacted] December 2013 to install new plumbing, to re-tile the pool and to supply and install a pool heat pump and new [redacted] Dehumidifier unit at Waterfront Place. Subcontractors were used for the tiling of...

the pool and the installation of a new [redacted] unit. The ductwork was not to be replaced, only the [redacted] unit and the necessary connections to connect to the existing ductwork.
Levy Pools was contacted by [redacted] early this year and this was the first time we were made aware of any outstanding issues at [redacted] Waterfront Place. When the job was completed in 2014, we were contacted regarding the leaking of the pool. Levy Pools returned at that time and replaced a skimmer that was cracked and resolved an issue with water syphoning out of a step handrail. Once these issues were corrected, we explained to [redacted] about regular pool water loss including evaporation, backwashing procedures and regular bather load. After this explaination Levy Pools was not made aware of any other water loss issues.
Levy Pools was not contacted by [redacted] in Dec. 2016 regarding the pool at Waterfront Place. We were not aware of or included in any discussion about closing down the pool during [redacted]tmas break. Levy Pools would never have scheduled or agreed to complete any work during that timeframe as Levy Pools has always been closed between [redacted]tmas and New Years.
As far as the deficiencies listed in the complaint, ie: improper caulking around the pool and poor quality tiling, Levy Pools was not aware of any outstanding issues. After the job was completed in 2014, Levy Pools dealt with all issues brought to our attention. In regards to the complaint of incorrect ductwork for the [redacted] unit, Levy Pools was not contracted to replace the existing duct work, only to provide the new unit and the required connections to the existing ductwork.
Levy Pools has continued to provide service and chemicals for the pool at Waterfront Place until the end of 2016. We have not been compensated for the work completed from Aug-Nov 2016. There are three outstanding invoices on file totaling $[redacted].
Levy Pools prides ourselves on handling and resolving all complaints in a professional and timely manner. Levy Pools did resolve all issues concerning this job immediately after they were brought to our attention and also continued to provide service for the pool at Waterfront Place.
Levy Pools is open to meet on site to go over the deficiencies in the complaint.
Initial Consumer Rebuttal /* (3000, 12, 2017/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] would like accept the offer to meet on site with [redacted](s).
Please contact Providence Property Management, [redacted]. or [redacted].
[redacted]
[redacted] Secretary to the Board
Final Consumer Response /* (3000, 50, 2017/09/26) */
There has been no resolution because there has been no contact from Levy pools. Through their response to you we would understand that something is going to be done but we have had no indication from them directly of any action.
[redacted]
Final Business Response /* (4000, 52, 2017/10/03) */
As we advised, Levy Pools has been in contact with a ventilation company in regards to this complaint. We were hoping that the two week timeframe that was given to Waterfront Place would be plenty of time to get the information that we required and come to a resolution. However all ventilation companies are very busy this time of year. To hopefully speed up the process we forwarded pictures to a ventilation technician but when we followed up with him, we were advised that they would need to go out and view the unit before making any judgments. Levy Pools contacted [redacted] Oct 2 to set up this appointment. [redacted] of [redacted] was on site with [redacted], the owner of Levy Pools and [redacted] from Waterfront Place to look at the [redacted] unit. [redacted] advised that the [redacted] unit is working, the windows were clear and there was no moisture on them, also the air quality and humidity levels were good. He advised that the air flow could be a bit better if the vent pipes coming off of the unit were replaced with a slighter curved elbow fitting so that the angle is not as sharp. We are currently waiting for pricing from [redacted] to replace the fittings. When we have the pricing we will be in contact with Waterfront Place to come to a resolution.