Thank you for forwarding to us the above referenced complaint. By way of our response, please note as follows: The subject vehicle was purchased by complainant from someone else (not our dealership and not a...
dealership associated with the manufacturer of that vehicle); At the time complainant purchased the subject vehicle it had approximately 144,500 miles on it; For the above reasons, the subject vehicle is not covered by a warranty from our dealership (and any warranty from the manufacturer would have long ago expired); The manufacturer of the vehicle, as a good will gesture (without charge) to the complainant, did have our dealership repair a thermal event which, months later and thousands of miles later, an engineer inspected and confirmed was properly repaired and not the cause of the complainant’s current wear and tear issues; and The complainant did bring his vehicle into our dealership two other times for diagnostic services, but both of those times declined the recommended repairs. The cost of the diagnostic services was $132.28 and $153.76. The complainant’s desire to have the vehicle completely repaired or the $10,000.00 purchase price refunded, should be directed to the one who sold or warranted the vehicle to him, which is not our dealership. Accordingly, we respectfully request that you close your file as it relates to our dealership. Respectfully submitted, ...⇄BMW �...⇄ W[redacted], Controller
Thank you for forwarding to us the above referenced complaint. By way of our response, please note as follows: The subject vehicle was purchased by complainant from someone else (not our dealership and not a...
dealership associated with the manufacturer of that vehicle); At the time complainant purchased the subject vehicle it had approximately 144,500 miles on it; For the above reasons, the subject vehicle is not covered by a warranty from our dealership (and any warranty from the manufacturer would have long ago expired); The manufacturer of the vehicle, as a good will gesture (without charge) to the complainant, did have our dealership repair a thermal event which, months later and thousands of miles later, an engineer inspected and confirmed was properly repaired and not the cause of the complainant’s current wear and tear issues; and The complainant did bring his vehicle into our dealership two other times for diagnostic services, but both of those times declined the recommended repairs. The cost of the diagnostic services was $132.28 and $153.76. The complainant’s desire to have the vehicle completely repaired or the $10,000.00 purchase price refunded, should be directed to the one who sold or warranted the vehicle to him, which is not our dealership. Accordingly, we respectfully request that you close your file as it relates to our dealership. Respectfully submitted, ...⇄ BMW �...⇄ W[redacted], Controller