Kelly Car Buyer

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kellycarbuyer.com We are currently working with [redacted] to resolve the issue with the Texas TollwayWe had left him voice mails explaining that every time we called the Texas Tollway they would explain that they couldn't discuss the matter with us [redacted] had referred the matter to Copart, which is the auction company that picked up the vehicle on our behalf and their title clerk had also left voice mails to help Mr [redacted] resolve the matterHe is currently in constant communication with our regional representative and they are working closely to resolve this matterWe weren't notified of the problem until it was in collections on the other end or we would have tried to fix it sooner

I used Kelly Car Buyer to sell my disabled vehicle. They offered me 4x more than two other salvage companies.
I had heard bad things about salvage companies and was very nervous about accepting a check instead of cash.
I spoke with Jim on the phone and he sounded kind and trustworthy.
The transaction was accomplished the same day. The check cleared within 24 hours of deposit.

The only "sticking point" was that I thought a check from Kelly Car Buyer would be presented; instead it was from the towing company.

Other than that, I had an excellent experience with Kelly Car Buyer.
I would recommend this business.

Final Consumer Response /* (2000, 5, 2015/06/12) */
From: *** ***
Date: Thu, Jun 11, at 7:AM
Subject: Update to Complaint ID#: XXXXXXXX
To: ***@chicago.Revdex.com.org
Just wanted to give update to Complaint ID#: XXXXXXXXYesterday I received the restaurant gift certificate
as promisedNo need to process any further

Seamless process and awesome experience! Made the call one day and car was gone and check in the bank the next day! Highly recommended!

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kellycarbuyer.com
We are currently working with [redacted] to resolve the issue with the Texas Tollway. We had left him voice mails explaining...

that every time we called the Texas Tollway they would explain that they couldn't discuss the matter with us. [redacted] had referred the matter to Copart, which is the auction company that picked up the vehicle on our behalf and their title clerk had also left voice mails to help Mr. [redacted] resolve the matter. He is currently in constant communication with our regional representative and they are working closely to resolve this matter. We weren't notified of the problem until it was in collections on the other end or we would have tried to fix it sooner

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: [redacted] CSR Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kellycarbuyer.com
A message was left for the customer explaining an issue we had with our system and an apology. We have reset our system to...

avoid this issue in the future. $100 in restaurant cards have been emailed to the [redacted]'s to compensate for the issue they encountered.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate Kelly Car Buyer attempting to resolve this so quickly. However, we are not COMPLETELY satisfied in that we were promised a $50.00 "GIFT CARD". Essentially, what we received were certificates to a wide variety of obscure restaurants that aren't necessarily always "family" friendly. IN ADDITION, these are essentially COUPONS for 50% off a meal....meaning, you must spend $100.00 to get $50.00 off your meal. Spend money, save money.....this is NOT a "gift card" as was promised. Kelly Car Buyer needs to make sure that all of their representatives use the proper language when making a "deal" with clients. Their language is extremely misleading. It is NOT a "gift card" rather the language should be "coupon". Even saying it is a "gift certificate" implies there are no stipulations, (which there are many on the restaurant site). It is disappointing to say the least, but we learned a valuable lesson in that we need to get all in writing and ask questions. We will not be using Kelly Car Buyer again, nor will we recommend them to friends and family.

Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kellycarbuyer.com
We have resolved the situation with the customer. Unfortunately, the restaurant card option wasn't checked in the order either...

due to human or computer error. We left a voice mail and emailed the customer and he has since emailed us back thanking us for the quick resolution and was going to try to update the Revdex.com.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Matter was satisfactorily resolved in less than 24 hours as described in their statement. I received 2 $50 Gift Certificate codes for [redacted] Thanks to Revdex.com for coordinating the resolution successfully and to Kelly Car Buyers for their quick resolution.