Kelly Highlands Apartments

August 8, Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO To Whom it May Concern, This email is in response to the complaint that was made by [redacted] who moved out of apartment on June 30, at Kelly Highlands ApartmentsWe are saddened to hear that Ms [redacted] has left us feeling that she did not have a good experience with usWe always strive to do our best to be as fair and helpful as we can to all of our residentsThe charges that were placed on Ms [redacted] account we feel are valid and fairWe appreciate the opportunity to provide additional information regarding the items mentioned in her letterKelly Highlands is a brand new apartment community in ColumbiaAt the time that Ms [redacted] moved in we were still very much under constructionShe moved into the very first building to receive a certificate of occupancyWe would like to explain that our community is dividedOur clubhouse, amenities and majority of apartment buildings are on one side of Broadway and then we have one apartment building on the other side of BroadwayThis single building is tucked in with our sister community, Kelly’s Ridge, immediately next to all of their apartment buildingsMs [redacted] selected an apartment in this individual building across the roadWe were very hopeful based on the knowledge we received from our contractors that our clubhouse and amenities would be complete in Unfortunately, as sometimes happens during construction, the completion date kept getting pushed backBecause we understood that construction can run into delays we wanted to make sure that our residents understood that as well and knew that we could not make a guarantee of a completion dateWe had Ms [redacted] and all of our other residents sign a New Construction Addendum before they moved in which stated that the amenities may not be ready or usable throughout the entirety of the leaseWe are attaching this signed document for your review that was signed on July 11, 2016, approximately three weeks before her move-inWe would also like to mention that until our clubhouse and amenities were complete all of our residents were provided with access to the amenities at Kelly’s RidgeThe amenities at Kelly’s Ridge included a pool, fitness center, computer room, clubhouse and tennis courtWe are attaching an amenity addendum that Ms [redacted] signed acknowledging she had usage of these amenitiesWe are also attaching a map of Kelly’s Ridge, marking where Ms***’ apartment building was located in relation to the amenities to which she had access during her tenancyCable is provided by [redacted] and is complementary, but is not included in the lease as part of the rentWhile we do our best to ensure that everyone has cable service in their unit, technical issues sometimes arise under new constructionWhen they do we have to work with the cable company and their technicians to address these issuesUnfortunately, we are at the mercy of their scheduleMs [redacted] emailed us on August 3, to let us know she was having issues with her cable serviceWithin minutes of receiving her email we contacted [redacted] and asked them to address her concernThey let us know that they would schedule the repairIt took approximately one week for Ms ***’ cable to be repairedDuring this time our property manager kept in contact with her for updates and our [redacted] representative to push for a speedy repairIn regards to the utility bill issues, once it was brought to our attention we had all of the apartments in our community inspected and found that some of the return air vents were blockedAny that were found were repaired immediatelyAs this construction error effected the utility bill of Ms [redacted] we wanted to reimburse her for any extra cost she may have incurredIn order to determine the average usage before and after repair, we asked to be provided with multiple utility bills from the past and futureOnce we received the bills from her we issued a credit for the bills that were over the average usageMs [redacted] was provided with how the credit of $was figured and given the chance to respondWe are attaching a document showing our figures for your referenceWe also have copies of Ms [redacted] original utility bills if you would like us to provide a copy An inspection was completed after Ms [redacted] vacated the apartmentWe have attached photos documenting the condition that the apartment was leftMs [redacted] was charged the amount billed to us by cleaners to return the apartment to move in condition which was $ The invoice has been attached for your reviewThe carpet was examined with a black light by [redacted] of Central Missouri, a professional carpet cleaning companyIt was determined that due to the excessive pet stains on the carpet that the living room and bedroom were not able to be cleaned and everything but the bedroom closet would need to be replacedOur carpet has a life expectancy of five yearsThe carpet in Ms***’ apartment was brand new at the time of moand she lived on it for one yearWhat was billed was for the expected remaining four years of lifeThe year she lived on the carpet was deducted from this costWe have attached the formula used to figure the total due on the carpet replacementAs the damage to the carpet was caused by excessive pet damage and unable to be cleaned we feel the carpet replacement charges are valid and fairWe have also included the Financial Move Out Statement that was sent to Ms***’ which shows the charges billed against her security depositWe feel that these charges are fair and due as per Ms***’ leaseIf there is any other information we can provide we will be happy to do soSincerely, [redacted] Property Manager

August 8, 2017 Dispute Resolution Department Revdex.com 211 N. Broadway, Suite 2060 St. Louis, MO 63102 To Whom it May Concern, This email is in response to the complaint that was made by [redacted]
[redacted] who moved out of apartment 8307 on June 30, 2017 at Kelly
Highlands...

Apartments. We are saddened to hear that Ms. [redacted] has left us
feeling that she did not have a good experience with us. We always
strive to do our best to be as fair and helpful as we can to all of our
residents. The charges that were placed on Ms. [redacted] account we feel are
valid and fair. We appreciate the opportunity to provide additional
information regarding the items mentioned in her letter. Kelly
Highlands is a brand new apartment community in Columbia. At the time
that Ms. [redacted] moved in we were still very much under construction. She
moved into the very first building to receive a certificate of
occupancy. We would like to explain that our community is divided. Our
clubhouse, amenities and majority of apartment buildings are on one side
of Broadway and then we have one apartment building on the other side
of Broadway. This single building is tucked in with our sister
community, Kelly’s Ridge, immediately next to all of their apartment
buildings. Ms. [redacted] selected an apartment in this individual building
across the road. We were very hopeful based on the knowledge we received
from our contractors that our clubhouse and amenities would be complete
in 2016. Unfortunately, as sometimes happens during construction, the
completion date kept getting pushed back. Because we understood that
construction can run into delays we wanted to make sure that our
residents understood that as well and knew that we could not make a
guarantee of a completion date. We had Ms. [redacted] and all of our other
residents sign a New Construction Addendum before they moved in which
stated that the amenities may not be ready or usable throughout the
entirety of the lease. We are attaching this signed document for your
review that was signed on July 11, 2016, approximately three weeks
before her move-in. We would also like to mention that until our
clubhouse and amenities were complete all of our residents were provided
with access to the amenities at Kelly’s Ridge. The amenities at Kelly’s
Ridge included a pool, fitness center, computer room, clubhouse and
tennis court. We are attaching an amenity addendum that Ms. [redacted] signed
acknowledging she had usage of these amenities. We are also attaching a
map of Kelly’s Ridge, marking where Ms. [redacted]’ apartment building was
located in relation to the amenities to which she had access during her
tenancy. Cable is provided by [redacted] and is complementary, but
is not included in the lease as part of the rent. While we do our best
to ensure that everyone has cable service in their unit, technical
issues sometimes arise under new construction. When they do we have to
work with the cable company and their technicians to address these
issues. Unfortunately, we are at the mercy of their schedule. Ms. [redacted]
emailed us on August 3, 2016 to let us know she was having issues with
her cable service. Within 30 minutes of receiving her email we contacted
[redacted] and asked them to address her concern. They let us know that
they would schedule the repair. It took approximately one week for Ms.
[redacted]’ cable to be repaired. During this time our property manager kept
in contact with her for updates and our [redacted] representative to push
for a speedy repair. In regards to the utility bill issues, once
it was brought to our attention we had all of the apartments in our
community inspected and found that some of the return air vents were
blocked. Any that were found were repaired immediately. As this
construction error effected the utility bill of Ms. [redacted] we wanted to
reimburse her for any extra cost she may have incurred. In order to
determine the average usage before and after repair, we asked to be
provided with multiple utility bills from the past and future. Once we
received the bills from her we issued a credit for the bills that were
over the average usage. Ms. [redacted] was provided with how the credit of
$218.17 was figured and given the chance to respond. We are attaching a
document showing our figures for your reference. We also have copies of
Ms. [redacted] original utility bills if you would like us to provide a copy.
An inspection was completed after Ms. [redacted] vacated the
apartment. We have attached photos documenting the condition that the
apartment was left. Ms. [redacted] was charged the amount billed to us by
cleaners to return the apartment to move in condition which was $150.
The invoice has been attached for your review. The carpet was examined
with a black light by [redacted] of Central Missouri, a professional carpet
cleaning company. It was determined that due to the excessive pet
stains on the carpet that the living room and bedroom were not able to
be cleaned and everything but the bedroom closet would need to be
replaced. Our carpet has a life expectancy of five years. The carpet in
Ms. [redacted]’ apartment was brand new at the time of move-in and she lived
on it for one year. What was billed was for the expected remaining four
years of life. The year she lived on the carpet was deducted from this
cost. We have attached the formula used to figure the total due on the
carpet replacement. As the damage to the carpet was caused by excessive
pet damage and unable to be cleaned we feel the carpet replacement
charges are valid and fair. We have also included the Financial
Move Out Statement that was sent to Ms. [redacted]’ which shows the charges
billed against her security deposit. We feel that these charges are fair
and due as per Ms. [redacted]’ lease. If there is any other information we
can provide we will be happy to do so. Sincerely, [redacted] Property Manager