Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***, I apologize, I was the one that was confused, it was indeed a typoThat being said I really want to make sure you are happy and understand the repairs that were made and the proper movement of the hingesI would like to invite you back to the store so you, my service manager, a technician and myself can review this together as to not have any miscommunication My email address is ***You may respond to this email or directly to me a good time for us to get together to look at itI will assure you that if we did not fix it properly we certainly willI am sorry for the inconvenience and will do everything I can to make this right for you.Thank you, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was not confused on which doorI just typed it wrongThey did not call me to come inI went in to get it fixed againI was also told all my doors do the same thing but they do notAlso when a repair is done there is usually a mark left in a different at color at the spot where the repair was made and the mark is in the wrong spotFor me to get the door fixed from another *** dealer I have to pay out of pocket for it to be done correctly*** will only pay one dealership to fix it and *** will send it to a third party without informing the customers.
Regards,
*** ***
The mats are on the wayMyself and my service manger had miscommunication and each thought the other one handled that part of the complaintI think each of us were concentrating on the major problem which was solved before we could get involvedI had authorized a tow truck to come and pick up the vehicle and we were going to fix itupon making the arrangements we learned that it was already fixedWe truly hope the vehicle stays in good working order, if not please reach out to me as your first contact and I will do what I can to help***@kellyauto.comThank you,*** ***
In response to your complaint, I would like to apologize for the lack of follow up you received during your transaction with our dealership! After speaking with all the parties that were involved it is my understanding that not only are we going to refund your money for the bumper, but
we will also take care of the second key as you had indicated you wanted us to do as a result of your experiencePlease submit your receipt for the bumper either by fax (###-###-####) or scan and email it to ***@kellyauto.com and we will send you out a check the same dayAgain no excuses just a sincere apology, you may contact me anytime if you would like to discuss further
We are looking into a solution for this customerWe need to get the car back to our dealership to have a chance at fixing it, if we cant we will do our best to facilitate the other dealership in getting the needed partIt was fully disclosed to the customer that the car had a problem but was
fixedWe stand behind our products and will in this case, we just need a chance to fix it, or replace the part that has malfunctioned
Hello ***, It is true the Cherokee has had more than an unusual number of problems with the all new speed transmissionWe have learned a lot over the year and a half since this transmission was introducedChrysler has set policy's and procedures for handling buy backs, and replacement
vehiclesThe first step is to bring it back in so we may find out why it is not shifting properly, and we can take it from therePlease call your service advisor to set up a time to bring it inif we have to schedule a factory technician to check it out we will be happy to do so for you.Thank you for bringing your concern to my attention, we will get you back on the road ASAP.*** ** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Kelly Jeep addressed my complaint with a phone call 2 days after I picked the car up from the dealer that fixed it. The Kelly service Mgr. told me he would send the floor mats that were due (I haven’t seen them ).
Regards,
[redacted]
The customer was confused about which side was done. After receiving this complaint we immediately contacted her, she came in and we explained the repair fully to her and explained the proper operation of the door checks. She understands we did do the repair properly and is happy.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hi ***, I apologize, I was the one that was confused, it was indeed a typoThat being said I really want to make sure you are happy and understand the repairs that were made and the proper movement of the hingesI would like to invite you back to the store so you, my service manager, a technician and myself can review this together as to not have any miscommunication My email address is ***You may respond to this email or directly to me a good time for us to get together to look at itI will assure you that if we did not fix it properly we certainly willI am sorry for the inconvenience and will do everything I can to make this right for you.Thank you, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was not confused on which doorI just typed it wrongThey did not call me to come inI went in to get it fixed againI was also told all my doors do the same thing but they do notAlso when a repair is done there is usually a mark left in a different at color at the spot where the repair was made and the mark is in the wrong spotFor me to get the door fixed from another *** dealer I have to pay out of pocket for it to be done correctly*** will only pay one dealership to fix it and *** will send it to a third party without informing the customers.
Regards,
*** ***
The mats are on the wayMyself and my service manger had miscommunication and each thought the other one handled that part of the complaintI think each of us were concentrating on the major problem which was solved before we could get involvedI had authorized a tow truck to come and pick up the vehicle and we were going to fix itupon making the arrangements we learned that it was already fixedWe truly hope the vehicle stays in good working order, if not please reach out to me as your first contact and I will do what I can to help***@kellyauto.comThank you,*** ***
In response to your complaint, I would like to apologize for the lack of follow up you received during your transaction with our dealership! After speaking with all the parties that were involved it is my understanding that not only are we going to refund your money for the bumper, but
we will also take care of the second key as you had indicated you wanted us to do as a result of your experiencePlease submit your receipt for the bumper either by fax (###-###-####) or scan and email it to ***@kellyauto.com and we will send you out a check the same dayAgain no excuses just a sincere apology, you may contact me anytime if you would like to discuss further
We are looking into a solution for this customerWe need to get the car back to our dealership to have a chance at fixing it, if we cant we will do our best to facilitate the other dealership in getting the needed partIt was fully disclosed to the customer that the car had a problem but was
fixedWe stand behind our products and will in this case, we just need a chance to fix it, or replace the part that has malfunctioned
Hello ***, It is true the Cherokee has had more than an unusual number of problems with the all new speed transmissionWe have learned a lot over the year and a half since this transmission was introducedChrysler has set policy's and procedures for handling buy backs, and replacement
vehiclesThe first step is to bring it back in so we may find out why it is not shifting properly, and we can take it from therePlease call your service advisor to set up a time to bring it inif we have to schedule a factory technician to check it out we will be happy to do so for you.Thank you for bringing your concern to my attention, we will get you back on the road ASAP.*** ** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Kelly Jeep addressed my complaint with a phone call 2 days after I picked the car up from the dealer that fixed it. The Kelly service Mgr. told me he would send the floor mats that were due (I haven’t seen them ).
Regards,
[redacted]
The customer was confused about which side was done. After receiving this complaint we immediately contacted her, she came in and we explained the repair fully to her and explained the proper operation of the door checks. She understands we did do the repair properly and is happy.