Kelly Masonry & Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are disappointed by and reject Kelly M [redacted] and Design’s responseIt seems clear from Patrick’s response that Kelly Masonry and Design is unwilling to complete the work as specified in our written agreements and other correspondenceThere are claims made in his response that are in direct contradiction to our written agreements and the other written correspondence we have on recordWe believe that we have tried every possible route to find a resolution, to no availSimply put, he did not complete the work he agreed to do We are left with little choice but to terminate our contract and hire a new contractor to complete the jobIf Kelly Masonry and Design decides to bring a suit against us, as he has indicated here is his intent, we are prepared to present definitive evidence to the court to prove that the job was not completed as per the terms of our agreement.SincerelyAlex Bickel and [redacted] Sincerely, Alex Bickel and [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The business has responded Please see below:With regard to compliant ID [redacted] as filed with the Revdex.com Mid-Hudson Region Office, Kelly M [redacted] & Design, Increspectfully submits the following rebuttal to the claims set forth by MrAlex B [redacted] (and presumably his wife Michy M [redacted] who was not listed in the filed complaint) The project referenced in the complaint was 100% completed on June **, per the two written contractual agreements signed by the customers on April *, and June *, No outstanding work was left unfinished or incompleteCustomer was billed for final payment in the amount of $3,As of this writing no payment for completed services has been received In his complaint [redacted] outlines areas he falsely considers to be incompleteThey are without meritKelly M [redacted] and Design, Incaddresses these claims as follows: Bluestone Coping: Coping was installed to that which was specified in the signed contractThe installation of the bluestone treads at the stairs, which is not considered pool coping, was installed as required per an irregularity in the existing condition of the pool stairs which was discussed with the client via email and phone conversation, documented with photos, and accepted by [redacted] on June **, Per [redacted] , Kelly Masonry & Design was told to proceed with the project Acid wash: Customer requested no acid wash so as to avoid indirect contamination of the pool water Bluestone Skimmer Cap: Not part of any signed contactsWas requested after pool coping and pool deck completionBluestone skimmer cap was determined infeasible due to incapability of the cap to be manufactured as requested per [redacted] The inability to manufacture was properly explained to the customer and is not a condition for project completion nor final payment remittanceGrading: Grading is not part of any contractsContract does not specify placement of topsoil at this location under a drainage pipeTopsoil was placed in a professional workmanlike manner in areas of disturbance as discussed with the customer prior to project commencement and acceptance of April *, contractAll topsoil meets flush with pool deck edges and was installed with a smooth transition away from the poolGrading: Similar to #above, grading is not part of any contractsContract does not specify placement of the topsoil at the sinkholeTopsoil for the sinkhole was provided to the client and installed at no cost and is not a condition for project completion nor final payment remittance The claims by [redacted] and [redacted] , addressed above, run contrary to the description of the work as outlined per the April [redacted] and June [redacted] signed and accepted contracts as performed by Kelly Masonry & Design, IncThese claims contradict previous documented statements of acceptance and praise for the work completed by Kelly Masonry & Design, Inc [redacted] and [redacted] are deliberately employing a tactic to delay or avoid final payment for services rendered; a payment which they are contractually obligated to pay per the two agreements signed April *, and June *, They are utilizing the Revdex.com filed complaint in effort to avoid their obligation to pay for Kelly Masonry’s completion of the work per the signed contract Kelly Masonry has retained council to file suit for the outstanding balance due in the amount of $3,The attorney is [redacted] Sincerely Yours, Kelly M [redacted] & Design, IncBy Patrick K***