Kelly Music Research, Incorporated

July 8, 2014We received notice from Revdex.com of the complaint filed by [redacted]. Prior to the Revdex.com letter dated July 3, 2014 we had not been notified of any problem by this individual. We have reviewed our phone and e-mail records and find no inquiry or questions from [redacted].We...

did verify from [redacted] that the original e-gift card sent to [redacted] had not been redeemed. We immediately (7/7/14) authorized [redacted] to re-send the $5 e-gift card to her.[redacted] promised to deliver the e-mail within 48 hours. We e-mailed [redacted] and advised her that the e-gift card had been re-issued. We also advised **. [redacted] to check her spam folder in case it ended up there.While the customer claims she called our office and e-mailed, our records indicate she did not. Regardless, Kelly Music Research has acted quickly to resolve the matter and thanked [redacted] for being a customer.Please find a copy of the completed Revdex.com Standard Business Questionnaire enclosed. The mailing address you have on file for Kelly Music Research is outdated. The correct updated Contact info is included.Thank you for your assistance resolving this matter.