Final Consumer Response /* (450, 5, 2014/02/12) */
MsDrew,
I wanted to drop my complaint against Kelly Nissan*** at Kelly has now gone above and beyond to resolve this issueHe has fixed the vehicle and I am very pleased with the way that his dealership has handled this processI am
copying him on this email, not because he asked me to, but because I feel that he facilitated this whole process, I want him to know how I feel
Thanks *** for all your help
Initial Business Response /* (1000, 7, 2014/03/03) */
We never said that she could not have her $backA check will be cut and mailed to the address we have for Ms***Please close this file
Initial Consumer Rebuttal /* (3000, 9, 2014/03/13) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
Per Kelly Nissan's response on March 3rd, they were going to send me a check for $100; I have not received this checkI would like to know when they actually sent the check
Final Business Response /* (4000, 11, 2014/03/18) */
We have credited Ms***'s credit card for the $depositPlease close this file
Initial Business Response /* (1000, 5, 2015/06/04) */
I am in receipt of Ms***'s complaint and have reviewed the last service visit on 5/29/Unfortunately, what seems like a simple repair or fix is not always the caseWhile we apologize for the lack of communication, we certainly
do not want to short cut our service or repairsMs*** came because her A/C system was not workingIt takes time to diagnose and repair thatWe found that the A/C compressor was unpluggedWe filled the system and pressure tested itMs*** was provided nearly $in discounts at the time of repairAgain, we apologize for the lack of communication, but my team was trying to provide the best service to Ms***If Ms*** would like further explanation, my direct number is (XXX)XXX-XXXX
*** ***
To start every car that Kelly Nissan sells goes through a general inspection to find out if the car has any major or minor visible problemsWhen the *** *** came in on trade there was no differenceAn inspection was performed and found the car needed front brakes,
rotors, tail lamp and an oil changeThat work was completed on 11/6/thru 11/9/The car then was detailed and put on lot for sale in fashion! On 11/18/Mrs *** purchased the car and took deliveryless than a week later she called and said a service engine light came on and we told her to bring it in to check outSo she wasnt inconvienced we allowed her to have a loaner vehiclethe *** cruz was placed on a diagnosic machine to verfy cause of engine lightIt was found that the pcv assemlbly (filter) needed to be replacedParts were ordered and car was fixed at Kelly Nissan expense because purchase was so recentMS*** paid 0. Fast Forward almost months we receive call from customer saying the warranty company would not replace transmission on vehicle at Kingdom ChevyI (*** ***) told Ms *** that I would investigate the situation for her and try to help outI had no idea at that time what the problem was so I called the *** dealer she has the car at and spoke to the service writer that she is dealing with.(Demitre) He told me that the transmission had failed do to a wiring failure and that it looked like someone replaced transmission cooler lines within a couple days or week of the problem occurringSo the following day I spoke with Ms *** and told her my findings and she denied doing any mechanical work but did have body work done on car recently.At that point I told her there wasnt anything really I could do for her based on the situition Ms *** asked for a copy of work performed by us and I emailed copies of billing this morning.
*** ***
Complaint: [redacted]
I am rejecting this response because:
This vehicle never had any work done it since the purchase. Kelly Nissan was the only company that done prior work on the car. Yes I had a small dint in my bumper and it was fixed. That work had nothing to do with the transmission failure or melting of any wires. Mr Cambell was very rude and wasn't considered. He informed me that he didn't have to provide me with any proof of service. Once again this work performance order was never given to me upon returning me vehicle. Nor was it explained to me what ulth issue was. So yes I am now getting proof on so called what work was performed by Nissan 4mo later. Actually I'm not sure if this paper work is correct or not do to the fact of the length it took them to present to me. I was told the same information that those holes appear to been melted and new. As so it was Nissa service dept that informed me to take the vehicle else where for viewing. In closing I feel since Nissan took over 90 days to present to me a copy of the work order, it leads me to believe it's fraudulent. Nissan uses a second party to work on other model vehicles. Me as a customer was taken advantage of and treated unfairly. This dealership was very rude and unprofessional. The GM did not show in remorse in regards to my situation. This kind of damage doesn't occur in 3 or 4 months.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/19) */
Ms. [redacted] brought her vehicle in on the 17th and we replaced a motor mount that was covered under her warranty. Everything else was in spec and functioning in order.
Initial Business Response /* (1000, 5, 2014/08/01) */
We apologize to Mr. [redacted] for any misunderstanding there was about when his first payment is due and how it was handled. Because of that we allowed him extra time to give us his down payment of $500. We feel that is more than enough...
for the inconvenience and cannot wave the promissory note that he signed.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept there response do to this was not a simple event of them making a mistake. This was a deliberate attack and personal threat that I received. NO business shall be allowed to attack and threaten there customers, just because they exercised their constitutional right. NO ONE has call from Kelly Nissan and issued any apology for the initial threat or for there attempt to punish me for being truthful on their survey. This is NOT a matter I am willing to leave unsolved. Kelly Nissan needs to suffer some form of punishment or loss so that this will never happen to another person.
Final Business Response /* (4000, 9, 2014/08/11) */
We have apologized to Mr. [redacted] and as a goodwill gesture allowed him extra time to return his down payment. We have done everything that we can do. We look forward to receiving Mr. [redacted]'s down payment on or before August 15th.
Final Consumer Response /* (4200, 11, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same exact response they gave the first time, nothing has been done. The extension of time for the down payment was already agreed upon BEFORE they called and threatened me. That agreement was made do to either Kelly Nissan lying or omitting, the correct information on when my payment due date could be changed. It HAD NOTHING TO DUE WITH THEM CALLING AND THREATING ME! They have done NOTHING to resolve that issue. This amount to a threat to the general public if [redacted] Nissan is allowed to lie, threaten, and bully the general public due to them exercising there rights. This can not go unresolved and I DO NOT ACCEPT their answer here because they have done nothing to resolve this matter.
Initial Business Response /* (1000, 5, 2014/05/02) */
Ms. [redacted] did have her oil changed on April 8th and we diagnosed the camera on the 10th. During each oil change we perform a courtesy multi-point inspection, but this does not include the back up camera. We would not have any reason...
to be near the camera. Ms. [redacted]'s vehicle is 5 years old and has over 78,000 miles on it. Unfortunately, we cannot predict when a part will fail or go bad. On the 10th, we quoted a price of $576.84 plus tax for the camera which is the retail price for it. That is stated on her paperwork that was given to her. As a goodwill gesture, we decided to wave the labor charge. I do not know who or where she called to get a price of $491 for the camera, but we are willing to honor that price and again not charge for labor if Ms. [redacted] would like it repaired.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to response to state that as I have stated prior I brought my car in for a oil change and everything was working fine (rear camera)and after I recieved my car back after the oil change and carwash my camera was not working. After several attempts to bring my car back I was told that the camera stop working and needed to be replaced, and since that time the camera has started working agian but the line on the camera is shaking. And as before with my tire I was told that it was a nail in the firewall and I needed to replace a $300 tire just to fine out that it was not true. So now i'm questioning when my car serviced or washed was my wires tampered with or wet. I would have been out of several hundred dollars if I choose to take your advice and have the camera repaired. To me it's very ironic that the camera is working but the lines are not working properly. I feel like there was something done to my car and I do not feel I should be charged anything after this event has happened. I feel that my car was in your possession when this happened and I don't feel I should be held liable for it. I FEEL IT'S VERY STRANGE THAT THE CAMERA STARTING ALL OF A SUDDEN WHEN YOU TELL ME IT'S ELECTICAL AND NEEDS TO BE REPLACED!!!!!!!
Final Business Response /* (4000, 9, 2014/05/13) */
Once again, we cannot determine when particular parts will fail. We can determine when "wear" items like brake pads or tires will need to be replaced because we can see that they are wearing. An electrical item like a camera is impossible to determine when it will fail. Our technician spent several hours checking all the wiring to determine that it was an internal failure in the camera. It's not a wiring issue, there is a problem with the camera itself. Our original offer still stands. We will replace the camera for $491 plus tax and not charge for labor. This is a discount of over $300 between the labor and parts.
Initial Business Response /* (1000, 5, 2014/06/26) */
On May 23rd we sent an e-mail to Ms. [redacted] documenting all that we did. If for some reason that was not received we will be happy to either re-send it our mail her the copies. [redacted] our Parts and Service Director spent over an...
hour on the phone with Ms. [redacted] explaining the repair and why we diagnosed what we did. Because we value Ms. [redacted] business she was given a $500 discount for the work we did in April. We assume that the noise that she originally complained about in April is not there and the repair we performed solved the issue. Therefore we think that a $500 discount is more than enough for a repair that was done and solved the problem. Again, we will be happy to send Ms. [redacted] the documentation that she has asked for. Just please let us know whether by e-mail, fax or regular mail.
Consumer Response /* (3000, 12, 2014/08/13) */
I have not received any correspondence from [redacted] Nissan regarding the repairs for my car. They have my home and email addresses:
[redacted]@yahoo.com
[redacted] S. [redacted] St
Chicago, IL XXXXX
I requested the letter because what Mr. [redacted] told me during our phone discussion was not in the report I was given.
Business Response /* (4000, 16, 2014/08/29) */
We have sent the paperwork to Ms. [redacted] and her vehicle has been repaired.
Consumer Response /* (4200, 18, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
kelly nissan has failed to send me any written form of communication.
Business Response /* (4000, 22, 2014/09/23) */
Ms. [redacted] paperwork has been sent in the mail.
Initial Business Response /* (1000, 6, 2015/07/27) */
Ms. [redacted] did purchase 2006 Taurus from us on March 27th, 2015. Before the vehicle was sold, it was safety inspected and there was no water damage. The warranty company sent an inspector out to determine if the problem would be covered...
under her warranty and it was determined that the vehicle was driven through a significant amount of water and it took it up through the engine and that caused the damage which is not a covered repair. Ms. [redacted] needs to contact her insurance company. Thank you.
Initial Business Response /* (1000, 5, 2014/08/12) */
We have repaired Mr. [redacted]'s window motor. His non-Nissan warranty is the reason it took so long. We had to wait for authorization from them before repairing it. We have also ordered and received the speaker cover that we are going to...
pay for as a goodwill gesture. We have tried to call him but get no answer at the phone number he gave so we have sent him a letter that the part is in. There is nothing more we can do.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Icall nissan too many time and I spoke withe mr [redacted] abought bring my car he said I have to have appointment that was Friday 8/1 around 9am that when he said bring it Monday and I call my warranty 2days later if nissan call to conferm with you she said no
Final Business Response /* (4000, 11, 2014/08/29) */
We have done everything we can for Mr. [redacted] and even offered to fix something we did not break. His vehicle was repaired under his aftermarket warranty.
Final Consumer Response /* (4200, 13, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they are really do care about thier customers they will try to worke smoe thing out during the complaint periods And they said they wont to fix something did not break I have warranty cover 100% if idid brake I will aske to fixe it but nissan brake it and also damage some other item in the car and the worst thing they evaluate. Thier services exceed. Without give me chance to give my opinion
Ms [redacted] brought car in for loud squeak on the 5th of March. Technician found alternator bearing seized/causing loud noise while bearing is in motion or trying to move. We removed
alternator and replaced with new one. No more SQUEAK while car was...
moving. Also at this time customer declined FREE inspection of car. On the 8th customer returned and described a RUBBING noise in front left of car while braking. Technician found uneven brake wear causing rubbing noise. We recommended replacing
pads and rotors but customer declined also declined free inspection again. 1. car has aftermarket brake pads which probably caused the problem.
Let me start off by saying this dealership is a complete rip off. They're terrible with customer service and communicating with customers. They try to convince to buy a used car that knowingly will lose value EXTREMELY fast, make a bunch of 6-month, 12-month promises.
The car I purchased they lied to me about the extended warranty and it's active periods. I bought a [redacted] with 80k miles.The car was under factory warranty until 100k, and my extended warranty THEY OFFERED was suppose to be until 140k. However at 107k, the impala transmission with out and the extended warranty did start from the sale date NOT WHEN THE FACTORY EXPIRED like I was told. Of course I ended up paying over $1600 to fix the car. But do you think they worked with me to get a new one? Absolutely not. I HATE THIS DEALERSHIP AND I WOULDNT SEND MY [redacted] OF MY MOTHER THERE.
GO TO [redacted]!!!!!!! KELLY NISSAN are full of cons and manipulators. They only work with non-credible banks that you have a hard time accessing information of your account to. John is one to avoid!!!!
Initial Business Response /* (1000, 5, 2014/04/14) */
We will perform Ms. [redacted]'s next oil change for free. It has been noted in our computer system. We apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Thank you so much,
When it is time for my next oil change, I look forward to it being free.
Sincerely,
[redacted]
Final Consumer Response /* (450, 5, 2014/02/12) */
MsDrew,
I wanted to drop my complaint against Kelly Nissan*** at Kelly has now gone above and beyond to resolve this issueHe has fixed the vehicle and I am very pleased with the way that his dealership has handled this processI am
copying him on this email, not because he asked me to, but because I feel that he facilitated this whole process, I want him to know how I feel
Thanks *** for all your help
Initial Business Response /* (1000, 7, 2014/03/03) */
We never said that she could not have her $backA check will be cut and mailed to the address we have for Ms***Please close this file
Initial Consumer Rebuttal /* (3000, 9, 2014/03/13) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
Per Kelly Nissan's response on March 3rd, they were going to send me a check for $100; I have not received this checkI would like to know when they actually sent the check
Final Business Response /* (4000, 11, 2014/03/18) */
We have credited Ms***'s credit card for the $depositPlease close this file
Initial Business Response /* (1000, 5, 2015/06/04) */
I am in receipt of Ms***'s complaint and have reviewed the last service visit on 5/29/Unfortunately, what seems like a simple repair or fix is not always the caseWhile we apologize for the lack of communication, we certainly
do not want to short cut our service or repairsMs*** came because her A/C system was not workingIt takes time to diagnose and repair thatWe found that the A/C compressor was unpluggedWe filled the system and pressure tested itMs*** was provided nearly $in discounts at the time of repairAgain, we apologize for the lack of communication, but my team was trying to provide the best service to Ms***If Ms*** would like further explanation, my direct number is (XXX)XXX-XXXX
*** ***
To start every car that Kelly Nissan sells goes through a general inspection to find out if the car has any major or minor visible problemsWhen the *** *** came in on trade there was no differenceAn inspection was performed and found the car needed front brakes,
rotors, tail lamp and an oil changeThat work was completed on 11/6/thru 11/9/The car then was detailed and put on lot for sale in fashion! On 11/18/Mrs *** purchased the car and took deliveryless than a week later she called and said a service engine light came on and we told her to bring it in to check outSo she wasnt inconvienced we allowed her to have a loaner vehiclethe *** cruz was placed on a diagnosic machine to verfy cause of engine lightIt was found that the pcv assemlbly (filter) needed to be replacedParts were ordered and car was fixed at Kelly Nissan expense because purchase was so recentMS*** paid 0. Fast Forward almost months we receive call from customer saying the warranty company would not replace transmission on vehicle at Kingdom ChevyI (*** ***) told Ms *** that I would investigate the situation for her and try to help outI had no idea at that time what the problem was so I called the *** dealer she has the car at and spoke to the service writer that she is dealing with.(Demitre) He told me that the transmission had failed do to a wiring failure and that it looked like someone replaced transmission cooler lines within a couple days or week of the problem occurringSo the following day I spoke with Ms *** and told her my findings and she denied doing any mechanical work but did have body work done on car recently.At that point I told her there wasnt anything really I could do for her based on the situition Ms *** asked for a copy of work performed by us and I emailed copies of billing this morning.
*** ***
Complaint: [redacted]
I am rejecting this response because:
This vehicle never had any work done it since the purchase. Kelly Nissan was the only company that done prior work on the car. Yes I had a small dint in my bumper and it was fixed. That work had nothing to do with the transmission failure or melting of any wires. Mr Cambell was very rude and wasn't considered. He informed me that he didn't have to provide me with any proof of service. Once again this work performance order was never given to me upon returning me vehicle. Nor was it explained to me what ulth issue was. So yes I am now getting proof on so called what work was performed by Nissan 4mo later. Actually I'm not sure if this paper work is correct or not do to the fact of the length it took them to present to me. I was told the same information that those holes appear to been melted and new. As so it was Nissa service dept that informed me to take the vehicle else where for viewing. In closing I feel since Nissan took over 90 days to present to me a copy of the work order, it leads me to believe it's fraudulent. Nissan uses a second party to work on other model vehicles. Me as a customer was taken advantage of and treated unfairly. This dealership was very rude and unprofessional. The GM did not show in remorse in regards to my situation. This kind of damage doesn't occur in 3 or 4 months.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/06/19) */
Ms. [redacted] brought her vehicle in on the 17th and we replaced a motor mount that was covered under her warranty. Everything else was in spec and functioning in order.
Initial Business Response /* (1000, 5, 2014/08/01) */
We apologize to Mr. [redacted] for any misunderstanding there was about when his first payment is due and how it was handled. Because of that we allowed him extra time to give us his down payment of $500. We feel that is more than enough...
for the inconvenience and cannot wave the promissory note that he signed.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept there response do to this was not a simple event of them making a mistake. This was a deliberate attack and personal threat that I received. NO business shall be allowed to attack and threaten there customers, just because they exercised their constitutional right. NO ONE has call from Kelly Nissan and issued any apology for the initial threat or for there attempt to punish me for being truthful on their survey. This is NOT a matter I am willing to leave unsolved. Kelly Nissan needs to suffer some form of punishment or loss so that this will never happen to another person.
Final Business Response /* (4000, 9, 2014/08/11) */
We have apologized to Mr. [redacted] and as a goodwill gesture allowed him extra time to return his down payment. We have done everything that we can do. We look forward to receiving Mr. [redacted]'s down payment on or before August 15th.
Final Consumer Response /* (4200, 11, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same exact response they gave the first time, nothing has been done. The extension of time for the down payment was already agreed upon BEFORE they called and threatened me. That agreement was made do to either Kelly Nissan lying or omitting, the correct information on when my payment due date could be changed. It HAD NOTHING TO DUE WITH THEM CALLING AND THREATING ME! They have done NOTHING to resolve that issue. This amount to a threat to the general public if [redacted] Nissan is allowed to lie, threaten, and bully the general public due to them exercising there rights. This can not go unresolved and I DO NOT ACCEPT their answer here because they have done nothing to resolve this matter.
Initial Business Response /* (1000, 5, 2014/05/02) */
Ms. [redacted] did have her oil changed on April 8th and we diagnosed the camera on the 10th. During each oil change we perform a courtesy multi-point inspection, but this does not include the back up camera. We would not have any reason...
to be near the camera. Ms. [redacted]'s vehicle is 5 years old and has over 78,000 miles on it. Unfortunately, we cannot predict when a part will fail or go bad. On the 10th, we quoted a price of $576.84 plus tax for the camera which is the retail price for it. That is stated on her paperwork that was given to her. As a goodwill gesture, we decided to wave the labor charge. I do not know who or where she called to get a price of $491 for the camera, but we are willing to honor that price and again not charge for labor if Ms. [redacted] would like it repaired.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to response to state that as I have stated prior I brought my car in for a oil change and everything was working fine (rear camera)and after I recieved my car back after the oil change and carwash my camera was not working. After several attempts to bring my car back I was told that the camera stop working and needed to be replaced, and since that time the camera has started working agian but the line on the camera is shaking. And as before with my tire I was told that it was a nail in the firewall and I needed to replace a $300 tire just to fine out that it was not true. So now i'm questioning when my car serviced or washed was my wires tampered with or wet. I would have been out of several hundred dollars if I choose to take your advice and have the camera repaired. To me it's very ironic that the camera is working but the lines are not working properly. I feel like there was something done to my car and I do not feel I should be charged anything after this event has happened. I feel that my car was in your possession when this happened and I don't feel I should be held liable for it. I FEEL IT'S VERY STRANGE THAT THE CAMERA STARTING ALL OF A SUDDEN WHEN YOU TELL ME IT'S ELECTICAL AND NEEDS TO BE REPLACED!!!!!!!
Final Business Response /* (4000, 9, 2014/05/13) */
Once again, we cannot determine when particular parts will fail. We can determine when "wear" items like brake pads or tires will need to be replaced because we can see that they are wearing. An electrical item like a camera is impossible to determine when it will fail. Our technician spent several hours checking all the wiring to determine that it was an internal failure in the camera. It's not a wiring issue, there is a problem with the camera itself. Our original offer still stands. We will replace the camera for $491 plus tax and not charge for labor. This is a discount of over $300 between the labor and parts.
Initial Business Response /* (1000, 5, 2014/06/26) */
On May 23rd we sent an e-mail to Ms. [redacted] documenting all that we did. If for some reason that was not received we will be happy to either re-send it our mail her the copies. [redacted] our Parts and Service Director spent over an...
hour on the phone with Ms. [redacted] explaining the repair and why we diagnosed what we did. Because we value Ms. [redacted] business she was given a $500 discount for the work we did in April. We assume that the noise that she originally complained about in April is not there and the repair we performed solved the issue. Therefore we think that a $500 discount is more than enough for a repair that was done and solved the problem. Again, we will be happy to send Ms. [redacted] the documentation that she has asked for. Just please let us know whether by e-mail, fax or regular mail.
Consumer Response /* (3000, 12, 2014/08/13) */
I have not received any correspondence from [redacted] Nissan regarding the repairs for my car. They have my home and email addresses:
[redacted]@yahoo.com
[redacted] S. [redacted] St
Chicago, IL XXXXX
I requested the letter because what Mr. [redacted] told me during our phone discussion was not in the report I was given.
Business Response /* (4000, 16, 2014/08/29) */
We have sent the paperwork to Ms. [redacted] and her vehicle has been repaired.
Consumer Response /* (4200, 18, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
kelly nissan has failed to send me any written form of communication.
Business Response /* (4000, 22, 2014/09/23) */
Ms. [redacted] paperwork has been sent in the mail.
Initial Business Response /* (1000, 6, 2015/07/27) */
Ms. [redacted] did purchase 2006 Taurus from us on March 27th, 2015. Before the vehicle was sold, it was safety inspected and there was no water damage. The warranty company sent an inspector out to determine if the problem would be covered...
under her warranty and it was determined that the vehicle was driven through a significant amount of water and it took it up through the engine and that caused the damage which is not a covered repair. Ms. [redacted] needs to contact her insurance company. Thank you.
Initial Business Response /* (1000, 5, 2014/08/12) */
We have repaired Mr. [redacted]'s window motor. His non-Nissan warranty is the reason it took so long. We had to wait for authorization from them before repairing it. We have also ordered and received the speaker cover that we are going to...
pay for as a goodwill gesture. We have tried to call him but get no answer at the phone number he gave so we have sent him a letter that the part is in. There is nothing more we can do.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Icall nissan too many time and I spoke withe mr [redacted] abought bring my car he said I have to have appointment that was Friday 8/1 around 9am that when he said bring it Monday and I call my warranty 2days later if nissan call to conferm with you she said no
Final Business Response /* (4000, 11, 2014/08/29) */
We have done everything we can for Mr. [redacted] and even offered to fix something we did not break. His vehicle was repaired under his aftermarket warranty.
Final Consumer Response /* (4200, 13, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they are really do care about thier customers they will try to worke smoe thing out during the complaint periods And they said they wont to fix something did not break I have warranty cover 100% if idid brake I will aske to fixe it but nissan brake it and also damage some other item in the car and the worst thing they evaluate. Thier services exceed. Without give me chance to give my opinion
Kelly Nissan feels sorry for Ms [redacted] misfortune however we feel weve been honest and respectful this whole time!
Ms [redacted] brought car in for loud squeak on the 5th of March. Technician found alternator bearing seized/causing loud noise while bearing is in motion or trying to move. We removed
alternator and replaced with new one. No more SQUEAK while car was...
moving. Also at this time customer declined FREE inspection of car. On the 8th customer returned and described a RUBBING noise in front left of car while braking. Technician found uneven brake wear causing rubbing noise. We recommended replacing
pads and rotors but customer declined also declined free inspection again. 1. car has aftermarket brake pads which probably caused the problem.
Two very different problems.....
Let me start off by saying this dealership is a complete rip off. They're terrible with customer service and communicating with customers. They try to convince to buy a used car that knowingly will lose value EXTREMELY fast, make a bunch of 6-month, 12-month promises.
The car I purchased they lied to me about the extended warranty and it's active periods. I bought a [redacted] with 80k miles.The car was under factory warranty until 100k, and my extended warranty THEY OFFERED was suppose to be until 140k. However at 107k, the impala transmission with out and the extended warranty did start from the sale date NOT WHEN THE FACTORY EXPIRED like I was told. Of course I ended up paying over $1600 to fix the car. But do you think they worked with me to get a new one? Absolutely not. I HATE THIS DEALERSHIP AND I WOULDNT SEND MY [redacted] OF MY MOTHER THERE.
GO TO [redacted]!!!!!!! KELLY NISSAN are full of cons and manipulators. They only work with non-credible banks that you have a hard time accessing information of your account to. John is one to avoid!!!!
Initial Business Response /* (1000, 5, 2014/04/14) */
We will perform Ms. [redacted]'s next oil change for free. It has been noted in our computer system. We apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/14) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Thank you so much,
When it is time for my next oil change, I look forward to it being free.
Sincerely,
[redacted]