I pre paid for a service plan for the next 6 years and nissan gladly accepted the money. Then the car was in an accident and declared a total loss 8 months after the purchase from Kelly Nissan. Now Kelly Nissan Lynnfield refuses to refund me any money for 6 years of pre paid oil changes and tire rotations because of a mileage discrepancy. Total B S. They lost a repeat customer I just bought a KIA and I love it!
Good afternoon Mr [redacted] , We are sorry to hear that you are unhappy with your recent experience with one of our locations Your information has been passed on to a member of our General Management team He will be reaching out to you to set up a time to go over your vehicle and any concerns that you may have, as well as determine what we need to do to come to an acceptable resolution
Good afternoon ***, I am looking into the matter and I have a concern as we would never want a customer shortchanged by any meansThe report indicating your rear brakes at 8mm is ok as a new pad is 8mm and that indicated your rear brakes were replacedAs far as an in cabin filter is concerned it is a fairly involved process to change and the technician that worked on the car has no history of any inappropriate behaviorWe are a family owned business and our reputation is everything to usI apologize if we have compromised your trust in us but I hope the other dealer was not creating this issueIf you wish to discuss this further please contact me at [redacted] or stop in and we can inspect the work we have done to confirm all the work you paid for was done completelyPlease see [redacted] (General Manager) or [redacted] (Service Manager) as we want to clear this matter up as soon as possible.Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Unfortunately this vehicle has numerous issues and is in need of far more repair than we have providedIt is unfortunate that there are several related problems at onceWe did our best to resolve the immediate issue but once an item is repaired others are broken as wellWe will discount the repair work needed or suggest replacing the [redacted] with something more reliablePlease contact [redacted] (General Manager) and we can work out a solution
I am happy to prove that the work you were charged for was done properlyUnfortunately I can not be held responsible for another dealer creating a doubt about the work that was doneMy solution is simple, kindly let us show you the brakes (and measurement) to verify the pads were replaced and the cabin filterPlease stop in so we can inspect it togetherIf we find the work was not performed we would reimburse you for any repairs NOT performedWe are a family run business and are not in a position were we would ever resort to anything that we are being accused ofI can accommodate an inspection during working hours so we can put this doubt to restI checked with the technician who performed the repair and he was certain it was done properly and the service manager as wellThe 8mm pad thickness you refer to is that of a brand new pad Thank you, [redacted] *** [redacted]
Our store manager has reached out to discuss the repair authorization as well as the refund of the paint protection film It is my understanding that the matter is now resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am very reluctant to return to and communicate with Kelly Nissan as I contacted them directly prior to reaching out the the Revdex.com and was ignoredI never received a return phoneFollowing that I contacted Nissan Consumer Affairs and did I get a complete runaroundI don't have the any confidence in themThey had every opportunity to do the right thing and they chose to ignore me and do nothingRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the response from the dealer is incorrectI NEVER sat in the model in the showroomI know what the salesman showed me and what I sat in the statements from the dealer are fabricated from lies of the salesmanI was shown a vehicle and never once was told I was being down gradedAnd if you all must know I went over the monthly payment I budgeted for because I thought I was getting the car I was sitting in Kelly Nissan Is a bunch of LIARS! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved., assuming that Kelly Nissan follows up as promised and supplies the correct manuals I understand the manuals are the same but I do not th8nk it is unreasonable for me to want to have the manuals with the correct year of my vehicle to avoid confusion should I sell the vehicle at a later date Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good morning, At present we have taken several steps to correct this situationFirst and foremost we have refunded the $down paymentWe have put a stop to the payoff on [redacted] 's trade in and have reestablished the original note on her car that was traded yet never turned inWe have cancelled the new contract and have put things back to the original status prior to the transactionWe apologize for this inconvenience as we had no intention of having this issueWe purchased this car off lease and expected the title in a timely manner from NissanDue to unforeseen circumstances there was a substantial delay and we were unable to complete this transaction without complicationWe sincerely apologize for any grief this has causedAt this point we have taken all the steps to completely reverse this back to original statusPlease feel free to contact me with any questions[redacted] ***General ManagerKelly Nissan of Lynnfield781-598-1234***[email protected]
While we are sorry to hear that you have a tear in the roof of your vehicle, we will not be accepting responsibility for this damage The problem is not consistent with the service that was performed If there were any doubt, or we could explain a way that this could happen we would reconsider, but that is not the case The film is machine cut on a plotter, and the tint is installed from outside of the vehicle when it is a hatchback Our technicians were never in the area in question to cause this type of damage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I recognize your position and will await a response regarding my requests as previously indicated I am unable to close this compliant with the Revdex.com until I have in writing an acceptable resolution Thank you for your understanding Regards, [redacted]
I will send a manualYou will find it to be exactly the same manual you have other than the coverBoth years are precisely the same car and features in both cars are the same in both yearsWe are sorry for the inconvenience [redacted] ***Kelly Nissan [redacted]
Good afternoon Mr [redacted] , We are sorry to hear that you are unhappy with your recent experience with one of our locations Your information has been passed on to a member of our General Management team He will be reaching out to you to set up a time to go over your vehicle and any concerns that you may have, as well as determine what we need to do to come to an acceptable resolution
Good afternoon ***, I am looking into the matter and I have a concern as we would never want a customer shortchanged by any meansThe report indicating your rear brakes at 8mm is ok as a new pad is 8mm and that indicated your rear brakes were replacedAs far as an in cabin filter is concerned it is a fairly involved process to change and the technician that worked on the car has no history of any inappropriate behaviorWe are a family owned business and our reputation is everything to usI apologize if we have compromised your trust in us but I hope the other dealer was not creating this issueIf you wish to discuss this further please contact me at [redacted] or stop in and we can inspect the work we have done to confirm all the work you paid for was done completelyPlease see [redacted] (General Manager) or [redacted] (Service Manager) as we want to clear this matter up as soon as possible.Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Unfortunately this vehicle has numerous issues and is in need of far more repair than we have providedIt is unfortunate that there are several related problems at onceWe did our best to resolve the immediate issue but once an item is repaired others are broken as wellWe will discount the repair work needed or suggest replacing the [redacted] with something more reliablePlease contact [redacted] (General Manager) and we can work out a solution
I am happy to prove that the work you were charged for was done properlyUnfortunately I can not be held responsible for another dealer creating a doubt about the work that was doneMy solution is simple, kindly let us show you the brakes (and measurement) to verify the pads were replaced and the cabin filterPlease stop in so we can inspect it togetherIf we find the work was not performed we would reimburse you for any repairs NOT performedWe are a family run business and are not in a position were we would ever resort to anything that we are being accused ofI can accommodate an inspection during working hours so we can put this doubt to restI checked with the technician who performed the repair and he was certain it was done properly and the service manager as wellThe 8mm pad thickness you refer to is that of a brand new pad Thank you, [redacted] *** [redacted]
We will disagree and beyond trading up to the next model there is nothing more I can do
Our store manager has reached out to discuss the repair authorization as well as the refund of the paint protection film It is my understanding that the matter is now resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am very reluctant to return to and communicate with Kelly Nissan as I contacted them directly prior to reaching out the the Revdex.com and was ignoredI never received a return phoneFollowing that I contacted Nissan Consumer Affairs and did I get a complete runaroundI don't have the any confidence in themThey had every opportunity to do the right thing and they chose to ignore me and do nothingRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the response from the dealer is incorrectI NEVER sat in the model in the showroomI know what the salesman showed me and what I sat in the statements from the dealer are fabricated from lies of the salesmanI was shown a vehicle and never once was told I was being down gradedAnd if you all must know I went over the monthly payment I budgeted for because I thought I was getting the car I was sitting in Kelly Nissan Is a bunch of LIARS! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved., assuming that Kelly Nissan follows up as promised and supplies the correct manuals I understand the manuals are the same but I do not th8nk it is unreasonable for me to want to have the manuals with the correct year of my vehicle to avoid confusion should I sell the vehicle at a later date Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good morning, At present we have taken several steps to correct this situationFirst and foremost we have refunded the $down paymentWe have put a stop to the payoff on [redacted] 's trade in and have reestablished the original note on her car that was traded yet never turned inWe have cancelled the new contract and have put things back to the original status prior to the transactionWe apologize for this inconvenience as we had no intention of having this issueWe purchased this car off lease and expected the title in a timely manner from NissanDue to unforeseen circumstances there was a substantial delay and we were unable to complete this transaction without complicationWe sincerely apologize for any grief this has causedAt this point we have taken all the steps to completely reverse this back to original statusPlease feel free to contact me with any questions[redacted] ***General ManagerKelly Nissan of Lynnfield781-598-1234***[email protected]
While we are sorry to hear that you have a tear in the roof of your vehicle, we will not be accepting responsibility for this damage The problem is not consistent with the service that was performed If there were any doubt, or we could explain a way that this could happen we would reconsider, but that is not the case The film is machine cut on a plotter, and the tint is installed from outside of the vehicle when it is a hatchback Our technicians were never in the area in question to cause this type of damage
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I recognize your position and will await a response regarding my requests as previously indicated I am unable to close this compliant with the Revdex.com until I have in writing an acceptable resolution Thank you for your understanding Regards, [redacted]
I will send a manualYou will find it to be exactly the same manual you have other than the coverBoth years are precisely the same car and features in both cars are the same in both yearsWe are sorry for the inconvenience [redacted] ***Kelly Nissan [redacted]