In response to [redacted] complaint on 11/21/As the documents provided show the first time we worked on her [redacted] with 109,miles on 10/02/We performed an oil and filter change, tire rotation, and a free multi-point inspectionFrom the visual inspection we recommended alignment, brake fluid service, air filter, and differential service [redacted] returned on 10/18/and stated she had a vibration over mphWe found the tires we had rotated were very choppy from a lack of maintenance and rotated them back at no charge to there previous positionWe also noted that the a/c compressor clutch was coming apart, the customer stated they would follow up with their selling dealerThe customer then returned on 11/15/ @113,miles for another oil change and with a noise concernWe informed the customer that the transmission was starting to make noise and the cv boots were now leaking greaseThe customer responding by saying we caused the problem by rotating her noisy tires at the first visit and that we were trying to pull something over on her because she was a women.This is not how we do business at Kelly Nissan and in no way did we cause the transmission to get noisy or cv boots to crack on this vehicle by changing her oil and rotating her tiresUnfortunately as vehicles get older and miles get increased items fail and wear outWe have no previous records on this particular vehicle to indicate how it was driven or maintained [redacted] would be best served to go back to the individual who sold her this vehicle.Sincerely,Jon *M***, Kelly Nissan Fixed Operations Manager
Upon reviewing our files and documents, we have verified that MS [redacted] purchased a Premium Maintenance contractThe maintenance package however was transmitted to [redacted] in error as a standard packageMs [redacted] has since been provided with a full refund for her purchase price and was not charged for Services provided under the maintenance agreement.In regards to Ms [redacted] 's complaint, a customer is notable to purchase maintenance packages at the same time, for the same car and the same time periodAS Such, there was only one maintenance package applied to this purchase which was sold for $and a full refund has since been applied to her loan (see attached copies of the checks that were sent to the bank)The second Concern with regards to remote start, which was an accounting errorThe actual cost for the remote Start was $plus tax (Sin total), we are sending a check to Ms [redacted] for the amount of $which is the difference in what she paid and half of the remote start as agreedIn good faith, we will also include a Basic Maintenance package at no cost to Ms [redacted] for years or 30,miles from the date of ContractMS [redacted] would have to come into the dealership to finalize and accept the term of the maintenance contract for her [redacted] ***.Sincerely, John L**General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In response to [redacted] complaint on 11/21/As the documents provided show the first time we worked on her [redacted] with 109,miles on 10/02/We performed an oil and filter change, tire rotation, and a free multi-point inspectionFrom the visual inspection we recommended alignment, brake fluid service, air filter, and differential service [redacted] returned on 10/18/and stated she had a vibration over mphWe found the tires we had rotated were very choppy from a lack of maintenance and rotated them back at no charge to there previous positionWe also noted that the a/c compressor clutch was coming apart, the customer stated they would follow up with their selling dealerThe customer then returned on 11/15/ @113,miles for another oil change and with a noise concernWe informed the customer that the transmission was starting to make noise and the cv boots were now leaking greaseThe customer responding by saying we caused the problem by rotating her noisy tires at the first visit and that we were trying to pull something over on her because she was a women.This is not how we do business at Kelly Nissan and in no way did we cause the transmission to get noisy or cv boots to crack on this vehicle by changing her oil and rotating her tiresUnfortunately as vehicles get older and miles get increased items fail and wear outWe have no previous records on this particular vehicle to indicate how it was driven or maintained [redacted] would be best served to go back to the individual who sold her this vehicle.Sincerely,Jon *M***, Kelly Nissan Fixed Operations Manager
Upon reviewing our files and documents, we have verified that MS [redacted] purchased a Premium Maintenance contractThe maintenance package however was transmitted to [redacted] in error as a standard packageMs [redacted] has since been provided with a full refund for her purchase price and was not charged for Services provided under the maintenance agreement.In regards to Ms [redacted] 's complaint, a customer is notable to purchase maintenance packages at the same time, for the same car and the same time periodAS Such, there was only one maintenance package applied to this purchase which was sold for $and a full refund has since been applied to her loan (see attached copies of the checks that were sent to the bank)The second Concern with regards to remote start, which was an accounting errorThe actual cost for the remote Start was $plus tax (Sin total), we are sending a check to Ms [redacted] for the amount of $which is the difference in what she paid and half of the remote start as agreedIn good faith, we will also include a Basic Maintenance package at no cost to Ms [redacted] for years or 30,miles from the date of ContractMS [redacted] would have to come into the dealership to finalize and accept the term of the maintenance contract for her [redacted] ***.Sincerely, John L**General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]